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Resolved! How to insert Caller name in Incident template

Id like to create incident template for contacting customers.I want to insert customers name in "Additional comments" automatically,so entered as below, javascript:"Dear "+gs.current.caller_id.LastName() but the result is "Dear undefined".How can I i...

Kazu4 by Giga Contributor
  • 1591 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to validate ip range by using client script only without using any glideajex or server side script. Please help me with example script

1.Test is a single line text variable. for example if i enter any ip range value(0.1.1.1 -25.5.5.5). its check the range and validate it. 2.if i enter incorrect(fsdfasf-11.1.1.1) ,(300.299.1.0) populate alert msg(please give valid ip range)

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kranthi24 by Giga Contributor
  • 3428 Views
  • 7 replies
  • 1 helpfuls

Based upon assignment group, category fields to show dynamically

Create a category- assignment group mapping table and write client script and script include to handle the show hide if the category, if assignment group is not "software", category and subcategory related to software are not supposed to show up in t...

snavuluri by Giga Contributor
  • 2834 Views
  • 11 replies
  • 0 helpfuls

Asset imports and CI updates

I've built a basic transform map to import assets into the hardware assets and it works ok.   This also creates a CI for the asset (fantastic) but i'd like to autofill some of the CI data from the excel file data import.   I tried mapping to Computer...

eschoon by Kilo Contributor
  • 4042 Views
  • 16 replies
  • 1 helpfuls

Resolved! Check attachment file type-client script

Hi All, I have written a client script to restrict attachment file types.I want to allow users to attach only .csv file types. written code for both portal and non-portal, On portal its working as expected indexOf returns different value for all csv ...

Sin by Giga Expert
  • 5827 Views
  • 11 replies
  • 15 helpfuls

Hide Empty Variables in RITM and Task

Hi All, I am working in service catalog. after submitting the service catalog i want to display only the variables which is available on the form view. I wrote some UI policy to hide some fields based on conditions. But in RITM and Task all variables...

Santhosh23 by Tera Expert
  • 3540 Views
  • 11 replies
  • 2 helpfuls

Show related objects field in list overview

How to show a related objects field in list overview?i.e. Request -> Request Item -> Catalog TaskRequest has "Requested for" field.In Catalog Task form you can ad Requested for (by dotwalk)In Catalog Task list you cannot select the related objects fi...

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Resolved! How do i create tabs in Service portal ?

Hi Experts ,   I have small query w.r.t the tabs in Service portal .  How do i create a tab and display records based on click . I actually need it similar to the screenshot below :  Note: - I have used the data with instance widget to fetch the reco...

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Rishi23 by Kilo Contributor
  • 4260 Views
  • 9 replies
  • 1 helpfuls

Extract Incident from Email Subject and Add Work Note

Our goal is to send an email on the fly to the instance, have it parse the INC number from the subject line and add the body of the email to that INC as a work note. I've created an inbound email action to grab any email with INC??????? in the subjec...

Resolved! CI/User Relationships

There is a module 'CI/User relationship types' under Configuration application. We can also create relationships of ci with a user/group.But the question is, Where these CI/User relationships are stored ?I'm   sure that they are not in 'cmdb_rel_ci'...

Gurpreet07 by Mega Sage
  • 5155 Views
  • 5 replies
  • 1 helpfuls