I want to create a Report with Approval and Variables for Requested Items. #1 Approvals details should be some fields from <sysapproval_approver> table. #2 Requested Item details <sc_req_item> and DBll the Variables details including the Question an...
Hi,Please let me know how to hide "Show one journal field" button and how to display both Work notes and addition comments fields on the form?Thanks & Regards,Shravan Kumar
Hello, Our help desk agents are struggling how to fill these fields in when someone calls the Help Desk for an issue someone else is having. Example: The CEO's administrative assistant calls in to report an issue for the CEO. I realize the Help Desk ...
Hi, Are dashboard_admin and report_admin role, a fulfiller license and need to pay for these roles? Regards, Rooma
How to update this glide_list field through a background script for 100 records?
I have two tables...Table A and Table B.. Table A is the main table....and I need to set Table B as embedded list in table A... How can I achieve this requirement?
In order to address an audit violation, my Services needs to validate that the Implement Change (Doer) & the Check Implementation (Checker) tasks are not assigned to the same person. The assignment group can be the same, but the Assigned to, should b...
Is there another field equivalent to Owned By for groups? We have some CIs owned by groups and not individuals.
Hi guys, I have script: var gr = new GlideAggregate('incident'); gr.addEncodedQuery("active=true"); gr.addAggregate('COUNT'); gr.query(); var result = 0; if (gr.next()) result = gr.getAggregate('COUNT'); gs.print...
Hello, right now when I have a change request that moves to "Authorize" level, my change request is waiting for approval from CAB Approval group. How can I set my own custom group instead of "CAB Approval group" ?
Good Day, I've been hunting around for information on the Known Error Plugin that became available in the Madrid Release. I'm not finding solid answers. I did find the old article on known error from before Madrid. My Problem Management team ...
End user with ITIL has to create multiple incidents in a single shot with the help of excel.is there any way the can send a mail to myinstance@service-now.com with an excel attachment, then incidents has to be created for all records in the excel row...
Greetings On-Call Scheduling gurus, I am working on an issue where we can't update a shift from the On-Call Calendar. Generally, we can click on the shift and select "Actions" > "Manage Shift" enter the team member and the timeframe that will cover f...
Hello We are having a bit of debate as to if we should have one main ServiceNow Portal or individual ones for specific departments. I see the values of having everything one single portal, but I also like the value of having an interface dedicated to...
Apparently out compliance folk are not happy that our risk assessments do not version if they are retaken. A solution was proposed to capture the answers when it's taken and add them to the work notes of the change its attached to. Can a kind soul ou...
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