When a user is submitting a request from the Service Catalog, I present them with a variable field that is pre-populated with them as the requester. They have the ability to enter a different valid name if they are submitting it for someone else. ...
Hi All,I have a customer that has already deployed servicenow and is current using a configured IT Incident application.I was approached by this customer that they want an identical application, except for Manufacturing Incidents.Do you think the bes...
We are using the ServiceNow in a domain separated environment, and have had a number of concerns from various regional teams using the solution, that the Service Catalog is not domain separated. The concern is that a catalog_admin from one region (...
Hi all,In ServiceNow, what is the difference between resolver groups versus Help Desk groups?Regards,Tom
Hello Community,I am implementing some new SLA definitions for a new service provider, but am having trouble as the new ones I am creating do not have the SET START TO field. The existing ones however, do. I have tried checking the RETROACTIVE START ...
Ever since I started working in ServiceNow, our instances have always had an orchestration license, but I never really understood why (aside from the fact that someone sold it to us). All of the real orchestration (integrating with external systems...
We have had an issue over the weekend where a member of staff emailed an external organisation and copied in our Service Desk. When the company replied, they copied in our Service Desk which opened an incident in ServiceNow and sent them a notificati...
Dear all,Could you tell me how I can add a button like the one below next to fields?Concrete, I want to add the button next to the task field on the reminder form:Thanks in advance for your help.Best regards,Christoph
what is difference b/w service now table and import set table??
Hi all,we have a custom table with few fields. Requirement is to the change one of the String fields (say Review comment u_review_comments) to a Journal input field to track changes to this field. I created a new Journal_input field. Its working fine...
My manager has requested that a mandatory time of 48 hours be set between planned start and planned end date. If someone tries to go other it would alert that the requested end date has exceeded 48 hours. How can I implement this change?
Hi all, I'm relatively new to servicenow and javascript, any help would be amazing. I'm making a service catalog form and I'd like to populate a bunch of fields based on the input from a reference field (server table). However...
We are working on Hardware asset management and our AM team wants us to hide the hardware models from the end user and have them only select Laptop or Desktop. Has someone done anything similar where multiple laptop/hardware models can link to a gene...
WHAT IS DIFFERENCE B/W Approval-user&Approval-group&Approval-co ordinator & Manual Approval?
Hello community,So here is the requirements;When a user from a specific location creates a ticket or has a ticket created for them and it is priority high or critical, add a email address to the watch list.If the priority drops below a high/and or th...
