Hi everyone,I’m looking for some advice on Incident priority best practices.Our Incidents currently start at Priority 4, but we don't have any SLAs configured for Priority 4. Our SLA definitions start at Priority 3.Would it make more sense to have ne...
Hi Community,I have used the following steps in a flow:Catalog Item Submitted ↓ Look Up Record ↓ Wait until Future Date/Time ↓ If ConditionI am observing two scenarios:Scenario 1: If the future date is the same date as the Ca...
What are the 5 whys in RCA problem management? What are the technique in problem management?
We are considering implementing ACL-based access controls to restrict visibility of Incident records assigned to the following assignment groups:PSO-PLATFORMS-SOC-L1PSO-PLATFORMS-SOC-L2The requirement is that Incident records assigned to these groups...
Hi all,In Record producer i created HTML type variable. once i click on try it its showing coloring the text and adding table etc. some thing trying in portal its coloring and adding table is not coming. we need that coloring and table etcc.below im...
Hi All,I want to populate the variable's value which is inside the MRVS onto the onsubmit catalog client script , however i am not able to access the mrvs value from the onsubmit client script which applies to the catalog item.please help me on this
Hi, I have a requirement to create a Data Visualization for the following KPI:% of Incidents where the linked Configuration Item (CI) was not changed during the incident lifecycle.For example, assume there are 1,000 closed incidents:For 700 incidents...
Hello everyone,As an approver, I want to see the variable requested_for in my approval email.This requested_for is in my variable set named SNAR_1 I have tried the following without results. It seems there should be an easier way. I think the varia...
Hi Teamwe have a table called demand resource, in that we have reference field call opportunity. In list i need to bring opportunity name. I added the field in LIST layout, but still unable to see in list personalize List Columns.Could you please he...
In a PDI and our instance, both on Zurich / patch 10, I cannot seem to get the Health widget that should appear above the Actions card to show in Knowledge Center. I read that you don't need to subscribe to AI, but that you do need to activate certai...
Hi All,I need your guidance on a List Collector variable customization in ServiceNow.Current Scenario:I have a Catalog Item with a List Collector variable that references the sys_user table.After the RITM/SCTASK is created, the selected users are dis...
Hello all,As an approver, I want to get an email that directs me to the Service Portal (not the ESC) to show me the details of a requested item to give approval or rejection. I am not very good at scriptiing... I did find the email script request_ite...
Good Day, when your fulfillers receive a task from an end user submitted Request, do you allow the fulfiller to go back and modify the original requests? in other words change data in it? such as the description or the requestor name? Our old system ...
With time worked I can record the time spent working on a task, but how can I track actual start and end time of the time worked?
Hi Team, could you please help me on this. iam creating a change bridge line.but with href is also not able to get.here is the script in flowvar content = {contentType: "HTML",content:"<html><body>" +"<p><b>Change Number:</b> " + fd_data.trigger.curr...