How to calculate Age of the tickets?
Hi All, I want to calculate the age of the incidents on the incident table. Could some one please help me on starting from creating the Age field and till it calculates the age. Thanks.
Forum Posts
Estimated Time Delivery not working with Flow Designer
Hi All, I used a Flow Designer for Service Catalog to build and automate the hardware process. Everything was fine except the Delivery end Estimated Time. When user order via Service Portal the page goes to the sc order widget where Estimated Time De...
Resolved! Agent workspace is not having resolve button on the form to resolve the ticket by agents.
Hi All, We are using agent workspace in place of call module. So when Agent creates an incident on agent workspace. All other UI Actions are there but Resolve button is missing. So, they need to go to incident form and resolve it. Can anyone plea...
Resolved! Form Section Missing.
Hi All, We have a custom table and we have created 10 form sections for the form in the default view. Don't know what happened 9 form sections are missing from the form. What could be the reason ? Those missing form sections are available on the "sys...
Resolved! Issue with Scheduled Exports
We had a scheduled Export export which used to export all the incident table data daily at 6.00 am so I have unchecked "Appended Timestamp" so every time new data will replace in the MID Server.. For first time export all the records, but from secon...
Resolved! Attached Knowledge tab not visible on form load for incident form
Hello Team, i need below help, on Incident form I want "Attached Knowledge" tab under Related lists. Along with this tab I also need an EDIT button so that KB articles can be added by users. However when I edit related list and try to add attached kn...
Resolved! How to make a field readonly on ui page ?
How to make a field readonly onloading on a ui page Source<input type="text" id="selectDesc" readonly="true"></input> tried this but not working
Resolved! Request Approval UI Action in Agent Workspace
We are migrating the team into Agent Workspace and they love it. But i cant get the "Request Approval" UI Action to work in the Agent Workspace. It works fine in the classic UI. The button appears in the Agent Workspace, but clicking the button doe...
How can I restrict the list view for specific roles
Hi All, I have created a list view called "Demo View" on the incident table and given a role as "Demo Role". So the user having that role should be able to see that view. But it is visible to all the users irrespective of the roles. Is there any sol...
Resolved! Inbound email action: Prevent record from being created in script
Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...
Resolved! Change the value displayed in a reference field by a simple reference qualifier
I have a reference field on a request form that I have the reference qualifier set up:This returns the sys_id in the reference fieldHow can I change the value displayed to be the user name?And I don't know why when I select one of the sys_id's above ...
Resolved! dynamically setting the sysid on rest end points for put method
We have two instances(A nd B) and we are creating incidents in one(B) and creating incident for same on other instance(A) using a business rule and using post method request.setEndpoint('https://instanceA-service-now.com/api/now/table/incident'); req...
Resolved! Validation of URL
Hi , we got requirement to check URL validation for one field. I have written the below script , but it is always giving invalid URL (i am giving "https://development.service-now.com " for testing) var url = g_form.getValue('u_link_to_training_ma...
How to automatically add RITM attachments into SCTASK?
We are being asked to include the RITM attachments into the Catalog Tasks automatically. Can you share the steps or script?
integration Best practices?
integration Best practices? Thanks
