In my organization we are using Employees Center portal as the main IT service portal. On the portal home page, I have “Recent and Popular” item widget which is OOTB. But recently I'm noticing that this widget is showing catalog items from other port...
Hi All, Is it possible to change a variable value after request has been raised and currently in 'requested for approval ' state and a few groups are already approved the request ? Thank You
i've got a need to trigger a flow from either the CMDB_CI_APPL form, or from a catalog item form, but preferably the first. Basically, we want to trigger an approval flow that goes to the department head assigned to a department that an application ...
Hi , The user is not receiving email notifications when an email is triggered. Upon checking the logs, the email state is showing as "ignored" and the type is displayed as "send ignored" (refer to the attached screenshot for reference). Requesting yo...
Hi Team, Here, I am sharing the widget code including HTML,Client and Server script. I am not able to create a record in a scoped table, when click on submit button.Please find below the widget configuration and its pictorial repressentation. Body ...
Hello, we have a business requirement to add 5 security-related questions to the CHG form, similar to the 'Planning' tab but they would like a new tab called 'Security' that would house these 5 questions. Obviously, this would be very easy to do whil...
Hi! I have a question: From a support perspective, is it possible in servicenow to have troubleshooting in the form of responding to questions and having various options in the form of dropdown menus? Like a troubleshooting flow.Not as a knowledge ar...
If we receive a RITM from a customer, is there a way to create a Change Request directly from that RITM?
Hi @all, Can someone please help me on the below error, i have used PowerShell step in the integration hub to run the PowerShell code via mid server while executing i am facing this error. Exception calling "ShouldContinue" with "2" argument(s): "Win...
Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
Hi All,I am try to create RITM using the Cart API using BR.I add the condition is item name.once the item is submitted using the below script the RITM is need to be create.Note : Now the BR is triggered multiple times and creating Multiple RITMs.can ...
Hi All,I want to hide the few fields in list view for expect 2 groups(ex: global_ops and global_opsAI).here I'm attaching the screenshot. in above snap I have personal email , devicetype ..., this field need to be hide based on group.
I need help on below two scenarios. 1)"Due Date Update Count" field should increment by 1 each time the due date of a Problem Task is updated.When the Due_Date_Update_Count is greater than 0, display this count as a read only field (non editable) in ...
I've never tried to use this feature before, but according to this article:https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/contextual-search/task/t_SearchAsDifferentUser.htmlI should be able to add this option so ITI...
Data type Table name - i need a table name, that helps me to create / edit datatypes
