Forum Posts
Customize OOB form widget to send Captcha to Server side script
Hi All,I am customizing OOB form widget to include google captcha. In client controller, OOB uses $scope.submitting = true; which then send data to server. How can we include the google captcha response to the server so I can validate it? Thanks!
Employee onboarding and offboarding without using HRSD module
Hi Community, I want to use ITSM module for employee onboarding and offboarding as we are not supporting HRSD module for our customer. I know we can use order guide in this case. But employee onboarding and offboarding is happening in successfactors ...
Resolved! Knownledge -Instant Publish Workflow not Working
Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...
Resolved! ITIL Role Unable to Access Problem Management Application
In our ServiceNow instance, users with the ITIL role are unable to access or view the Problem Management application. However, admins can access it without any issues.Here are the steps we've checked so far:Verified that users have the ITIL role assi...
Resolved! Images are not Visible in Knowledge Article Body
Hello Team,I am trying to Import all the Published Knowledge Articles from Source Instance to Target Instance through XML.I am able to see all the Articles are imported successfully including the Attachments, But the issue is in Article Body the Imag...
Remove duplicates from the string variable type.
There is a use case table with a field called 'mandate variables,' where backend variable names are added. This use case table is associated with the current catalog item. I have written a script to retrieve the variable names from the 'mandate varia...
UI Macros changes in CSM workspace.
Hi,We have modified OOB UI macro" optional_attachment_encrypt" to set default value is "none". it is working fine in normal UI, But not in CSM workspace. any idea or help?Thanks in advance
Can we pass display value for reference variable while submitting request via OOB API
Currently while submitting the service catalog request using OOB API, When I am passing the sys_id in Reference type of variable the value is taking in the requst as expected.But if we pass the display value reference field is taking as empty, is the...
Resolved! Encrypted field configiration
Hi,we have created encrypted field configuration on case table. Now we have one dropdown on attachment popup when we click on attachment icon as belowthere are 2 dropdowns values in it1)sn_employee.lega_name_for_employee_profile2)NoneBy default dropd...
survey
the task number is empty in the resolution survey report and other surveys. This is after the survey is taken.
Resolved! default landing page
Some users want to land on the last viewed dashboard when they enter worker-UI (current functionality), some agents want to land on the CSM workspace homepage.Is there a way to setup for users to select the desired behavior. OR any ideas?Thanks in ad...
Resolved! On Incident, Assignment group is not changing to other, when Application is Blackline. What to do?
Good afternoon.I have an Incident ticket, where the Assignment group is not getting changed to any other groups, when Application is Blackline. What is the reason behind this?Assignment groups are coming, but when saved, it is going back to the same ...
Resolved! Need help validating start date using original schedule from sys_created_on in change request
Scenario:- A Change Request is created on Tuesday, April 08, 2025 at 9:00 AM.- According to our change window schedule this change request is valid since it was created (Tuesday before 5PM), and the planned start date should be (Wednesday after 5PM)....
Incident comments is not getting updated when a external user sends a reply to the same email chain
Hi, I have an inbound email action to update the incident record, when any user sends a reply to the email chain(the user doesn't have any roles) something is restricting it where the reply email is getting ignored in system. There are 2 write ACLs...
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