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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Lower performance from réferenced catalog variable

We have a catalog variable type reference and we wrote Ref qualifier: javascript:new SNCFWorkstationQualifier().getQualifier(current.variables.beneficiaireVAR); , Our Script include is : getQualifier: function(beneficiaryId) { if (g...

  • Question

Dashboard Platform Analytics - Variable as a group by

 How can I group variables from an sc_req_item in a Platform Analytics dashboard? The original documentation says it's possible, but the variables never load. I had a similar problem when trying to fetch variables in a list-type visualization; you ju...

  • Question

Platform Analytics Killing Platform Performance

After migrating dashboards and reports to Next Experience / Platform Analytics in Australia, exporting a data visualization completely kills that user's session. Everything loads insanely slow. I know that investigating platform performance issues is...

  • Question

InTune Service Graph Connector for Handheld Computing Devices

I've made the connection to InTune using the service graph connector to import my handheld computing devices.  Once the devices are imported, the transform updates the device names to the mac address + the model number.  It's actually taking the devi...

  • Question

Filter Configuration in Platform Analytics

I’m trying to set up specific values for a filter in Platform Analytics, after converting a dashboard.For the filter source, I selected the relevant table and then the value I want to filter on are Topics.There are over 1800 values that fit this crit...

  • Question

Dashboard not listed

How can I make/add my dashboard as Default under 'Service Dashboard'?orHow can have my dashboard listed under 'Dashboard'?  Only 3 is listed but there are more. 

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Enhancing CMDB Knowledge

Hello,I am new to CMDB and have taken courses for the CMDB-DF but have learned that I am still extreemly lacking in knowledge of debugging, pattern designer etc that would help me provide my enterprise more value. I'd assume I can learn more of this ...

  • Question

Populate the fields for Owner and Cost Center

Hi,I want to know the right approach to do this keeping serviceNow best practice in mind.On cmdb_ci_cloud_service_account, we need to populate the fields for Owner and Cost Center from the corresponding Tags with the same names in cmdb_key_value

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