I have a requirement that non-fulfiller users be able to "escalate" an Incident or Req Item to the Help Desk. This subject record may or may not be assigned to the Help Desk. They want to avoid any new Incidents or RITMs being assigned to the Help De...
Hi All, We have customer requirement to E-Bonding of two ServiceNow instances. We are doing it for SR Module and we need to integrated all three levels i.e. REQ, RITM, SCTASK. Data flow will be as below. 1. User raise an request in their ServiceNow -...
I think I already know the answer, but want to be certain. If we take the [task] and [incident] tables for example, I am aware the [incident] table extends the [task] table. When looking at API Explorer, I can see the [incident] inherits the fields f...
Hi Team, I am facing the issue with Lookup using list. When I click on reference field's search ICON.We got one error (Part of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.u_hr_user) li...
Hello Experts,I have few doubts regarding the Upstream & Downstream CI , Can you please help me to understand this .I have read the example of "EMAIL " service , But am confused about the upstream & Downstream CI.As per the sysadmin guide , it is...
Hi everyone, I have a requirement regarding Password reset, the issue is when a user inputs incorrect email address on the "Identify" page, it moves to the "Verify" page and prompts the user to answer two random security questions they did not select...
I have a relatively simple catalog item where the "Requested For" on the REQ and associated RITM are relying on the default value in those tables (there is no option for the end user to select the Requested For). For each of these tables, the defaul...
Incident Table - Updated By is showing system not person with last updated ticket via email reply.Its been requested that Updated BY field show user who updated ticket via email reply instead of system. Issue is SN sends out comments added after comm...
Hi, I have a client who is asking me to run a report with the following columns:Change request #short descriptionplanned start dateplanned end dateapplicationapplication serviceapproval group?and approval I'm able to pull everything into the report e...
ServiceNow contains a resource which provides the following:A standard and shared set of service related definitions across ServiceNow products and platform thatwill enable and support true service level reporting.A CMDB framework across our products...
Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...
Whenever any user does a mention (@ mention ) inside the work notes we are trying to default the search result to the Caller of the incident and rest of the results to follow. (similar requirement for CHG as well)For example: If I have three users in...
Hi, Is there a simple of way of looking at how many tasks a certain team has been assigned over the last month? I'd really like to be able to know how many times a task was sent to a particular team, they may have then reassigned them on elsewehere a...
Hi All, I'm shifting from ABC company, currently Now learning is free here and vouchers are free. I have my Gmail address as the web assessor address in the Now learning account. Do I need to unlink my Gmail address before I leave my current company?...
Having an issue with our in house Demand Manager unable to view the available "Create Task" option on the Idea record. He can only see Demand, Project and the TeamSpaces option:While I, with admin role, can see all of these options:Assuming this is r...
