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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Servicenow World Forum, Mumbai 2026

Hi, I have registered to the ServiceNow World forum Mumbai 2026, but haven’t received any confirmation on this. I was added to the waitlist. Also, I am able to see submit option even after submitting once. Can someone please help me with the registra...

  • Question

Direct URL link to Chat Queue

Our organization has two chat queues, one for technology and one for HR agents. We do not use virtual agent to direct into a specific queue, but a URL redirect based on which portal the chat is initiated from (Tech uses Service Portal, HR uses Employ...

  • Question

Result Improvement Rules for Global Companies

Introduction  The goal of this article is to provide detailed steps and explanation on how to create and use Result Improvement Rules (RIR) along with best practices to support a positive user experience. This example will be specific to the process...

  • Article
  • AI Search

Resolved! Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

  • Question

Next Experience Architecture and Terminology

 Center of Excellence / Next Experience / Quick Start / Next Experience Architecture and Terminology     Before getting started with Next Experience, it is important to understand a few concepts related to its implementation in the ServiceNow platfor...

  • Article

AD Service Account Permissions for AD Spoke

I am setting up an IntegrationHub configuration for AD and having some issues with the AD Service Account. ServiceNow provide some reference to the required permission set however the customer will not allow Domain Admin access. Microsoft AD spoke – ...

  • Question

Mobile UI Rule doesn't work with a condition

I've created my first Mobile app and I can't get a UI Rule to work and I don't know why. On my input form, I have a choice field for the type of hardware audit - Location or Stockroom (drop-down with None).  Depending on which is selected, then the L...

  • Question

Resolved! Sidedoor no longer working after Australia upgrade

Hi all Our sidedoor no longer works immediately after our Australia upgrade (patch6). When trying to access it, the user gets redirected to the single sign-on provider. Thanks for any help in thisLorenz  

  • Question

Sailpoint IAM ServiceCatalog integration

Hello, we are ServiceNow customers ( Healthcare) implementing Sailpoint as our IAM solutions to integrate Service Catalog and maintaining access request and approval through ServiceNow while managing the governance and identity through Sailpoint ISC....

  • Question

What type of article should I create?

What type of article should I create?The answer usually comes down to user intent. Someone trying to complete a task needs something different from someone trying to understand a concept, answer a common question, or fix an error. Trying to force all...

  • Article
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