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Resolved! How to give write access to a single field?

Hi there, I am working on giving a group of users edit access to the Invoice Number field in the asset table. Here is what I have done so far. - I created a role called - asset_inv_nbr_update- I added the group of users to the role- I created a Write...

JLeong by Mega Sage
  • 7359 Views
  • 9 replies
  • 17 helpfuls

How to link Asset and CI records.

I'm learning about Hardware Asset Management (HAM)At HAM, I learned that the relationship between Asset and CI is very important.However, I don't know how to link Asset and CI records.What I want to hear in the community is how to associate Asset rec...

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sugi1 by Tera Contributor
  • 5322 Views
  • 3 replies
  • 3 helpfuls

Consumable records update in Asset Management

Hi, By default, ServiceNow Asset management module does not allow a consumable record to be updated either in stockroom or after it is consumed.  We would like to know recommendations whether this should be changed or not and if yes, what are the pos...

Mukesh G by Tera Contributor
  • 1061 Views
  • 3 replies
  • 0 helpfuls

Differences between alm_asset and alm_hardware

When I query the alm_hardware table for State/Substate, I do not see the same asset Substates that I do when I make the same query in alm_asset.  Can someone tell me why I do not see the same data? Below are Substates from alm_asset. Below are Subst...

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pjhmc2348 by Kilo Guru
  • 2577 Views
  • 1 replies
  • 1 helpfuls

ServiceNow and ADDM Discovery to CMDB

Hi there, We are migrating the CMDB from BMC ITSM to ServiceNow.  The ServiceNow Discovery has not been purchased and therefore, ServiceNow discovery is not a tool that can be used to sync with the ServiceNow CMDB. We currently have Application Disco...

RC14 by Tera Contributor
  • 1565 Views
  • 5 replies
  • 0 helpfuls

How are Software Discovery Models created?

Hi, OOB Software Discovery Models gets created automatically based on the data being discovered and stored in Software Installations Table. But for us Software Discovery Models for some Product are not getting created even if the data is present in S...

snow_04 by Giga Contributor
  • 1177 Views
  • 5 replies
  • 2 helpfuls

Resolved! Hardware Asset Management Exam Blueprint

Does Someone have any idea for the blueprint of the exam :"Certified Implementation Specialist - Hardware Asset Management" which is right now in Beta Version.  

Ayush Jain2 by Kilo Contributor
  • 2990 Views
  • 13 replies
  • 3 helpfuls

License position report

What is the use of license position report? Why the list of publisher in the license workbench and license position report do not match? i mean why there are extra publisher in the license position report and why they are missing in license workbench...

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Ariman by Kilo Contributor
  • 1491 Views
  • 2 replies
  • 1 helpfuls

Resolved! CI name

Using Discovery to populate CMDB and it puts DNS name in CIs name field but it's not always accurate so how do I make discovery to insert FQDN instead?

AK15 by Giga Contributor
  • 2770 Views
  • 12 replies
  • 7 helpfuls

Resolved! PPN in SAM

Hello, What is an PPN? Who maintains this lookup table? if Software is not found in PPN while creating entitlement, how can we add entitlement of that software? How this ppn library gets updated and who updates it? Thanks in advance!!      

Ariman by Kilo Contributor
  • 5601 Views
  • 11 replies
  • 8 helpfuls

SAMP - Subscription licenses and maintenance renewals

What's the best way / practice to track licensing and maintenance of subscription software   We have subscription based licenses that renew on a yearly basis.  We are creating a PO for the initial purchase, and beyond that are unsure which contract t...

webdev123 by Kilo Contributor
  • 3132 Views
  • 5 replies
  • 5 helpfuls

Has anyone compared SAM Foundations with SAM PRO?

Is anyone in the ITAM community aware of documentation comparing SAM Foundations with SAMPro? I am specifically looking for comparing Reconciliation in Foundations vs SAMPro. Thanks

Phil30 by Kilo Contributor
  • 2591 Views
  • 6 replies
  • 1 helpfuls
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