Forum Posts
Resolved! Dynamic Date population in the Set Field Values in the Automated Test Framework (ATF)
Hi There, We are currently building some reusable test cases using ATF (Automated Test Framework) Application. We have several test scenarios related to change management where the "Planned Start Date" and "End Date" should be dynamically populated ...
Resolved! Clear Cache for a specific user
Hi Everyone, Is there a way to clear cache for a specific user. Reason is, we have updated the users group and should be available to a specific user criteria. But i think it is still not working. I don't wanna use cache.do since it may cause perfor...
Resolved! How to update outage Affected CI table when CI on incident changes.
Hello - I am trying to write a business rule that, when a CI is changed (to another CI or to nothing) on the incident form, the Affected CI's on associated outage (cmdb_outage_ci_mtom) reflects that change ... ie it deletes the old value and includes...
Resolved! Work notes not accepting large text.
Hi All, Work notes doesn't accept large text in Change Request form. I have increased the character limit to 6000 even though it copies only less text. Please see below. I have large text which is not more than 2000. I tried to enter in work notes a...
Unmask a Masked Field
Hello All, I have a masked field under a RITM form which obtains testing password from users. Do you have any idea that I can unmask the value and send the password through an email notification? Thanks very much for your help! Queenie
how to write field message in new line?
I want field message to appear like below in a single field message not like double messages. I have tried \n, <br>,<BR> but no use. Please suggest.
Resolved! Which one should I use task_rel_kb table or m2m_kb_task table?
I would like to allow to add relationship between incident_task and kb_knowledge to the user who has role "snc_internal" in the "Incident Task" record form. And I assume that this user has not role "admin". Which one should I use task_rel_kb table or...
Embed a video in a knowledge article
Hi,I have uploaded a video (.mp4) via System UI>Videos. This video is playing viewing in the list view of active videos.When I want to insert this video to a new or existing knowledge article using the option:the video is added to the article.After ...
Resolved! ATF - How access hamburger options or templates in automated test framework?
Does anyone have input as to how to use the ATF for applying templates to a form?Manual action requires that the user click on the hamburger and from the options selects "Templates" and then "Apply Template" and then selecting the specific template.I...
Resolved! Hide 'Preview' Button/icon from specific Tasks with condition
Hi, We have catalog Tasks that get generated for all requests and all tasks have 'Preview record' icon next to Request Item variable (see below) I would like to hide this icon / button for specific catalog item requests where we have hidden Variable...
incident task related list won't display
We are wanting to use the incident task->incident related list. We add the list. Then try to look at the list and it is not visible. With the list not visible, i cannot configure the list control for the list. I noticed there is no relationship bu...
Resolved! UI Page, Reference field mandatory not working
Hello All, In UI Page i'm using the reference field and want to make mandatory. As it is used pop-up in incident form. I have used required="required" mandatory="mandatory" required="true" required="required". Even it is not working and lastly I use...
Try to add Drop down menu item on Service portal Header.
Hello All, I want to add "Country " dropdown menu on service Portal Header that i highlighted on Portal header. Lets we want to display 10 countries name from dropdown menu on header , user can select country from the drop down menu from SP header an...
Resolved! How can I export Mass/Bulk Update Sets?
Hi, I have planned to Clone Dev Instance. Prod to Dev. So I have to take back up of the Update sets. There are some 185 Complete Update sets(They have been migrated to Prod) which are required to take back up. I have to open each one and "Export XML"...
