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Catalog item

Hi , I have created a catalog item with below information.Form Name : Hardware Tools 1 . Field Name : Requester , Field type : reference 2. FiledName : Hardware Requirement,Field Type : Radio Button) Options are as mentioned below Laptop Desktop Mous...

Ashok  kumar by Tera Contributor
  • 259 Views
  • 3 replies
  • 0 helpfuls

Metric definition should execute based on condition

Hi friends, I am creating a metric definition to capture a field value "u_enroll_date".Requirement is that the field change should be captured only when the "state" field changes to "Delivered." For other "state" field values it should not capture th...

Asmita7 by Tera Expert
  • 421 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hide user from assignment group

Hi All, I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the sam...

Ankita9793 by Tera Contributor
  • 316 Views
  • 2 replies
  • 0 helpfuls

Attachment is missing in Email.

I have created a record procedure and added field called attachment and it is mandatory. while submitted the form I am adding attachment and submitted the form but in email notification the attachment is missing.I selected check box as true as well i...

Anilwp by Tera Contributor
  • 493 Views
  • 8 replies
  • 0 helpfuls

Resolved! Loading sc_req_item.list with Stage column taking long to load

Hello, I noticed a behavior both on my PDI and my customer's instances (both running on Vancouver patch2 hotfix1) that when I load the requested item list view with Stage column, it takes very long for the page to load. When I remove the Stage column...

KP28 by Tera Guru
  • 953 Views
  • 6 replies
  • 4 helpfuls

Flow Designer

I have a flow which triggers when a record is updated, run as System User. The flow triggers perfectly, whenever the record is updated through portal. But if I want to get the data from the updated record, the runtime value of the trigger is empty, a...

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Price field is showing something different in the service portal

Hi,Price field is showing something different in the service portal I have a variable in my catalog item name is correct price which is single line text field type but if i open it is showing something different.If i open the item in ITIL View it is ...

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kranthi2 by Tera Expert
  • 292 Views
  • 3 replies
  • 0 helpfuls

Resolved! how to capture time when user deactivated in system record

Hi all,Actually i have created one field on user table, so now i need to capture the time stamp into that field when user deactivated in the record and if the user activated again then the value in that field needs to clear Please help me to achieve ...

Deepika61 by Tera Contributor
  • 378 Views
  • 4 replies
  • 2 helpfuls

What is Instant Alter ? What is MariaDB ?

Hi Team,  We have received the below notification :  ServiceNow will perform maintenance on production and sub-production instances with secondary databases to ensure the system property glide.db.instant_alter.enabled exists and is set to "false".  T...

B Ashok by Tera Guru
  • 1943 Views
  • 2 replies
  • 4 helpfuls