We have requirement to schedule report to run at different time intervals in a day ( not uniform) during weekdays , is there a way it can be done to schedule report with the above requirements. Thank you in advance for your help
I have been tasked with creating metrics for measuring the length of time a ticket is in the "open" state "work in progress" state, and "pending" state. I see there is an out of box metric for calculating the length of time a ticket is in "pending". ...
Hi Team, I want to build a report for Incidents, i need to show the transitions of Incident_Status For all the incidents that were created in 2018 This is the information I want to get in the Report (In a single query for all incidents) And I need...
When I add widgets to a dashboard, I can select from widget categories or reports, Performance Analytics and other categories. would like to understand where those categories are stored. Specifically, I came across a service Offering widget that I ...
As we are prepping to upgrade to San Diego, we need to target communication to analyst who have "Homepage" set under their general settings. How do we find who has that setting? (Screenshot of setting attached)
HI Team, I have requirement, where I need to set a filter to check for a specific day from laskweek. Example: I need to fetch records where the "week_starts_on" that specific day. I have written the logic in a script Include and want to call that in...
I'm looking to create a graph to show ticket closure times for all ticket types. E.g. X tickets closed same day, Y tickets closed 2 days etc. What config would I need to do this? I've tried a few different set ups but the graph keeps adding the vast ...
Hi We have a requirement where we need to use database view to show data on the portal in "Datatablewidget", but in the available list of tables "Database View" is not available so can't use that to show the list of records. Thanks
we are looking for a way to make show ServiceNow reports outside of ServiceNow like in an intranet webpage. Is it possible something like making the report public and include them as an iframe in the web page? Technically I believe it should be poss...
Hey everyone, I did a report that shows the expired licenses, it shows the total of licenses, as the image below. What I'm trying to do is, in this report I need the 'chart title' to be translated to Spanish and Brazilian Portuguese. I tried to chan...
I have written a script include function P2_Count() { gs.log("Inside Script include"); var str = []; count = new GlideAggregate('incident'); count.addEncodedQuery('assignment_group=6351d485db4e67803629f7051d9619e9^priority=2^active=tru...
Currently having an issue where we're seeing an error on several scheduled reports. They are all being exported in PDF format, and are all 'bar' report types with some type of graphic. The errors do not appear when running the report manually in the ...
As a change manager, we are assuming that some changes happening in couple of CI's without change manager knowledge and proper change request. So we just want to know How we can check the unauthorized change happened in any CI's without Change reques...
How can i fetch the SysID along with user name of the SNOW users in a report ?
I'm working on the report to display Catalog Variables along with Task, Item and Request. I've created a database view to join sc_req_item, sc_task and sc_item_option_mtom tables. The report displays all variables with value in the same row. Is it po...
