ServiceNow Implementation Methodology Stage
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
Forum Posts
Resolved! Has anyone done the analysis of 'Snow software' vs 'ServiceNow Discovery + SAM PRO'?
Hello, One of our customer wants to use 'Snow software' to discover their Infra and Software details. They told that using Snow software tool, they can maintain both Hardware and Software information. But we want to pitch in 'Discovery and SAM PRO' s...
Why do we need to create allocations to remediate a compliance position?
After finishing the SAM Implementer certification and 15 years in the industry, I can't seem to grasp a fundamental compliance concept in SAMPro: Why can't the entitlements automatically cover the used rights (consumption) without needing to allocate...
Resolved! I have tried to activate the software asset management professional in PDI
I requested that the "Activate all Software Asset Management Professional plugins" plugin be activated on my development instance. Unfortunately, The plugin was not activated. I received an email notification to report this issue to the ServiceNow De...
Resolved! How to see Hardware Disposal Task in Related List from Computer CI (or HW Asset) form?
I am testing in San Diego, looking at the Hardware Disposal workflow. I can successfully generate a HW Disposal Request and work through the related HW Disposal Tasks, selecting Planned Assets, verifying, etc. From the Hardware Disposal Request I can...
CI creation by Discovery vs CI creation by HAM
Hi community. Can somebody advise on the following use case: We are using HAM and also CI Discovery, in this case SCCM-SG. Normally Assets are created in the procurement process. As soon as these assets are created also corresponding CI records are c...
Resolved! Can I create a custom license metric to count the installs a software had into a same device?
Can I create a custom license metric to count the installs a software had into a same device? Scenario. I found 5 installations of "acme_app" into "host101" computer & I found 2 installations of "acme_app" into "host201" computer. So, I hope to find ...
How to use downgrade rights from entitlements?
Hello! I am trying to apply downgrade rights to one of our software. We have rights to the latest version but we have many installations for an earlier version. As per the docs and the SAM fundamentals course, I added the Software Models for both ver...
Resolved! Use Cases on HAM?
Hi All, Can anyone provide me a use case on HAM.
How to fix asset to CI associations ?
Update, the below issue was figured out to simply be a wrong SYSID was used in the xml, which was for a nonexistent record. I would welcome advisement though around if you are using a different method for fixing Asset to CI associations than this m...
Chassis can be a CI?
Hi, Can Chassis be a CI? Our Asset Management team wants to track the Chassis as well But I would like to understand if Chassis can be part of any IPC process? Will there be any impact from Chassis for business Delivery. Correct me, Chassis informati...
Load user allocation data to entitlement
Hi all, I need to load allocations for an entitlement. I found the article below from a couple of years ago but was hoping for another way. https://community.servicenow.com/community?id=community_question&sys_id=a93d5c0adbac8010feb1a851ca96190e&feed...
Can we discover the web applications using SAM in Servicenow.
We can discover the installed software on systems/devices using SAM . Here my doubt is , can we discover the web based applications (access through links) using same set up or any other ways for this?
Servicenow Discovery Integration with BMC CMDB
Hello Everyone, We have a use case of ServiceNow Discovery integration with BMC CMDB for sending all the discovered data. Is it possible? Regards, SK
I need a relationship between cmdb_sam_sw_install (Software installations) and sam_sw_product_lifecycle(software Product lifecycle) table to build Data base view)
I need a relationship between cmdb_sam_sw_install (Software installations) and sam_sw_product_lifecycle(software Product lifecycle) table to build Data base view)