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Resolved! Change Type not editable if Change Type is not New

On Kingston, there is a new ACL and a new Client Script preventing a change request from being changed from Standard to Normal, or Emergency if the Change state is not New. That makes sense for me, but is not the way we work and our Change Mgr wants ...

How to query date/time field?

I have two date/time fields, callback start date and end date. End date is populated with 2 hours after the start time. When more than 5 incidents with same start date and end date are submitted, it should thrown an alert saying that there are alread...

manimozhi3 by Tera Contributor
  • 4566 Views
  • 5 replies
  • 0 helpfuls

Resolved! Service Catalog Configuration Item LookUp

I have a Catalog Item 'Loaner Laptop Request'. I am creating a task using a workflow and assigning it to the concerned team as soon as a user creates a loaner laptop request. After the task has been assigned to the concerned team, I want to give them...

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Resolved! Dealing with External Contacts in ServiceNow

We recently rolled out ServiceNow and it's been fine so far but one of the issues we're dealing with is how to work incidents from external contacts who are not in the system. Anyone not in the system gets put under the Guest account and it makes not...

Community Alums by Community Alums  
  • 4407 Views
  • 10 replies
  • 0 helpfuls

Resolved! What is the best way to validate a date field?

We have a custom date field where we do not want anyone to specify a date at the end of the month - day 29, 30, and 31. I tried a business rule and an "on change" client script, but i guess my coding wasn't good enough. Can anyone help?   Thanks! Tyl...

Resolved! Auto-populate Company and Contract when creating incident

Hello, Most of our incidents are opened using SolarWinds integration. We are assigning CI to each Incident and we want to auto-populate CIs Company and Contract fields in the Incident form. I am thinking about Business rule but is it the best way to ...

SLA warning notification

New to SLA. How can I configure SLA warning notifications for a certain percentage 60, 80 etc? Please help, new to this module.

Khanna Ji by Tera Guru
  • 4961 Views
  • 5 replies
  • 0 helpfuls

How to hide 'Exists in categories'?

Is there a way to hide the below link in Service Catalog. I want that to be hidden for end users. If not possible for specific users, it is fine if we hide for all users also. Regards Dinesh

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service portal background image does not fit to total page

Hello portal designers,I am successful in placing search box with multiple images sliding in background. however, their is a small empty space sits between these images as you see below. Also it gives the look that the image does not fit screen which...

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Naresh27 by Tera Guru
  • 5806 Views
  • 2 replies
  • 0 helpfuls

Using Journal fields and journal input

I am using the ServiceNow business edition and trying to create a new application.  Steps done to date:  1, Create a new table by extending the TASK table2. Personalized the form layout to have different sections that are displayed as tabs3. In one o...

Spaces between checkbox variables

Hi Folks,I have noticed that when you put fields in between check boxes and hide them using a policy it does not render the same look as compared to check boxes without fields in between them.The image below have fields inserted in between each check...

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