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Resolved! Create Custom Publisher Pack

Is there a way to create custom publisher packs for SAM pro? If so, how is this done? I have researched and could not find any answers on this.   Any help is appreciated, thanks!

Resolved! How can I manually add a new type of computer peripheral?

Hello, Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. ...

Cindy_Pls by Tera Contributor
  • 2803 Views
  • 6 replies
  • 1 helpfuls

How to change Software 'Product Type' Field

I'm noticing that some discovered software titles show as "licensable" in the 'Product Type' field of the software record even when the Software is not technically licensable (Google Earth for example). This field is grayed out and thus far I have be...

Brettz by Giga Contributor
  • 2269 Views
  • 6 replies
  • 2 helpfuls

Effort and risk: SAM Pro vs SAM Plugin

Hi Community, I work for an organisation managing about 5000 endpoints and considering a SAM solution. We'd initially look to manage Microsoft and VMWare software. Most MS office products are O365. I'm very interested to get a sense of  a) The implem...

benh_o by Kilo Expert
  • 8002 Views
  • 5 replies
  • 7 helpfuls

Resolved! How to query for related list for location

I would like to display list of assets associated to specific location (eg room).  I tried updating the related list view for cmn_location, but I dont see how you "join" other tables (eg other custom asset tables) that have location for the room defi...

nowguru by Tera Contributor
  • 2160 Views
  • 4 replies
  • 0 helpfuls

Automatic Software Model Creation

Hi Community, We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed ...

Resolved! HOW TO START THE HAM IMPLEMENTATION FROM SCRATCH

Hello Team, we have one client they want to implement  the Hardware asset management process in there organisation for that i need to prepair one ppt on it from scratch for that i need your help. as i am new for service now so i am not aware that muc...

Asset role

Hi, I have a question regarding asset role in SN San Diego. In docs there is an information that this role allows: manage hardware and software assets. Is manage means: create, read, update and delete?Or is there, for assets, any specific role that a...

Miszel by Giga Contributor
  • 4894 Views
  • 5 replies
  • 3 helpfuls

What all assets are to be tracked by Asset Manager ?

Hi Team,  My manager wants me to add all the assets in the ServiceNow and i am doing so. My question is what assets will tracked by asset Manager and what classes should be included in ServiceNow. I have included Computer Class ( laptops/Desktop) Ser...

Deepak26 by Tera Contributor
  • 1696 Views
  • 3 replies
  • 0 helpfuls
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