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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Can we allow external user (snc_external) to see analytics hub?I have added performance analytics widget on the portal to show report to external user which they can see but i also want to allow the download option for them. When they click report, i...
Description:Hello everyone,I am working on the ServiceNow Platform Implementation (SNPI) course in ServiceNow University.I completed the "SNPI - Explore Now Create" exercise by following all the instructions:Downloaded the Success Pack XML.Imported t...
Hi all, I am trying to create a report, where I only need the incidents where the assigned to agent has not updated anything. So if an end users replies to an incident but the agent assigned to the ticket has not updated anything for the 2 or 3 days....
Hello community,We are defining an AI inventory and governance model in ServiceNow, but we do not have AI Control Tower (AICT) licensed or installed in our environment.After reviewing the CSDM 5 guidance and the AI Inventory data model article, we un...
Hi,I have integrated Servcienow with ManageEngine Endpoint Central SOAP integration. Manage engine POST CI information to ServiceNow and it look find.My issue is with Model ID, Obviously a common issue like any other CMDB integrations.Manage engine c...
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
where is it i am trying to find out but not shoswing i am preparing for the cis exam
We have a requirement to process the SOAP inbound request and response must be in the specific format as below, we are able to generate the XML document but whatever we are generating that is the part of SOAP Body tag. but instead of SOAP Body we nee...
Hi All,I'm looking into remediating several health issues with our CMDB.One significant issue is the number of Orphan Records on the estate, currently circa 50k+Will using remediation rules therefore generate 50k tasks, one per CI, or just one task?I...
Hi, We want to add a validation on Intune Staging table, that if CI records already has "Assigned To" updated, Staging table value should not override it. If Assigned To on CI records is empty then only allow staging table to update "Assigned To" fi...
I shared a dashboard and a visualization to a specific user, but the user get following ACL error when viewing the dashboard "You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please contact y...
Hi All, I am looking for the discussion for practical use cases for Service Mapping implementation.
Quick question:What is the OOB way for me as a Business Application owner to see how my Business Application(s) are performing. For example: When we create an incident and add Service Offering to the incident.The Service Offering is related to a Serv...
ServiceNow integrations have changed considerably over the last several years. The traditional conversation focused on REST versus SOAP, whether a MID Server was required, and how records should be transformed into a target table. Those questions sti...
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