Incident Metrics - Require a Metric Instance to calculate the duration of a ticket assigned to a particular group irrespective of how many times the ticket was reassigned to the group. The instance should measure the total time duration the ticket wa...
We have an Emergency change workflow that generates approvals. Then an email notification is fired once the approval is created letting the group know an approval has been created. We have an out of the box email template for routine changes, but I'm...
I have an onchange Script that does a percent complet calculation based on when a particular field is update and then it updates the clients Percent complete.A strange issue occurs, when the form loads, without any manipulation of any field let alone...
I work on a service desk. Sometimes I will see tickets submitted via self-service, and I may add a work note, or reassign the ticket to Tier 2. Later in the day someone asks about an issue and I realize that ticket concerned that issue, and my bo...
the html is:<g:ui_element table="u_development_standard" field="u_standard" id="466eef750fd3710060017e4ce1050ee2"></g:ui_element><p></p>the javascript to GET the value is:var standardId = gel('u_development_standard.u_standard');but how do I SET the ...
Hi All,I have a requirement to create a catalog item in such a way that when submitted it will create a record in another table not in request item. The details entered in the form should not be saved in variable ownership table. It should be only vi...
Hi! Currently we are working on Eureka. We created few weekly reports based on some criteria(like CIs, assignment groups and created dates etc.,) and created a trend chart. Now I would like to have this report scheduled to email in excel format but o...
Hello all,I am looking for some clear examples on the different content needed for policy, process, and SOP documents in order to create some templates for my team. We tend to use the titles and others such as "job aids" "run book" "workflow docume...
Hello. I want to improve our change management process. Does anyone have process documentation that they are willing to share?Thank you.Kimberly
Hello All,I specifically need a client script not a business rule to calculate the difference between 2 fields of type durationSo I have field planned effort , actual effort and remaining effort. All are of type duration. Quite simply if i type...
i want to transform (source.description) data which is in this format:1. Click Website, 2. Enter Login Information, 3. Click Login, ...."Into an HTML field (target.u_description) in this format:1. Click Website,2. Enter Login Information,3. Click Log...
I want to make a glide record query that querys a knowledge base and then sets all articles in it to "disable_commenting = true", however, my script isnt working. What is wrong here?//Query the LegalEase knowledge base and find records that have di...
ctomasi tagging you since one of my fav Here it is,Initially, I created a UI page(public) but it was static. Later, we wanted to make it intelligent and decided to keep all our data in tables.Now, we are able to access the UI page without login. The ...
Hey All,Can anyone recommend some tools they use for testing ServiceNow. I started coding using java and selenium, but it was very time consuming. About 200 lines of java for one test case. Specifically I am looking for tools that can record your act...
Hello thereSearched quite a while but could only find answers on how to disable the email field on client lists...but I need to have one on an new field I have created. So it looks like if this should be default, but on my field it is not showing by ...
