Hi,I have a requirement where in I have created a workflow and used a notification card such that a notification has to be triggered to a specific person I have defined within workflow.But notification doesn't seem to appear , when I try to impersona...
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
Hi All, I want to import some record tags but it's not inserted in the target table. how can I achieve this?note - tags-otb column- sys_tag thanks
What makes problem still in active state despite problem state is closed.Pls give me your suggestions!!
Hi All, 'x' person is in the' ABC' group.but no ticket should go to himhow to ratify this problem Thanks ADV
Hi All, We had a few custom priority defined in our instance like P0 - Severe, P3 - Moderate for Incidents. Due to organizational changes, we have set these Priority to Active = False. But, the issue is that these values have now disappeared from vie...
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
I have created the after insert BR to update the owner group to other one. But that businesses rule was not executing even though the all the conditions are met. That was executing when i created the change request manually with the same conditions...
Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...
Hello Experts,I need to create a utility which will capture all the configs in a table in a single click for custom tables - all configs system table - all custom cofigs + OOB updated by external party any help would be highly appreciated.
Hi All, I have a variable. name "ABC" it's a choice list, and another variable which is a List collector name "BCD". So variable BCD depends on ABC variable. So I have used a reference qualifier in BCD variable. javascript new ScriptIncludeName.Fun...
Hi All, i want to reference dynamic cmdb group for a perticular ci in reference variable in cataolg item how can i achieve this?? can anyone help me on this. thanks
Hi experts, A notification has been created with the configuration to include attachments, the problem is that only 1 specific file that our fulfiller will place in the task is required to travel in the notification, not all of them. This is possible...
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