Where is the logic to import word file to knowledge article

Kohei Tominaga1
Tera Expert

Hello

 

Is there anyone who knows the details about the importing knowledge article from word files functionality?

I would like to call the function to import a word file attached to a record.

 

My requirements is to send the sentences in the file to Azure AI and get its summary.

However, the AI has no capability to read the content in a file.

So, I am thinking to import the file to a knowledge article first and then get and parse the content to string before sending it to AI.

 

If you know better way, please let me know

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @Kohei Tominaga1,
Please refer to the below link:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/t....

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik