REST API - use template to create incident
Is this the correct method to open an incident with a template?POST https://<hostname>/api/now/table/incident?sysparm_template=<template name>
Forum Posts
Resolved! Request approval button is missing in change request?
Request approval button is missing in change request? I have check Biz rules, workflow and UI policies. They are Identical to the ones in my dev which working but prod is not. Any help would be appricated.
XML Export/Import vs Update Sets
Good morning!I was wondering if there was a way to push records into an update set rather than exporting the records via XML and importing the files.I think the answer is "no" but I wanted to check with the gurus first.Thanks!!M
how to check if a field contains backslash using client script
how to check if a field contains backslash using client script
How to handle requests not in the service catalog
We're fairly new to ServiceNow and currently have a limited number of catalog items built out in our end user accessible catalog. We do have a portfolio of overall services but not all the corresponding catalog items and related tasks built out. Re...
Resolved! Auto Numbering
Hi Guys,Got a question on the numbering in servicenow. On the custom app, extended from task, I have numbering. I.E Request Number.I just noticed that when I enter the form, I am assigned the number, example 04311. If I don't take any action and just...
Resolved! Is it possible to query multiple tables for 1 visual task board?
I have a user who wants to add incidents, service requests and a couple other tables into one visual task board. Is that possible?
Resolved! Auto replies on resolved/close tickets
Hello,I am looking to send auto-replies on email that either resolved or closed. I tried the solution discussed in the threadAuto Reply Email for Closed and Resolved IncidentsHowever, the event discussed in the above thread is not sending the auto re...
Resolved! tracking software licence renewals
We have a situation where some Software Licences are expiring and causing incidents as they need to be renewed.These are "internal" but follow a similar pattern to something akin to QAS (for anyone in UK).They are valid for 90 days and then we need t...
CI Verification and Merge CIs
CMDB and Asset have been separate in my company. CMDB is in ServiceNow. Asset is in HP Asset Manager. We will be migrating all assets to ServiceNow. Not knowing how CIs and assets will coalesce with each other, I enabled Enforce CI Verificati...
Resolved! Making Type field on Change request form editable after copying a change using Copy Change UI button for itil users?
How to make Type field editable after copying a change using Copy Change UI button for ITIL users?by default it copies all the details as from the source one. and the type field remains read-only from the beginning only.
Attachments are missing
Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.The problem is that attachment's are missing and this iss...
Do you ask clients to rate your service on resolution of a ticket? Do you give them an option to re-open a resolved ticket? or even an Escalate a ticket on-demand? ...
we're looking to do all the above so planning to give clients to agree or disagree with our resolver groups closing tickets.the plan is to allow the end user to click a happy, indifferent, sad face if they agree that the ticket can be closed .. if no...
Resolved! How can we quickly apply a template at the creation of an incident by the url ?
Hi,I'd like to create links to create incidents and automatically apply a template just by passing the template id in params of my url.Something like this :https://<....>.service-now.com/incident.do?sys_template_id=6e3389196ff28********It would be si...
Resolved! UI Action, check mandatory fields.
Hi I have a UI Action in change with a script that checks mandatory fields. But it only checks one fields at the times.How do i set the UI Action to check for all fields onClick.function approval(){ if(g_form.getValue('short_description') == ''){ ...
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