Resolved! Remove a recipient from a Email Notification
Can we remove a particular recipient from Email Notification being sent. This Notification is sent to glide field recipients.Any suggestions will be helpful. Thanks!!
Forum Posts
Resolved! how can a list of records in one table can be show in other form using a button
I need to show a popup in incident from to show all the computer present in the computer table,how can i perform this with the help of glide window.mainly all this must work in customized application scopePlease help me to solve itthis script i hav...
how to hide some fields for different Groups and users having different roles
i need to hide some fields depending upon the user i.e if the user have ITIL role then he should have 10 fields to visible and if he got HR then 20 fields like ..step1 : open an incident -- INC0010015 then if you go point your mouse to Caller i (in...
Service Now integration with FTP
We need to integrate Service Now with an FTP. The FTP will contain two xml folders. One of the folders will contain data from HP Service Manager 7.0 and the other folder will contain data uploaded from the Service Now instance. See attachment1. Can w...
Ci's model id
Hi,On importing data to CI using an import set , model id data creates a new model( blank name field and display name same as model id of CI) if the same model name doesnot exist in model module. Why does it dont map to Name field and to display na...
accessing variable through dot walking
I have reference to "sc_req_item" called request_item on another table. I am trying to dot walk to get one of the variable and not successful. Tried to query the table using "request_item.variables.temp_var" but don't seem to get the value. gr.addQue...
Resolved! XML data extract
Hi,How do I extract data of the 'sys_audit', 'sys_choice', and 'sys_attachment' table for Incident table.
How to setup a user to login with an Identity Provider
I have a Shibboleth IdP installed on my local PC (which is working well using TestShib as the SP)Now, in ServiceNow, I've set up a dev instance, clicked on Multi Provider SSO, created an IdP, imported my Shibboleth metadata, generate ServiceNow SP me...
Resolved! Stop the session from timing out on a specific form or application?
In general the standard session timeout is fine. However, there is one customized application (specifically, one form) that takes a long time to fill out, and we would like to disable the session timeout function when on this page (filling out the ...
Resolved! Search Service Error: There is no table configuration defined.
Hi All,I have just upgraded our instance to Geneva Patch 7 and under the incident table I am getting the following error when I click 'Create New'Search Service Error: There is no table configuration [Create New]Everything looks fine and is the same ...
Multiple Alert Correlation to Single Incident?
Hello all,I need to find a way to correlate multiple related alerts through SNOW Event Manager into one single Incident form through the Alert related list on the form. Is this possible? I have tried running filters through the Alert -->Incident rela...
Created and closed date difference of task in servicenow reporting
Hi all,Can any one tell me is there any way out to find the difference between the "created" and "closed" date in task table or change_request table in basic reporting?I can not use script/ custom chart. Is it possible to get the time difference in b...
Resolved! Add an interactive filter based on a field from a referenced table
Hey,I have created a report on the alm_asset table (a Multilevel Pivot report). the report show the different quantities of assets by product model and by stockroom.by default, I have as filters the different fields that I chose as rows/columns, but ...
Resolved! run a query from a script
I need to create a stand-alone script that can be manually run. When executed, the script will perform a query of all non-resolved tickets for the current day, in a particular location. I'm new to scripting Service-Now, but not programming in gen...
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