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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Hi all,Year-on year or month-on-month reporting is quite common within ITSM. I believe this type of reporting was previously possible in Performance Analytics using the "previous period chart" and "previous period settings" options within a widget. N...
Hi All,When i export the data from the below dashboard in the finance request report in to the excel format the actual elapsed time shows the data in milliseconds .Here i want the data to be in same format as shown in report when downloaded tooHow sh...
Hi All,I have a query Regarding RITM Due date or Expected Date or Delivery date, When I raise any RITM system set due date as current date + 7 days, I want to change this configuration, But no where found where that is configured.Business rule : ...
We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...
Can you set up your SGC's in both Prod and Test at the same time? We are having a situation where removed applications are still showing as installed in SAM Pro using our WSO-SGC. We restricted all application status values to only 2. Installed, but...
Hello!I need help setting up Maintenance Schedules on CIs. I've created eight schedules on cmn_schedule_maintenance. One is set to apply on IP Switch (cmdb_ci_ip_switch) This issue is, on the IP Switches table, no Maintenance schedule is attached to...
One of my network agents approached me the other day asking if there was a way to attach network blueprints to a location so the other network agents could see the network schematic when troubleshooting. They already keep their blueprints on a Share...
Hi folks, I am new to reporting and dashboards. I have copied existing reports and modified them to meet the new requirements. I am attempting to add them to a new dashboard, but they are not showing up when I search. The ones I copied are showing bu...
Hi Looking for some guidance on a workaround for an issue I have with a report which is designed to flag users with more than one subscription for the various Visio Online plans available to us.Report is returning data from the sys_users table based ...
Hi folks, I am looking to represent our Cisco ASAv firewalls in a CI class. Currently they are pulled via our Azure Service Graph integration and get created in the Azure Virtual Machine Instance CI class. However I would prefer to see a firewall C...
I am adding a Filter Group element to one of our Platform Analytics dashboards. This same filter group needs to be reused across multiple dashboards; however, unlike a standard Filter element, I do not see the Save to Library option for this element....
When i attempt to update a RITM manually. I get the following error message.There is an existing flow that will set the state of the RITM to closed complete or Closed incomplete based on 2 approvals. There is no update record action to set the ass...
Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updated after completing the attestation task.
i have followed the instructions and read the other solutions restarted the instance and restarted the course no success.Validation fails to see this dashboardTask Instructions:As a Platform User, you want to create a dashboard where you can quickly ...
Hi ServiceNow Community,I am looking for guidance on the recommended CSDM model for vendor-specific commitment-based SLAs for incidents.We have multiple vendors supporting different business applications and infrastructure CIs. The same vendor may su...
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