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Resolved! Can you use a variable for regex field validation?

Has anyone been able to build a dynamic regex string in a Catalog Client Script to validate an entry in a service catalog field. We want to check that the IBAN field is filled in with a country-specific two letter prefix and be a country specific len...

Removing special characters from a string field

Is there a way to prevent/remove special characters from displaying in the Short Description (string) field on a form? For example, users are able to copy and paste a title of a knowledge article, including the star rating. This is then carried throu...

natty29 by Kilo Contributor
  • 6575 Views
  • 1 replies
  • 1 helpfuls

Resolved! Always focus on "notes" tab in the incident form

Hi Assume that the user resolved and saved the last incident, which placed him on the "Closure Information" tab/section.When he opens another incident or starts a new one, he should always focus on the "notes" tab/section, not on the "Closure Informa...

priisholm by Mega Expert
  • 3244 Views
  • 8 replies
  • 2 helpfuls

Using Attachments with the email client

Hi, Is there a way (i'm guessing via a script) that the email client can automatically add all attachments on an incident record when a new mail is created? Alternatively, is there any method of adding attachments sent via the email client and copyin...

Resolved! Incident categories and subcategories

I created a new category in the incident screen but i'm not able to create a subcategory choices when i select the category.   I'm following the process for Istanbul https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incid...

ivopetrow by Mega Contributor
  • 3090 Views
  • 6 replies
  • 0 helpfuls

Data Lookup Not Working for Change

HiI have create Data look up Defintions similar to Incident   for Priority field, its not working for change form , its working fine for incidents. Release Helsinki.Any Leads.?TIA

avinash21 by Mega Contributor
  • 2306 Views
  • 4 replies
  • 3 helpfuls

Requesters can see the Internal work notes for Incidents

Hi All: Work notes are visible for the requesters in incident on Service Portal page. When I add a work note it will be visible for the requester and can see it. When I asked they said that this problem will be fixed when you upgrade your instance fr...

Resolved! Service Catalog Group Add/Remove Item

I am hoping to automate servicenow group management using a catalog item. The item will only be available to itil users based on the category available for: The request has a reference field for the usr and  reference field grp. The Approval process ...

Steve A by Kilo Expert
  • 1471 Views
  • 5 replies
  • 1 helpfuls

Resolved! Risk Condition based on the answer to a Risk Assessment question

Hi, Fairly new to SN development so apologies if I'm missing something obvious. I'm wondering if it is possible to use the answer to a Risk Assessment question as the basis for a Risk Condition?What we have is a Risk Assessment used in our change pro...

dannybowers by Kilo Contributor
  • 4623 Views
  • 5 replies
  • 0 helpfuls

How do I import a list field?

I have a table that contains a "list" field (of users).  I attempted to import records into this table via the Excel template and ran into a problem.  While most fields of the table imported without issue, the list field was left blank.  To keep it s...

swong by Mega Contributor
  • 3703 Views
  • 6 replies
  • 0 helpfuls

Resolved! Re-assign multiple incident records

Is there a way to re-assign multiple incident records?   Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered. 

Resolved! Pop up box On Submit of catalog item

Hi All, I need to create a  pop up message on submittal of a service catalog item. I'm using the following script and it does nothing. Please help!   function onSubmit() {alert ("Please submit form 104333");}