Security constraints prevent access to the requested page. When User click on the Dashboard
User cannot able to see the details of Pie chart as it shows Security constraints prevent access to the requested page message , please check it.
Forum Posts
I need to hide an interactive filter used at dashbaord
Hello, I have created a date interactive filter, with only single selection option, and I would like to hide the filter used. Is there anyway to obtain it? I can'tt find it! Other solution could be the following: The filter is defined as "Select Sin...
Incidents that spent more than 100% SLA in my GROUP
Hi all I want a report that shows an Incident that spent more than 100% of the SLA time in my group. Report table = SLA Breakdown by Assignment. Conditions as per attachment. This produces a report that shows each time an individual in my group uses...
Generate a report that will report the assets held at each location in the location hierarchy
Hi I want to be able to produce a report that gives me the assets that are held at different levels of the location hierarchy. The hierarchy is structured as below: --> Company ----> Office x (Multiple Offices) ---------> Floor x (Multiple Floors) -...
how to report on age of tickets and mean time to resolve tickets
Hi all, we are currently stuck on how to report age of tickets and mean time to resolve a ticket in Snow. For incidents, we take opened date or scrum date as start time, and closed date as closed time. For changes, we take scrum date as start time, a...
Report with SLA average time that spent per group
Guys, I would like to create a report with SLA average time that spent per group, por example: "INC0001" SLA business elapsed time total was 8 hours, but I don't know with groups that time was spent. So, I need the information like that, the INC0001 ...
Reports - How to create a NEW palette (color to be use in the report outside of the defaults)
I am new at this and may have missed it. But I have not been able to see direction on how to create a new Palette. I see where the default shows where I can create a New Chart Color scheme or Create a New template but I am not sure what is the imp...
Resolved! Best way to remove a dashboard tab from a scoped application
Hello all reporting and dashboard experts! We have a Built on Now application available in the ServiceNow Store and these scoped apps have some "limitions" on what should and should not be done when developing them and we've found dashboards to be a ...
How can I report how many times a cases has been reopend? I do not have a reopened option for HR cases.
I do not have the "Re Open" option for HR Cases and would like to report on how many times a case has been reopened or if it has been reopened at all. Is there a way to report how many cases have been reopened?
Is it possible to display data from a third-party REST API on a dashboard
Hi,I'm an intern for an IT company and they have giving me the task to investigate the possibility to display data from a REST API (JSON) on a dashboard.Has anyone tried to do this?I tried getting data from a REST API(Outbound Rest Message) and makin...
Reporting on Average Age of Incidents & other Task Types
Hello, I am very new to Performance Analytics and have been using a few OOTB packs that come with the tool to tailor my reporting to the teams I support.I have encountered an Issue whereby I am unable to get the Average Age of Open Incidents. My curr...
How can I create a "Breached" response SLA report?
I've created a report for breached resolution SLA. I used the INCIDENT_SLA table and checking Has Breached IS True. We also use response SLA's as well. I can't find anywhere a Has Breached for response SLA's in this table. Can anyone guide me to th...
Resolved! Report - How to change color on Control chart ?
Hi Team, How could I change the color of the black and yellow lines to a different color that we want? We are using control chart Thanks
Resolved! In a pie-chart report, how to group sections into 1?
Hi, I'm building a pie-chart report where I have 1 main section (empty value) and few more sections (different values) like the following picture is showing: I would like to group those few more sections with different values into 1 section which I ...
Creating an aging report in Snow
Can I create and aging report using filters in Snow or is the report only generated using a script? if I can create an aging report using filters, how should I set up my filters?
