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Microsoft Teams App configuration

Hi all, I have set up my microsoft teams with ServiceNow for Microsoft Teams by installing the app manifest.Now I can log into embedded Employee center without opening up a browse page.But one of our customers is still using service portal, so the id...

Case, Incident, and Request creation

Hi,  Looking for clarity around ticket creation in Service Now - specifically via the CSM portal.Out-of-the-box it seems that an external user raises a case, which is then triaged by first-line support.On triage either an incident or request ticket i...

rleighton by Kilo Contributor
  • 3313 Views
  • 3 replies
  • 0 helpfuls

Resolved! Universal Request Cross Scope Access Issue

Hi everyone,I'm in the process of configuring Universal Requests and the ability to transfer tickets between departments. I have this working on each department (all scoped apps) but am getting the following error when attempting to create new ticket...

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Events are logging as error

Hi Developers, I'm triggering an event from Flow action, but I'm getting error in event logs like below: I'm passing sys_id into script include from Flow Action.This is my event queue script:Here I'm passing unique group members in "unique_members_li...

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How to Re-Trigger a flow designer for a stuck record

Hi community,  I have a requirement that due to some recent changes our flow designer is stucked. As per our flow designer, it was triggered whenver a RMA request is created on and then a Request Line is also created  and inside this Request Line -->...

Resolved! Approval Notification exclusions not working

I am trying to exclude a notification. I set up a secondary approval notification for a specific item, but I can't seem to exclude items from the normal approval notification. I added the following:    // Seems I should be able to put this logic in t...

Venjamin by Tera Contributor
  • 591 Views
  • 6 replies
  • 1 helpfuls

Resolved! I trying to update a record with Business rule but not working

Team,Using rest api explored I am posting a record in Incident form. After that I am running a business rule to update priority(updating impact and urgency) , assignment group fields etc.. But they are not updating. Please check below screenshots. Ki...

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srinivasrao by Tera Contributor
  • 594 Views
  • 8 replies
  • 0 helpfuls