Hi, I'm trying to run a report to show the Incident SLA Percentage for a Resolution SLA per IT Group. Running report from the Incident_SLA tableGroup by "Has breached"Conditions:Created on Last monthSLA definition contains resolutionStage = Completed...
Hi Guys, Do you guys know whether it is possible to identify the previous assignment group of a given Case? Does any table in the SNOW DB capture the immediate predecessor assignment group of a given Case? Your help and support is much appreciated. T...
I just got started with PA. I want to create a simple formula indicator that displays time taken to resolve Incident tickets broken down by Assignment Group.
Is it possible to use an interactive filter as an input for dynamic filters? For instance, I have a dashboard that uses several reports based on a mygroups filter. I would like to add the user interactive filter so I can view the report for a user s...
Hi Community! As there is with dashboard shares / permissions, a table called pa_dashboard_permissions, is there a similar table for report share / permissions. When sharing a report one can specify Users / Groups / Roles, where is this information h...
Hi, I'm working on trying to configure a Conditional Scheduled email of a report. I've been following resources - Article, I'm not quite sure why this isn't working as logically it makes sense to me that it should work. I'm querying the Asset table ...
I have a below requirement: Create a report for finding issues created in last 1 week Schedule the report and send the report only to the Assigned To: field recipients (dynamic) For e.g. 3 issues were created in last 1 week and they were assigned to ...
Hello Forum! I was seeking some advise in using both Assignment Group and Assigned To as filters for reports in PA Dashboard. The specification I am aiming to achieve are as follows: Assignment Group: one of my groups (set up a script used in Inte...
I want to create a report on the report table but there doesn't seem to be a report table that I can select from to do so. Is there a way to create a report on the reports table or is this not possible/not practical.
On a list in ServiceNow you can choose to export the list as a PDF with Details and it will show all the individual tickets on the Report. I have looked, but am unable to find how to export to PDF with details from within reporting.Does anyone know h...
This may be an odd request, but I've been tasked with making it happen, if it's possible. Currently, one of our departments is using a trend chart showing number of tickets opened per week. It looks like this:I can find one that looks like this:But w...
Hi Team, We have a requirement, we have to create report on change table, where we would like to see reports on change implemented between "Monday to Friday" and "Friday to Monday" so that client can ensure how many changes has been implemented d...
Hello, I try to create a Dynamic Content Block to show dynamically the selected field from a Interactive filter. I 've been using Jelly to show the field. I need obtain the sys_id selected from intercactive filter. <j:jelly trim="false" xmlns:j="jell...
On one of the forms, custom field has been created with: Type: List Reference: Company Idea is to have multiple Companies assigned for one record. Now reporting requirement on dashboard is to have ability to select Company and see visuals with ...
I have two Indicator Sources that I am using that I believe to be OOTB, they are as follows: and What exactly is stop time? And why would OLA use this metric, and not SLA?
