Building apps using AES with custom (fulfiller) roles created in AES for the applications. The stakeholders want the custom app fulfillment team to be able to create and share dashboards. The following docs page states that "Any role" can create, edi...
Hi All,Need some help and clarifications to below queries related to User Experience Analytics -1. "For single session data the retention period is 3 months. For aggregated analytics reports the retention period is 2 years."What does Single session d...
Coming from a previous ticketing system where the incident state totals were automatically calculated, I would like help with this feature to build a report to add to a Dashboard. We have Client Totals based on incident state calculated as I looked a...
Hi, On a dashboard, i have a report (type pie) acting as a Interactive filter, and an other report which follow the Interactive filter. If i select only one sector in the pie, the report is refreshed as expected.If i select many sectors in the pie (w...
We are having an issue that I believe is related to report view ACLs (RVAs), but I can't tell for sure. We have a user who has been granted a custom role that has report_view access via custom ACLs to asmt_metric_result and asmt_assessment_instance. ...
Hello everyone,I want to create a report showing in percentages the number of incidents breached monthly, reported to the number of total incidents. Is there a possibility to add percentages to a Pivot Report? Many thanks and best regards,Oana
We are trying to open up reporting to more departments while trying to keep our licensing under control. We were informed that ALL Requestors have access to "View a report published to them" which should constitute ALL users within our organization. ...
Hi PA Community, I am trying to build a report for "Days since last P1 Incident" for my organizaton. I've attempted to use a Function Field within Reporting however datediff operations have to have some limitiations and I can't think of a way to have...
hi all, I am trying to create a graph that shows cumulative backlog of incidents. it is easy in MS Excel but need to create it in Servicenow..please see attached example and any help much appreciated. Thanks Mark
I am new to PA and new to ServiceNOW.I am trying to create few dashboards for Catalog Request Items to present meaningful data.My data segregation is in variables on catalog items.I do not see any way to create breakdowns on Variables.Can anybody she...
Hello All,I am trying to fetch the total days an incident has aged till date. So First i would like to know what is the difference between Duration and Business Duration.And also please tell me which parameter or field name in service now gives me th...
With a bar chart, when grouped by a field like "State". The bars will show in alphabetical order based on the label of the choice list options.That said, I can't figure out what is currently driving the order. I want the sequence field on choice to d...
I would like to use the Report Builder (in London) to generate a more detailed report for users regarding their approvals. I am able to get everything I need from the sc_req_item table but need to dot-walk to the approval table to obtain the pending ...
I have a requirement to create a report on the incident assigned at time , can anyone please help?
I need to create a report for all incidents where the caller falls under a specific department, but the department we want to look at could have several layers of child departments under it. I started writing a report that had a similar structure to:...
