I encountered a problem dealing with the license for Adobe Sign. SaaS integration is bringing user subscriptions, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transaction...
My organization is in the process of trying to get our existing hardware models to be in line with the hardware models we get from SCCM, and I as I have been reviewing through the hardware models we get from SCCM, I've noticed that certain hardware m...
Greetings, Our client has requested a capability that I cannot seem to wrap my head around. We are developing a system that links Requests, purchase orders, transfer orders and assets to a parent project. The relationship for projects to all the li...
Hi, Looking for test case/test scenarios for SAM Pro. Please share if you have it. Thanks!!
In regards to specific Hardware Asset Management functions in ServiceNow, how do I differentiate if specific things are doable in the classic vs the Pro plugin? Other than noticing the hamp table name in the link...? Say I want to create a hardwar...
Hello, Say I want to create a new computer asset in the ALM_Asset table and create another computer asset directly in the ALM_Hardware table. What's the fundamental difference between these 2 tables? A computer asset created in the ALM_Asset table d...
As per the docs here, ServiceNow is giving an option of creating a PO once a user places an order for a Hardware/Software. Question is, does this design/flow make sense in real world? If a user places an order for Hardware/software, the user would wa...
There is a field in the Software Model table labeled Software Category. The Product documentation's description is "a category name for grouping software with similar characteristics." I am trying to understand the purpose of this field. I know its ...
Hi, I created 1 custom table, in that I have created 3 fields- 1. Asset tag 2. serial no. 3. File attachment, for testing purpose I have created 2 records, I want to copy that attachment(with respect to same asset tag record on asset table) and attac...
Kindly confirm if software model lifecycle and software product lifecycle are different? If yes, what is the difference?
Is it possible to add additional software model lifecycle phases ? If yes, what are these known as ? Kindly confirm
We have a requirement to auto approve a contract approval if the approver is a specific person. I added an if activity to check for the user, if not it goes to the default approval user activity, if yes then it goes to an auto approval activity. To...
Hi, I am trying to find some good documentation about the workflow mentioned, but can't find clear documentation about all the steps that have to be taken (and then I am talking about the tasks, request items that you have to follow to loop through t...
In the past, the harvesting of the software license key has been a sore point when performing software reclamation. The key is vital to the reuse of the software and many organization did not capture this artifact when they were handling software pu...
Hi all, We were tracking about 250 software models with entitlements in SAM then upgraded to SAMP and have been struggling to get it to work as designed. I understand that ideally you would create entitlements via PPN, but we are having issues unders...
