What are the ITSM Use cases for Now Mobile Application?
What are the ITSM Use cases for Now Mobile Application?What are the ITSM Use cases for Mobile Agent Application?
Forum Posts
Approval record should get updated by clicking a link in email notification.
Hi EveryoneI Have a requirement if a user clicks a click on email notification it should open an Outlook stating the Subject example: Approve or reject and To Address should be updated with the instance email and once the email is sent the approval r...
To add a new approval in problem flow
I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Plea...
ServiceNow Slack Spoke throwing an error in the integration hub
Hi ServiceNow Community Developers, I am following the steps outlined in here https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub/concept/slack-spoke.html to integrate ServiceNow with Slack using the ...
Issue Customer Notifications about Change Requests
Hello, This is my first ask to the Service-now community so apologies if this question is incorrectly posted. I have search the community but have been unable to find a suitable solution. We have been using Service-now Change Management for a number...
Find and edit dialog view of problem task when changing state to closed
Where can I find this dialog view and edit it? It opens up every time a user tries to close a problem task. I need to add a custom field to the dialog view.
We see a special character when we export a report in csv
We had a BR glitch and we see records created with invisible special character in one the fields.We would like to remove this invisible character and correct the value in field.We need a background script to do this.Kindly assist.please refer the att...
Taking sys_choice table as reference table in a new field in scoped application
Hi, I have a requirement to add sys_choice table as reference field in a new field in scoped application table.However, in reference specification section I cannot find sys_choice table. Kindly help me in resolving this.
How to Hide / Unhide a variable trough a widget HTML
Hi everyone! Imagine I have a variable on my record producer for example that has the name and Value "TestingPurpose".I have a widget with some code to add an imagine to my form, and I want to, when I click the imagine, the variable "TestingPurpose" ...
Check if the request is approved ot not
Hello Community, I want to check if all the approvers has approved/rejected a given request or not??.How can we achieve the same using business rule or workflow in case of occasional approvals. Thanks,Sajal
Reference users department from a list in a catalog request
We are updating one of our service catalog requests for approved software. We added two lines one that the software is approved and a list what department is it approved for. In the catalog request, we want it to only list the software if it is app...
which ServiceNow Mobile application suitable for creating/modifying/resolving the inc,PRB,CR ?
Hi All,For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .Which ServiceNow Mobile Application will be best suitable from below?1.Now Mobile2.Mobile Agent
I need create cab definition name filters?
How to create interactive filter for cab definition names
How to restrict Date optionality using a UI policy
Hi all, First time posting in this forum. I'm creating an SC Catalog Form and using the "Date" variable. I want to limit or restrict the date options to 1 month from "today's date" (date of the submission of the request). Meaning, I don't want a use...
How to check that particular field value coming from integration?
Hi All, I am working as support in servicenow I got below requirement please help me out this. In the custom application there is one field called Actual end date. in that field date value automatically coming from SAP via integration. now I want to ...
