I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...
The Adoption Opportunity You've rolled out Now Assist, AI Agents, and Otto (Employee Slate). The platform team built it, leadership wants the ROI story, and the pieces are in place. The teams that win this transformation all share one mindset: "Let'...
We have created a custom Zone table in ServiceNow that contains hierarchical data.Each Zone record has a Parent field that references the same Zone table (self-referencing relationship), forming a parent-child hierarchy.Example structure:Zone├─ Green...
I'm trying to add a component After the Ribbon tab item in the CSM default record page but its not showing up or at least i cant get it to show up cleanly. If i add it before the ribbon, it looks fine. Any ideas on what I need to configure to make ...
Hello, Eveyone. I have placed a date picker field using UI Builder.Currently, the border is always displayed in red, both when the field is empty and after a date has been entered. Additionally, a red shadow appears on the background when typing in t...
Hi Everyone, We are currently trying to setup our microsoft sharepoint online spoke, but we are getting the error below OAuth flow failed. Verify the configurations and try again. Error detail:invalid_client, AADSTS700027: The certificate with identi...
Hello ,i have encountered an issue with several Playbooks that have unexpectedly switched to Read-Only mode without any manual action from our side.As shown in the attached screenshot, the Playbook "Equipment Move or Decommission" is currently displa...
I have been troubleshooting an issue with one of our email accounts, and would like to reach out for any insights you may have. After authorizing this mailbox on June 9th, no cases were created at that time. However, on June 11th morning the system b...
Is it possible to automatically convert existing workflows to Flow Designer.
Hi Team, In the DEV and TEST environments, I am able to log in successfully using the local admin account. However, when attempting to log in to the PROD environment, I receive the attached error message. Could anyone help or advise on the possible c...
Servicenow Zurich.I have access to Workflow Studio GUI only, *no scripting* I would like to Create a Case Task and apply a Task Template form sys_templates. 1. Apply the entire Template in a "Create Task On Case" action. (possible?) 2. Read the tem...
i have a requirement in SC_TASKAssignment group : ABC state : Cancelled / Completed Either in the SC_TASK form or in the SCTASK list ( inline editing) should not happen. For SC_TASK form applyed UI policy -> read only once the state is changed to c...
My requestion is when the catalog varaiable name is changed only Notiifcation should be triggered, right now if any change happens on state or priority field of sc_taskI have sc_take (where Quality analyst variable ), Business rule on the sc_task tab...
Hi All, Recently I am working on now mobile, I enabled the knowledge base for Now mobile it is showing in Information tab.But when I search a keyword related to article it is showing under articles in search bar.Also I have seen few Community post I ...
Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...
HelloI have spent quite a few hours researching the best practice of the meta data field in knowledge articles. Specifically, is the use of udnerscores still advised, or not?So hard to find relevant documentation about this in SNow - but moving along...
Has anyone had any luck identifying the artifacts that need to be flipped from executing the workflow to executing the flow instead?for example: Knowledge workflows can be selected via the Knowledgebase configuration however there is no such UI switc...
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