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Resolved! Displaying value into Field using Client Script.

 Hi Everyone, I am trying to display the value on stakeholders table that is currently related list into Project.  Which i want to display the value using client script on this below field. Can you check this below code ?   function onLoad() {var PO ...

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Setting default font in Knowledge article HTML fields issue

I have kept the default value as required in the HTML field of KA, it is working fine when I create KA from the new button but it is not working when creating Knowledge from the Problem record by clicking Create known error article default font is se...

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Kishor O by Tera Sage
  • 292 Views
  • 1 replies
  • 0 helpfuls

Catalog Item Request Redirection to RITM

We are currently trying redirect all the catalog item submission to particulary the Requested Item ticket page skipping the request summary(order) page over portal.We have a custom "Submit" button used in this case where I am making the below changes...

Multiple Email Setup in ServiceNow

Hi all,  Our ServiceNow is setup to send and receive emails to and from our Service Desk email address.   We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Se...

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Change Freeze Calendar

Good day to all.  I was looking to see if anyone has successfully implemented a Change Freeze calendar.  What our business partners are looking for are that if a Change area {software or hardware} is in a freeze period, it will require VP approval.  ...

Resolved! Delivery Information in Service Catalog - Make Mandatory?

Hello! I am working with the Two-Step Verification pop-up in the Service Catalog, as seen in the screenshot below. We want to make Delivery Information mandatory for certain items. Has anyone done this before? I know we can do it by customizing the '...

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SKipped State is introduced in Approval User workflow

Hi,I have introduced new state in approval user workflow activity and also created new state in Approval table but when i try to skip the record in the approval table it is not setting the state to skipped in Service Request. And in workflow it is no...

Arun91 by Tera Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

Generate PDF from submitted record producer

Hi team, I have a requirement to generate PDF after submitting the record producer and attach it to the target record. PDF will contain all the variables with answers in the record producer How can this be done?

SS40 by Tera Expert
  • 917 Views
  • 3 replies
  • 0 helpfuls

Reporting SLA near breach and task due

Hi, I'd like to create a report titled "Tasks nearing SLA or due date".  Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking. Can this only ...

paulharman by Tera Contributor
  • 917 Views
  • 3 replies
  • 0 helpfuls