Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...
Hello folks, Recently we had a client requirement - To post a message(Ticket details) Into a channel .. so that someone from that channel can continuously monitor without logging into the ServiceNow instance. That helps the client to quickly address ...
Is it possible to send an email to a group in Flow Designer from Send Email action?
We opened a support case to get one of our users' accounts linked to our account so that she could sign up for classes on NowLearning. The only account number we could fine was the one from the ServiceNow sales order. That is not the correct accoun...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
We have created record producer, and it is mapped with Demand Table. End user will submit the record producer form from the esc portal and demand number will generate, then on esc portal we have 'My Tickets/Requests' section under that whatever Deman...
where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?
I am looking for help understganding Before Script in CMDB Integration Studio Application Data Source.Specifically looking for information how to see what is in the input variable passed to the script.
Hi community, Has anyone tried to use the "scripted rules" on the Ask for approval? Because my flow won't be as simple as "take a user in a predefined field"... I can't find what the rule is expecting
Thrilled to share what I recently built using #BuildWithBuildAgent as part of the #ServiceNow challenge! Using only natural-language instructions, I designed a fully functional, Out-of-the-box OOTB-compliant Dynamic Smart Routing & Prioritization En...
During the incident, when trying to progress to the resolved state and saving the record, it automatically changes to the pending state. This issue only occurs for a specific user and only on the first attempt to resolve (In Progress → Resolved → aut...
How can I move a flow between instances without an update set. Is there a way to export to xml and then import in another instance?
I want to create an agentic workflow to compare two documents. Is it possible to do it in ServiceNow platform or do we any system limitations? Prompt the user to upload or select the two documents that need to be compared. Ensure both documents are i...
I've linked several knowledge base articles using link provided by "Copy Permalink" in Self-Service -> Knowledge Base. This seems to work OK but when I view the same article from Service Portal, it's switching to display the Knowledge Base page inste...
I tried some of the solution proposed here but it didn't work. In the VTB table the field owner is blocked by ServiceNow Security. This solution is not possible.Is out there another solution for this issue. Why the ownership of a VTB we are not able ...
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