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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
So I was trying to build a scheduled flow. The requirement is that I need to send comment reminder email to the requested user when the incident state is awaiting customer after 5 and 20 business days. I am like half way through the flow but I am stu...
Hello community! I'm creating an external application to automate some particular things but, for this purpose, I want to consume open requests for a particular catalog item through an API connexion. I'm trying to find info and I'm not able to do it...
I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...
Hi all,I was wondering if anyone would be willing to share a dashboard you use in FSM for a facilities manager and/or triage center—something that shows metrics like open tickets by trade, etc.Thank you in advance for any examples or screenshots you’...
In Left Navigator, If I type "csdm_app_services.LIST" I can see List view of this table, but however, when I right click and select "Configure ->Table" then it is opening the other table.. that is "cmdb_ci_service_auto" table.Provided in the below s...
How do I configure the Tanium Service Graph Connector? Version: 1.6 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.212:5000/mediawiki Tanium Configuration: Tanium Cloud Based Instance (as oppose to Tanium on-premises instan...
how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...
I'm looking to create a visualization that shows DPR Releases which do not have a related Change Request record. I see you can find releases on the change request table but I can see how to relate changes on the release table. Has anyone created so...
we have a before business rule with update as true then the job condition was job state changes from pending coe state and script level here we have curent.assigned_to!='' and current.assignment_group=sc_group then we have gs.adderrormessage('the job...
Hi ITOM community, I am working on our software table, and I discovered that all our software CIs have the same created and update date which leads to lots of CIs. Our identifier is set to Key which is OOB. I will appreciate any ideas on how to tac...
After upgrading to Australia, Core UI reports and dashboards are no longer visible in the Platform Analytics library. Based on the release notes and ServiceNow communications about Platform Analytics changes, my understanding was that both Core and N...
hey All,I have started learning about Workflow and wanted to know that how its data is being stored in ServiceNow.How they are connected and how to configure, and also its comparison with flow designer.
I'm facing an issue with SCCM integration and CMDB identification.We observed that some SCCM-discovered servers were not being created as Computer/Windows Server CIs. After investigation, we found existing entries in the sys_object_source table where...
My instace (pdi) went to offline with http 500 error and its been 4 days i dint get back my instance now how many days it takes for my instance to get back
Anyone know if Platform Analytics and Performance Analytics are the same thing? In going through training, you were doing work in under these navigation items. In our instance I am see there is no Platform Analytics Administration navigation menu. T...
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