Hi Community, In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are cr...
Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...
Use Case:When a new employee joins the organization, the IT department need to provide them with a laptop. Instead of doing this manually each time —the IT member should navigate to the Service Catalog, select the laptop item, fill in the details, an...
Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...
Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.
Hi,Has anyone implemented CAB Workbench integration with Microsoft Teams? I’m trying to understand whether this is currently possible and whether any documentation, best practices, or examples exist for enabling CAB Workbench collaboration or meeting...
Hello. On my Personal Developer Instance (for testing purposes), I created a new user and a new role. The user's name is Carlos Pitman. The role that I created is named incident_reader. I assigned the incident_reader role to Carlos. I then crea...
In users profile , Roles are inherited from the groups. But when I removed group from users profile then roles are not getting removed from users profile . They still exists in users profile and now I am not able to remove them manually as they are i...
HelloHas anyone used the CartJS API?I'm currently working on a requirement to import RITM records using the CartJS API.I've already created a transform map and started scripting, but I need to populate specific fields on the RITM, such as State and R...
How to Globally Customize ServiceNow User Reference Autocomplete Are you looking for a way to modify the autocomplete results for any reference field that points to the User (sys_user) table?Perhaps you want to add the user's Email or Department to t...
We are on Istanbul. I am setting up stock rules to establish reorder points. I can see the Stock Rule Runner scheduled job but we can find no evidence that it runs. Is there more configuration that needs to be done to have the job run?
Hi Team,1.I have created Metric type with questionnaires on change request table2. Created Ui Action which displays on change request form3. Created Script includebAjax which can generate Assessments4. Create Ui page which opens when users click on t...
Where are the default values coming from if there is no previous template to base the values off of?
We increased the container size using page css. This is working fine..myHeight{height: 550px} Now the search widget is tucked on the top - how can I move the search widget to the center of the container. Please see the image. TIA
Hi, I have requirement like whenever request raise from catalog form which assigned to group called "ABC" and sc task state is one of open,WIP,onhold these are conditions then when requested for country is from India then sc task should assigned to A...
