The content you are looking for has been archived. View related content below.
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...
When creating an extra approval for a RITM outside the flow execution, regardless of the stage or state the RITM is in, it gets stuck at the 'Not Yet Requested' state and is not sent to the approver. I checked the 'state' field in the Approval table ...
Hi everyone! After upgrading to Australia release, I encountered a strange issue that was not in Yokohama regarding dot-walk technique on reports. For a data visualization, taking a simple list type for example, with data source using the Incident ta...
On-premise SAP systems (ECC and S/4HANA) support two connection protocols in ZCC for ERP: RFC, for BAPIs & table reads and OData v2 over HTTP. This article covers RFC. When you need BAPI and a MID Server Neither protocol is a default, and many syst...
We upgraded to Australia and are exploring the new Instrumentation feature in Usage insights. Does anyome know or if it is possible to allow the creation of more than 20 tagged events?
Hello, We have created custom CMDB integration with a tool (Example: ABC Tool) and have used IH-ETL for field mapping. Now, we have a new requirement to map the tags associated with the device in source tool to the respective CI in ServiceNow CMDB.Ta...
Hi Team, I wanted to know how what is the best approach to store Enterprise level Platform Services in cmdbPower Platform ServiceCopilot ServicesGithub ServicesThese are enterprise platforms, not individual environments or repos.
I have installed the plugin for now assist for HRSD in client instance and also activated the case summarization skill. It is generating the summary when i clicked on summarize button but when i clicked on "elaborate" or any quick actions it throwing...
Curious how others are approaching this.Most discussions focus on Discovery, IRE, transform maps, and reconciliation after data enters the CMDB.I'm interested in what happens before that.Are teams validating things like:duplicate identifiersconflicti...
Could anyone help me or just give me an idea how to do CMDB or CI dependency analysis? or what is the expected output? any idea is appreciated. thank you.
HI, I came across an issue where the "Operating System" field is empty for many Servers. This field is populated via "SGC-AWS-EC2" data source. "SGC-AWS-EC2" makes use of the "Guest OS" Field ( this is present on the OS image record- cmdb_ci_os_templ...
In the ServiceNow widget, in "show widget customization," the green colour box is for OOB, and the blue is for "custom". What do the other colour boxes denote?
Our M365 tenant is used by multiple organizations. For this reason, I only want to import devices based on the first three letters for the device name to exclude devices from other organizations in the tenant. Is this possible? If so, how can this...
Hi Everyone,I would like to understand the benefits of Platform Analytics / Data Visualization compared to traditional Reports in the Australia release.I noticed that when creating a new report, the system redirects to Platform Analytics → Data Visua...
Hello Team,PDI is not getting up, I was on waiting list since last week.Is there any issue with PDI ?Br,Saurabh Bhalkar
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 14m ago | ||
| 26m ago | ||
| 2 hours ago | ||
| yesterday | ||
| yesterday |