Hi, I hope you are all well. Today I have questions to Business Duration on incident and incident_sla table. 1) How is the Business Duration field calculated when state closed is arrived? I found an Community answer but with the link to wiki but it d...
Hi Team, In my location table having location name, city and time zones fields etc.. But all locations showing empty 'Time Zone' , How to set locations time zone. please help me on this task. Thanks in Advances.
Hi all, I would like to create multiple Email response template for the IT service desk agents who uses Agent workspace so they can communicate with the customer directly. I created different email templates using Response template, but which is not...
How to resolved the flow desgin error "with error: com.snc.process_flow.exception.ProcessAutomationException: java.lang.String cannot be cast to java.lang.Iterable at com.snc.process_flow.engine.Process..."
Hello: I created a Group for the purpose of granting certain rights ("Roles") to users based on membership. However, it is not a true Assignment Group that will be working incidents. Thus, it does not need to appear as an available Assignment group —...
Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...
Hello, Does anyone know how to disable the service Portal top menu options? TThank you for support Regards
Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use? I have tried glide_list,ref_auto_completer=AJAXTabl...
Hi, Can anyone let me know when and under what circumstances we get Communicate Workaround option in Problem Management? Regards Suman P.
Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...
It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...
Hi, How to use console.log() in ServiceNow and how to check? Thanks and Regards, RamaRao
virtual agent not available. Please help how to resolve this issue
Hi, I have catalog item, where I need to sent send notification based on the selected request type Lets say if the request type - New/ change if new Watch list - A & B If Change Watch list - C & D This watch list field needs to be hidden for End user...
I am new to Performance Analytics and I am hoping to satisfy the following requirement: When members of a certain team (or teams) update a record, I want it to be counted in a report. I created an indicator on the sys_history_set table as follows: ...
