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Resolved! Performing updates to multiple incidents - making field mandatory

Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...

mint by Mega Contributor
  • 4821 Views
  • 4 replies
  • 2 helpfuls

Edit Form Layout not working

Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...

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tomcamish by Kilo Contributor
  • 3535 Views
  • 3 replies
  • 1 helpfuls

How do you keep your public holiday schedules up-to-date?

The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...

Who owns ServiceNow tool in organization

As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...

JohnJones by Kilo Explorer
  • 2195 Views
  • 2 replies
  • 1 helpfuls

List type is allowing only one value

if we are trying to add more than one user it is making like this.even we changed the filed length from 40 -1024 and it is still happening.Please help me.

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sahitya1 by Tera Contributor
  • 1247 Views
  • 2 replies
  • 0 helpfuls

Resolved! What does this table do - ua_table_licensing_config

While moving update sets from Helsinki to Geneva instance, we came across an error that table - ua_table_licensing_config, is not present. This was not a custom table created by us, any insights/thoughts?

shravan85 by Kilo Contributor
  • 2869 Views
  • 7 replies
  • 1 helpfuls

All ITIL users getting redirected to self service view

Hi All,When I try to impersonate any user who does not have admin role, the page is getting redirected to self service page(portal).Doe any have any idea why is this happening?I checked to login rules, other UI pages but could not find anything which...

uma17 by Tera Guru
  • 1603 Views
  • 4 replies
  • 2 helpfuls

does service now use vendor sku

I am trying to find a vendor sku field in a table for ServiceNow Geneva version. Is this an OOB field? If so, what module or table would it be in.

louellen by Kilo Explorer
  • 1792 Views
  • 2 replies
  • 0 helpfuls

Approval rules to modify change request status

We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...

Mort by Kilo Contributor
  • 2746 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reject not ending workflow

Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops.   It should go to notification and then to end.I have ...

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Resolved! UI Page Iframe Help

I have a iframe in the UI Page to bring the Incident list. How can i hide the nav header and breadcrumb in my iframe target list?

tejumes by Kilo Guru
  • 3739 Views
  • 13 replies
  • 3 helpfuls