I'm hoping this is something minute that I'm missing. itil role users are unable to write the "Change Template Values" field when they are creating a Standard Change Proposal. Apart for ACLs and UI policies, is there anything else I should be checkin...
Hi All,Is there a way to identify who has impersonated as me in the instance and made the changes in SLA?I am having Admin and elevated roles as well .I have not made any changes in SLA definition in last 10 days but there was a updates done for that...
Dear all,How can I change the workflow condition?I opened the workflow version and I found it disabled (see screenshot below).And when I open the same workflow on the workflow editor, I couldn't find the condition in the "Begin" activity while it is ...
Hi Team,I have Problem that when my incident is Re-Open then Notification should be sent to my email that incident has been Re-Open it also Contains some basic Information of my Incident like-Short Description, Description, Priority, State. Can Any o...
I have field :Laptop of check Box in catalog Item table .The value of this need to populate on variable select Laptop.To achieve this i wrote script include of client callable but i receive Null value ,i don't understand where the mistake happens.fun...
Hi,I am new to service-now and facing some issues.I have two date field variables in my catalog item and i need to do some validations. I tried but not able to achieve this.My requirement is -a) Start date should be less than the end date and start d...
How to Import data into service now tables without using transform map?and what are these classes do GlideExcelParcel and GlideTextParcel?
Hi all,I've scripted to reference fields in various Business Rules and Client Scripts (using sys_ID's) and am now trying to do this in a Background Script, but have been unsuccessful so far - though I've done this with Choice and String fields in the...
Calling all admins!Would you be wiling to share any reports and/or dashboards you have found helpful for monitoring instance performance (besides the PA dashboard)?Thank you!
Good day all,I have loaded data into tables previously and had no issues via right clicking on a list, selecting import and either using a ServiceNow generated excel sheet or not - no problem.Have tried to do what i though was a very simple data load...
Hello Experts, Please help me to resolve this. Change was rejected and there are still existing approvals that were not cancelled. These are individual (manual) approvals that were added it didn't cancel them. Thanks,Nani.
Hello,This is my first training on the ServiceNow, so i want to delete all the record from location table and import new record, but i can't delete all the record because of this message:"Delete of 615 North Bush Street, Santa Ana,CA not allowed beca...
Hi,When we try to open tickets in chrome, some times it is taking long time to open and giving the popup indicating 'page unresponsive' you can wait for it to become responsive or exit the page.Any suggestions will be helpful on this.
Is it safe to assume that if I am able to activate a plugin in production there is no cost associated? Is there any information that will help to determine if there is a cost?I am looking to activate the Change Management - Standard Change Catalog P...
I want to be able to create either an Enhancement or Defect, and possibly a Change Request, off of the sctask, and I want the information on the sctask to populate in the new ticket.Has anyone done this, or can start me in the right direction?Thanks!
