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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Sharepoint Spoke in Flow Designer 404

Hi, Been stumped on this configuration but still wasn't able to fix this so reaching out for help. Basically, all I am trying is to connect my flow to fetch files from MS Sharepoint, process it via Doc Intelligence and move it to another folder in th...

  • Question

Reporting on Multi-Row Variable Sets

Hello, I have a user need to report on the amount of manhours worked this current year. They have a request built where they manually add hours in a Multi Row Variable set. We are unable to figure out how to get the total value of the hours worked. W...

  • Question

Resolved! I want the NEW button to visible in COMPLIANCE on CI Class Manager

My PDI does not display the "NEW" button in my COMPLIANCE under Class Manager. I am only able to create a new certification filter, certification template and audit in the COMPLIANCE module. I want the NEW button to be visible so that I can create ce...

  • Question

CI mapping in SRs.

I have a catalog variable named configuration_item (Reference to cmdb_ci). Users select a CI while raising a Service Request. I need the selected CI to automatically populate the Configuration Item (cmdb_ci) field on the generated Requested Item (sc_...

  • Question

Turning off Nutanix VM discovery, don't want server CIs to be retired

Hi, we are looking at turning off discovery of Nutanix virtual machine instances, but wanted to make sure if the virtual machine instance records are retired the server CI records remain operational. I noticed if I retire a vm instance it automatical...

  • Question

Resolved! Data Visualization list does not offer a possibility to sort/filter

Dear all, we tried to find this option, even checked the release notes for Zurich, but sadly not found.Such filtering/sorting option is available everywhere, but not in Data Visualization.Is there a chance this would be added?Thank you.

  • Question

Defining CI Ownership

Good day all, I've had a good browse and while there are some good articles/posts on CI ownership, I can't find anything to help on the scale of the company I work at. I'm part of the CMDB team in a large global organisation. We currently have just o...

  • Question

Workflow Data Fabric Suite Certification Sprint (Q3 '26) for partners - recordings available

Workflow Data Fabric Suite Cert Sprint (Q3 '26) This program guides partners to attaining WDF (Workflow Data Fabric) Suite Certification and enhancing their expertise in WDF through a structured learning path and product-specific sessions led by ou...

  • blog
  • Automation center
  • External Content Connectors
  • Integration hub embedded into flow designer
  • Stream Connect for Apache Kafka
  • Workflow Data Fabric
  • Zero Copy Connectors
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