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Advance Reference Qualifier depending on other field

Hi All,On the form there are two fieldsone is parent field and one is type field. As type changes to 1 I want parent filed should only show the record with which are type 1 and when type 2 is selected, the parent filed should show type 1 and type 2 r...

Resolved! How to show hidden empty variables on RITM/SCTASK

Hello, I have a Catalog Item which I have some variables that are hidden from the request form as they do not need to be filled out during the request.I want to make these hidden variables, which are empty, to be shown on certain catalog tasks that g...

User's are not receiving scheduled report emails.

User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving  emails sometimes and sometimes not. User is having access to re...

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Resolved! Create knowledge from incident

Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.  

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Saeka by Kilo Sage
  • 936 Views
  • 2 replies
  • 0 helpfuls

Business Rule changes OOB

After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...

Replace string within knowledge article on all places

Hi All,  I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here  var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...

Rushi2 by Tera Expert
  • 792 Views
  • 5 replies
  • 0 helpfuls

Add Install Status choices to Configuration Item

I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...

gobeilc by Tera Contributor
  • 2978 Views
  • 5 replies
  • 0 helpfuls

Change string to HTML in flow designer.

Hi All,I am using Flow designer to create the Request through email.I have created two variables:Short description- Single text lineDescription- HTML.For Short description I have added Subject Line and for Description Body Text. But the value is comi...

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Samiksha2 by Mega Sage
  • 1136 Views
  • 10 replies
  • 0 helpfuls

Resolved! How to turn off old content view?

Hi, I'm getting this old content view, which got worse by turning off the the next experience feature.Now everything is displayed differently.  Anyone has a clue how to change to the normal view in this situation?  

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Service catalog POST API Parameters

I am using OOB Service catalog Rest API : POST https://nmldev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_nowto create request in ServiceNow. As part of the payload we are passing below parameters.  "sysparm_item_guid": "","get_port...

amu by Tera Contributor
  • 1035 Views
  • 1 replies
  • 2 helpfuls