We created a custom Inbound Email Action that determines if an email sent directly to our instance email is from set of users allowed to create an incident directly via email. Users not part of this will not receive anything as such we need to mark t...
I have a requirement in my project,I need to stop the change request to proceed further,If any blackout conflict exists.Please suggest .Thank you..
Hello,I wondered if anyone has ever tried something like this in ServiceNow via some kind of bolt on or something?As much as I like the surveys, i often find emails are ignored within my business when sent from the Service Desk.I spoke to a company t...
Hi there,I'm kind of new in SNOW, and I'm trying to use the ATF to perform some server-side unit tests. I've read this similar post, but it is not "exactly" answered what I want to know.I've created a new Scoped App and a new test inside that given a...
I was in our Non-Production Instance doing some random testing. I went to Content Management to see what I could do with the login and Home page. I changed it - and after first it was loading into a ServiceNow Technology (self-service) kind of page. ...
I have a multiple choice variable and need to show/hide different fields based on the value of the Variable. Currently, there are 2 values options. Created the UI policiesCreated the UI policies and set the visibility per requirements. The problem is...
Hi wondering how this happened in our production environment. I was modifying the sys_user table dictionary option to allow searching against a user ID instead of our current name and email address for the requester field in incidents. In our Dev env...
Some of our user see the following empty dashboard pictured below, it isn't loading it properly. If i impersonate them it loads fine though.We tried different browser and cache.do but no luck.Anything else we could do?
Wondering if anyone knows for sure or can point me to some documentation. Is Global Text Search (the magifying glass in the top right corner of the browser) only available for ITIL users? Can a non-itil user do a search like that? I'm on Helsinki - a...
I am looking for an Nagios to Service now integration based on the web service . Is there any documentation that is available to for the same .Balaji
Hello.. i'm a newbie in service now. i want to ask something about record producers client script. how to fill department field on automatically depend on requestor. i use g_user to get requestor login in script. and how to fill department and approv...
So if the asset record holds the financial information and the CI stores the other information, what is the best way to track re-used of equipment.Example..ABC123 is the hardware asset created. It has invoice details, contract info, po, and monies sp...
Hi everyone,I am trying to create a field on a category table and want to reference the default value of that field on a HR case tableFor example:Sub Category Value is REP1 for Category called Data/Report RequestI would like REP1 to populate on the H...
I am trying to add a multi year contract. What is the best way to do this? Do I add a separate line contract for each year?Depending on the contract, I may have different Annual Rates. I tried to select "Annually" for the payment schedule, but if I...
Hi all, I need to create a standard/guideline around IT Asset Ownership. Any (good) templates out there you recommend? ISO, NIST, and/or ITIL. My focus is primarily on the following : 1) Define Ownership, what an owner is?2) After identification, wha...
