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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
how to attach some PDF records in email notifications to senior management in risk management in ServiceNow?
under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2… instead of real field names. How to get the attribute names ?
CMDB is Like the Human Body – But Governance is Its LifestyleWhy the true value of ServiceNow isn’t built by implementing more modules, but by continuously investing in the health of the foundation. Recently, I came across an excellent infographic fr...
What could be reason that I'm unable to edit Workflow studio -> playbooks? Its showing readonly???
when i select 'Create New Visualization', the visualization type is set as 'Single Score' by default and i get the message "Unable to display content"(as shown in screenshot). This message disappears only when either the data source or visualization ...
Hi Team, Infrastructure Required is yes, then new task should create , the infrastructure is updated in the sc task variables only.we are using the flow desiner
Hi, I am new to CMDB and would appreciate some guidance. In the CMDB Health Dashboard, if we naigafte to cmdb health dashboard > class view > if we change to managed classes and health group I can see the Completeness score (currently showing 26%).My...
My organization is working on ensuring we are tracking Computer Disks (hard drives) within ServiceNow when we have ran into a question that I cannot seem to find a clear answer on in regards to the SCCM Service Graph Connector. If a USB/Removable/Por...
I am getting issue with BreakdownPlease help me in thishttps://www.servicenow.com/docs/r/J7UfGStUvhlVOcoqiM3zlQ/u2pfxVf7jZ89~LgxqhVEyg
While advanced CMDB capabilities like Service Mapping, CSDM alignment, and Now Assist are key milestones, I want to address a more fundamental question: How do we manage known assets that fail onboarding (due to credential issues, missing data, etc.)...
Hi Everyone,I have a requirement to add an Interactive Filter on a dashboard for the External ID field.The requirement is to provide users with only two filter options:Empty – Displays only Incident records where External ID is empty.Not Empty – Disp...
Indicator Source Warning: "Changes to the configuration of this object will impact linked indicators" - How to safely update? It will be happen after Australia version upgraded. I'm working with a Platform Analytics Indicator Source named "Overdue En...
We have the following acceptance criteria as part of a requirement:login as a MIM ManagerWhen Mim manager complete a PIR ReportThen it is automatically saved to the locationQuery: Please confirm whether it is technically feasible to automatically sa...
When i open a record from a 'list' visualization (next experience dashboard), i don't see the up/down arrow to navigate to the next/previous record on the list. Record opened from a list on a Core UI dashboard Record opened from a list on Next Experi...
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