Hello,We went live with SNOW in May and the biggest pain point across the board by far has been using the Service Request module, specifically how to use REQ, RITM and SCTASK. The 3 record system is causing major confusion across the requestors, fulf...
Hi All,I m having a requirement where Service Now API endpoint should accept the callbackURL parameter and use that when state changes on change request.Could anyone please help me with the steps how ServiceNow API endpoint to accept the callback URL...
HiIn my CatLog item there is two reference field "Business Unit", "Sub BU", both are referred to one table (attached in below). In portal when choose "Select BU you are requesting for" is 'Accelara' then "Select Sub BU you are requesting for" will sh...
Hello All,I'm inserting a image as a thumbnail in an article and want the image to show up in original size when it is double clicked.I see some images in ServiceNow educational courses that'll expand when I click on it.Currently, if I just insert an...
Hi, I am able to remove itil role from user if they are not logged in 60 days, but I need to send an email to team members ex: test1@example.com, test2@example.com (in excel like: User ID, Name, Email, Last Login)before itil removal or after itil rem...
How to create a Catalog Item only available for certain non-ITIL users? I am looking for certain customers to be able to fill in the request form and submit, but I do not want it to show in the catalog list to other customers. Is this possible ple...
wanted to know what is the Order field in the change task form
Hello, when I open a favorite while operating out of SOW it takes me to a list of records with the view "Service Operations Workspace" but it has the normal backend UI. Is there a way to open favorites but stay in the SOW UI?
I am still relatively new to ServiceNow. We have recently gone live on ServiceNow ITSM incident, change, & request. During our implementation we created CIs for computers via SCCM discovery but we have not yet created assets and/or implemented Ass...
Hi, I have created a workflow using a switch block and the variable used inside the switch condition is a single line text. I see the switch block is stuck and does not move to the next block. In the logs created through workflow see the typeof vari...
I have a catalog item with set of variables we're concerned about two request_type which is a reference variable and a service_offering variable which is a select box with three options "add" , "update" , "remove"what i want to do is to remove the op...
Hello I have multi row on RP and i need copy mrvs details to html field . i try it but it's not working .i create BR that run after the change request state is open .this is the code:(function executeRule(current, previous /*null when async*/ ) { ...
Hello,Can someone tell me and how and where I can create an additional tab for "Show Related Items" under Related Links on a Security Incident form shown as below? TIA
Hello, I have a question : Why do some ServiceNow plugin IDs have 'sn' while others have 'snc'?For example Agent Workspace[com.snc.agent_workspace.csm] Asset Management[com.snc.asset_management] Thank you NidhaL
Hi Team,I am facing an issue with a transform map. There is an OOB transform map for one of the HAM tables. The user has the option to download a template and execute the job.For one of our requirements, we were asked to enable this functionality fro...
