Hi, I have a requirement like RITM creacte sctask, need to wait until myself or some allowed users updated the worknotes where i created a flow action to return worknotes updated is true or false -- which is working fine , it returns true or false as...
I have a requirement to create a catalog item bi-weekly automatically without manual intervention. I am trying this logic in scheduled Job, but it is working. but when I try in Background scripts it is working as expected. var cart = new sn_sc.CartJS...
Record is being aborted on update but there is no abort BR on the same table. But there is BR on different table which is not linked to the table. How it is possible?
I want to get the ritm variables and then from the variables i need to get the referenced variables and then i need all the fields from the referenced record , but this script i giving only the variables from the RITM. It has to be for mu;ltiple RITM...
Only the parent Change Request’s schedule window (e.g., 11/13/2025 – 11/20/2025) is editable for task planned dates. All other dates must be visually disabled (grayed out) in the date picker.
We have a requirement to implement Single Sign-On (SSO) integration in ServiceNow using OpenID Connect. The approach involves creating a new Identity Provider in ServiceNow with the "Auto Provisioning" option set to True. When a user clicks the SSO l...
I need this search always set in Service Operation Workspace, how can i do this? -see image- Thansk for your support
Hello! I am building a page for the first time in UI Builder, and I want to be able to bind a few labels to variables on a requested item that I'm looking up.I find that the "Return Fields" option under the Look up a Single Record resource option doe...
Hi Team, If you see attached screenshot the report that contained November 2024 to November 2025 data but I want data till October 2025 and I don't want 2025 November data, can you please help me with this, I have tried all configurations but no use.
We have a requirement to report on sys_template table to add all fields related to templates like-CI, AG, Category, sub-category, priority, etc. within report
Hi, What is difference between batch update set and merge update set in ServiceNow. Can anyone please make me understand it with example for it. Regards, Nivedita
The requirement is this After a ServiceNow catalog is submitted, 2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...
Hello folks, I have requirement to remove(disable) MFA for a single user account. any possible ways to achieve this. I have tried with making MFA column false on sys_user table with no use. Thanks in Advance.
We are using Interactions which at times can result in an Incident to be opened to resolve or escalate the issue, but not always. How has everyone who have implemented Interactions for the Service Desk changed their approach to calculating First Leve...
I need help to create a ServiceNow report where I can see how many tickets were created in a previous month and I want to see how many tickets came to my queue before they were routed to other queues. Help is very much appreciated.
