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Forum Posts

Generate report showing unique article views

I have a report that shows the total number of views per month for the year, but they count all views and not unique per user. I'd like to see the number of unique views we have to get a better reflection of traffic. If I open the report and group by...

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Keszia by Giga Guru
  • 1487 Views
  • 5 replies
  • 5 helpfuls

Restrict Configuration Item field to specific type

I am working on a migration project which will bring CMDB and Knowledge Management to ServiceNow. As I look to re-create the article types from our current knowledge management application, I am trying to figure out if I can add a CI field, but only ...

Resolved! How to Check In a KBA

I am looking to check in a KBA without publishing it so another knowledge developer can complete what I started.   Currently if I create a draft KBA and save it (without publishing), my colleague cannot edit it until I publish it and they check it ou...

GlennBowman by Tera Contributor
  • 962 Views
  • 3 replies
  • 3 helpfuls

ServiceNow Certifications for Knowledge Management

I just earned my CSI KCS (knowledge centered service) certificate and now I want to focus on ways to improve my company's use of Knowledge Management within ServiceNow. We will be implementing Knowledge Blocks within  Utah soon. Once that takes place...

OLAs/SLAs on KFT tickets

We're in the process of establishing an OLA for knowledge feedback task tickets.  I am wondering what OLAs or SLAs others have in place at their respective companies just to get an idea.  Thanks!

mbernste by Tera Contributor
  • 427 Views
  • 2 replies
  • 0 helpfuls

Time Sheet Question

We currently use ServiceNow's Time Sheets, logging time to demands and projects.  Our question is, when a demand is converted into a project, do the time cards previously submitted under the demand become part of the project record?

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