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Service Request For New Laptop

Need to create a service request once the request for new laptop is created it should go for asset management approval.Parallelly 6 tasks need to be generated     Task 1:To Asset admin create information about what type of laptop being assigned to th...

sumanth15598 by Mega Contributor
  • 3070 Views
  • 1 replies
  • 0 helpfuls

Resolved! Send email notification when incident is assigned to group

I am very green to Service Now.   I recently started a company that has Service Now, but they are not using it to its full potential.   I have volunteered to own it and improve on how it is currently used.     I imagine I will have more questions in ...

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chats by Kilo Contributor
  • 23960 Views
  • 10 replies
  • 4 helpfuls

sorting the column through Script

this is already created string field for the column, since the string is given sorting is not happeningwhat would be the best solution for this, where sorting should happen. Please help me in solving this.Tried this ---------------Tried Before query,...

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Chandu12 by Mega Expert
  • 4217 Views
  • 3 replies
  • 0 helpfuls

Parent TASK closure(sc_task) check using client script

Hi Developers,We have a requirement in catalog task suppose i have one task which is getting generated via workflow and user can also generate manual task via new button,as per the requirement we need to check the parent task shouldnot get closed as ...

Abhishake1 by Giga Contributor
  • 1410 Views
  • 3 replies
  • 1 helpfuls

Resolved! Rounding off using math floor function

Logic has been written to calculate Days open field where 86400 is seconds for 1 day.where math.floor is rounding off to 209.0How can i remove this 0, what changes should be done in script.Issue Details:I'd like the "Days Open" field to only be integ...

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Chandu12 by Mega Expert
  • 6167 Views
  • 4 replies
  • 1 helpfuls

Resolved! How do you perform a data dump?

Hello Community,I was wondering if there was a better way to export the data in a servicenow instance.I am needing to export data, including relationships, custom variables/variable sets, and subcategories, in preparation to migrate to a new servicen...

Resolved! how to make fields read-only based on group

Hi There,I would like to make some fields read-only when a change reached the authorized state. This should apply to all users except those in the change managers.i created a ui policy which applies when status is one of (authorized, scheduled, imple...

Resolved! Making Change Request Fields editable at approval stages

We are making some changes to the change management function to suit our business processes.We have various stages of approval for changes.At the stage where a change is waiting approval, we would like the approver to be able to modify fields on the ...

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damian_a by Tera Contributor
  • 2474 Views
  • 3 replies
  • 1 helpfuls

Resolved! Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.

in my DEV instance I created a new ticketing application.     It was all created in a update set, it was tested and working exactly as designed.   I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance.   ...

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Different approval notifications for Change Request

I have notifications built around sending a request for change.   In the notification, I have it generated from the approval table so that they can approve from an email.   I originally set up a notification that is:Table: Approval (sysapproval_appro...

iamright by Giga Contributor
  • 2440 Views
  • 1 replies
  • 0 helpfuls

Incident Management lifecycle before auto-closure

Dear community, I would like to ask you what is your best practice experience for auto-closure of Incidents in your organizations.An Incident can be open for how long before its assumed for example that the provided solution was accepted? Or you imme...

fscheps by Kilo Contributor
  • 2824 Views
  • 4 replies
  • 0 helpfuls