Resolved! How can a non-admin role to export to XML
How can I enable export to XML for a non admin user?Is there a role other than admin that can do exports to XML, or is there an access control that can be set on the table?
Forum Posts
Resolved! Needing multiple approval e-mails
Hello!We have been told by our Service Now implementors that there is no way to create multiple approval emails. We need to have a very specific template for Change approvals and another template for Service Request Approvals. Is there anyway to crea...
Resolved! Catalog Tasks needs to show related Requested Item
Hello!We are working on creating a New hire process. I have created the workflow, works beautifully! The workflow creates catalog tasks to our Service Desk and HR. The problem is that on the catalog task there is no reference to the requested item (o...
Resolved! Resetting a users view to default columns - I may be missing something obvious
I have users who have added and moved columns in a list view and I would like to reset them back to the default set of columns I specified. Basically let them start from scratch. I however do not see where to do this. Bear with me as I may be...
Incident P5 - Planning
Why would an incident be classified as P5 - Planning? Can you provide some examples of when this priority would be used?
Receive Purchase Order Line Item
We recently ran into an issue on the Purchase Order form when trying to receive PO Line Items where the individual items would not change to a Received status.We recently upgraded to Eureka Patch 7 Hotfix 2, with plans to go to Patch 8 in a couple we...
URL (sysparm_view) to Display Record Producer
Hi,our end-users are logging all incidents via a record producer (Name=Report An Incident). In several scenarios we want to just create a link so that users can open a new incident using the form and code defined in the record producer. We have tried...
Resolved! Delete Email Watermark
We haven't enabled SMTP and we're in testing phase. Just wondering how to delete all email watermarks before rolling-out to production.
Is ServiceNow Multi or Single Tenant?
Hi guys, I'm new in the ServiceNow community. I'm going to do the Implementation Specialist Certification soon. I was taking a look at the Blueprint and came across with this question: ServiceNow provides customers with a dedicated database, applic...
Resolved! Attachments to close incidents
Does anyone know how to enable the attachment icon on a closed incident form? There is a client script "(BP) Hide Attachment Link when Closed", disabled it and still the icon is hidden when incident is in closed state. Furthermore, once I figure o...
Resolved! regarding number of nodes congifured in instance
Hi Friends ,Please help me to find out the number of nodes configured in each instance??Its urgent
Resolved! How can I query for records associated with a Certification Task?
I'm trying to write a business rule to update a value on a record based on when the certification task associated with that record was closed. However, it doesn't look like there's any sort of relationship that I can find between Cert Tasks and the (...
Resolved! Service Catalog "No Quantity Option" field is not working for some catalog items
Hello, I am working with service catalogs with Fuji instance. I create a catalog item, included "No Quantity" on the layout form. This field shows up, it's checked, and works when I "try it" there is no quanity.When I create my 2nd catalog, the "...
Unable to increase maximum width of reference field
Hi,I set reference field from table 1, to table 2.It not showing the the exact data in table 2, due to maximum length its trimmed the data. When I tried to change the length I got the below popup. "Maximum length cannot be increased on a Reference ty...
Resolved! Copy fields from "Problem Ticket" to "Problem Task Ticket"
I have created a client script to copy fields from "Problem Ticket" to "Problem Task Ticket", it didn't work. Can someone guide me through?Table=ProblemType=onLoadfunction onLoad() { //Type appropriate comment here, and begin script below if(g_fo...
| User | Count |
|---|---|
| 42 | |
| 17 | |
| 12 | |
| 10 | |
| 9 |
