Is there a way to create a report that give the list of incidents 'transferred' from my team queue to other queues ?

[Anil35]

Can anyone help me to create a report that gives the list of incidents 'transferred' from my team queue to other queues ?

[Gowrisankar Sat]

Hi,

metric_instance for incident table should give you the information

Query on assignment group field to get the report.

[Anil35]

Hi Gorwisankar,  Thank you for responding to my request !

I did that, but matric table has multiple entries with my queue name. p_value is not helping either.

[Naveen20]

Create a report as below. The only problem is when the incident was created and assigned directly to your group it will not be captured. It just shows the new assignment group in value field. Work fine when incident was created with no assignment group and it got changed to your group and then to another group.