Where is the logic to import word file to knowledge article
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11-16-2023 01:26 AM
Hello
Is there anyone who knows the details about the importing knowledge article from word files functionality?
I would like to call the function to import a word file attached to a record.
My requirements is to send the sentences in the file to Azure AI and get its summary.
However, the AI has no capability to read the content in a file.
So, I am thinking to import the file to a knowledge article first and then get and parse the content to string before sending it to AI.
If you know better way, please let me know
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11-16-2023 08:25 PM
Hello @Kohei Tominaga1,
Please refer to the below link:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/t....
Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik