How to install Servicenow ITSM to my company ?
For my company they were asking to implementing servicenow can you guide what are the steps should I follow ?
Forum Posts
Resolved! How to force inputting 2 decimal places for a number field in client scripting?
Hi, I have a field which created under single line text and having below client script to only accept numbers plus a period to indicate as price.How do I round the value with 2 decimal point? And restrict them to only inputting 2 decimal point if use...
Catalog client scripts to populate logged in user
Requirement is to populate logged in user name. Wrote client script of onload function just to populate logged in user alert('welcome'); var us = g_user.userID; g_form.setValue('caller_id',us); even alert is not getting populated Any suggestions
How to Move Dashboards our dev instance to test instance
one is XML Other way?
Need help on setting up communication to be sent as email to group of stakeholders (mainly head offs ) from service now Incident Module
Need help on setting up communication to be sent as email to group of stakeholders (mainly head offs ) from service now Incident Module Need it to send comms for major Incidents wherein I can use service now Incident module to send comms such as wh...
Is it technically possible to attach more than one attachment per field in the Service Portal Record Producer?
Hello, We have a record producer that has many variables of type attachment. We want for each field to accept more than one attachment. Is it technically possible to do so? Thanks
How to display incident information on critical incident map?
Hello, expert. I would like to use the critical incident map, but when I register an incident with a priority of 1 - critical, it does not show up in the map. What information does the critical incident map use to identify the location?
Make fields read only after submitting the form through UI policy only for new record
Hi , I want to make field read only after submitting the form through ui policy only for new record , can someone assist how to achieve this functionality Thanks Pavan
Resolved! Populate Short Description on case level based on Topic details field of type "Select Box"
When i am creating a case via record producer, there is one field "Topic Details " of data type "Select Box" , I want to populate Short description on case level with the value entered in Topic Details. How can i populate Short description(which is o...
Resolved! How to create RITM through script ?
How to create RITM through script ?
Resolved! Workflow Approval User should be set to the manager
Hi, I am working on a workflow where the manager of the user the request is for should become the approver. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the use...
Resolved! How to confirm is asset is received by the requestor or not
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
g_form.getReference() does not work in Service Portal
I have a catalog client script that does not work on the portal. g_form.getReference() needs to be configured to I assume a script include and a client script. This is what I need: * I have a record Producer with 2 variable sets (requestor, short des...
Resolved! What is the scoping phase of release management?
Hello experts! I am having a problem defining the scoping phase of release management. Can you please tell me what is the definition as ServiceNow? best regard. senon
How to align check box and single line text in service catalog
Hi, Is there a way to align the checkbox and a single line text next to each other as per the below screenshot in Service Catalog form. Thanks.
