Hi AllI am looking to try and create some standard change templates that include some change tasks.The documentation suggests that I can just add these task templates to an open standard change proposal.Create a standard change task template However ...
How can I stop an Incident from being created when a Change Implementer accepts the calendar appointment for their Change Request?
can many users work with single generic account?
Hi All, I have a question related to Filters , I'm trying to save a filter , but when i save it and go to list title menu and check for saved filtersi was not able to find them .
In the workflow, I have a "run script" activity. In this, I got an array of emails, managers, and groups. (ie, groups[0] is name of groupA, managers[0] is the name of the manger for groupA, and emails[0] is the email address for the group manager of ...
An Emergency change will always end up in PIR. However, we have cases where a normal and pre-approved (standard) changes have also ended up in PIR in the change workflow. Can someone provide any guidance why that happened? Also, there were some Emerg...
Hi,I have a table cmdb_ci_computer which extends cmdb_ci table. In one of the email notifications, I am tryign to get the fields from cmdb_ci and 2 feilds from cmdb_Ci_compter( which is a child of cmdb_ci) var gr = new GlideRecord("cmdb_ci"); gr.add...
Hi All,How can I hide the 'Create Favorite' from the context menu for the end users which is coming from the UI macro.Thanks,Tony.553931ctomasi
Hi,We have a requirement "As a ESS User on Service Portal, I should be able to filter the the incidents & service Requests that i have raised by Date and State of the ticket. " The filter option is available on self service view but not on service po...
On our dev instance(Istanbul) , we have enabled MultiSSO pluginConfigured IDP by importing XMLBut, we are getting to logout page after login.How can I debug this? Can someone help please ? Thanks in advance.Saloni
Hi Everyone,When ServiceNow shoots an email to the customer after logging an incident, I am needing to include a link to the incident, but linking directly to the Service Portal view.The email will be something like this...I am currently linking them...
Hi,I have a workflow that requires:1) Mgr Approval, then2) Concurrent Approval by 2 separate groups (e.g. Network and Server Teams)If the manager is a member of either of the subsequent approval groups, we would like that group's approval skipped. I ...
We have a Business Service discovered and properly defined. Everything is looking good so far. I IIf I open a change against the Business Service, I get the right conflicts (based on blackout and maintenance schedule based on the Business Service)....
Hi All,Can we get the static IP of the instance, which donot change. I need to setup access to servicenow for JIRA instance which is having the VPN setup. Is there any possibility to get that. Please correct me if I'm wrong. Thanks,Shankar.pradeepksh...
Hoping someone can advise how I can create multiple tasks for a single catalog item based on 1 variable which has 5 options and needsto go to different Resolver Groups based on the selection. Some of the tasks also need to move into a Awaiting Vend...
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