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Resolved! PLUGINS for Asset management

Hello all. whats the difference between "com.snc.asset_management" , "com.snc.sams" and "com.snc.samp" and are they dependent or independent of each other. Version is kingston Thanks Mike

mike2agk by • Tera Contributor
  • 7439 Views
  • 7 replies
  • 6 helpfuls

How do you identify hardware assets under legal hold?

How do you identify hardware assets under legal hold? This would enable an asset manager member to ‘mark’ an asset in the hardware table when it’s reported to us that  Security, or Law Enforcement, or a Legal Team has ‘confiscated’ the device. We wou...

CMDB and SAM

I'm new to CMDB and SAM and have been tasked with leading projects for both.  Does CMDB need to be implemented before SAM, SAM before CMDB or can they be done in parallel? I haven't been able to locate documentation clarifying this and wanted to unde...

Doug Rice by • Kilo Contributor
  • 4493 Views
  • 3 replies
  • 9 helpfuls

How to extend and create new table in CMDB

Hi All, I need help regarding   Name(Exists)Extend Table(Need add CI)New Table LabelNew Table NameZOOM cmdb_ciCalling cmdb_ci_calling Need to do above ,How i can achieve, please help into that .

Rajababu by • Giga Guru
  • 5284 Views
  • 10 replies
  • 8 helpfuls

Integrating SAM Pro with Ivanti Endpoint Manager

Hi, I am looking for any pointers/ documentation around integrating SAM Pro with Ivanti Endpoint Manager. Purpose is to populate software install and usage information of EUC devices into Service Now to track software license compliance. Is this inte...

MP13 by • Tera Contributor
  • 2700 Views
  • 2 replies
  • 3 helpfuls

Resolved! Updating STATE & SUB STATE for BULK Assets

Hello All, I have about 900 devices that I need to change their STATE & SUB STATE. How can I do this in BULK? I need to change whatever the current states are to MISSING and LOST. Please advise and thank you! Miza

Miza Oliva by • Kilo Contributor
  • 2256 Views
  • 3 replies
  • 1 helpfuls

VMware Workspace One Integration

Hi, Is there anyone who have an experience of Workspace One integration? I am using Workspace One to manage inventory of smart phone and would like to integrate with ServiceNow to load the inventory into CMDB. Please share with me the steps of integr...

Kohei4 by • Giga Expert
  • 3801 Views
  • 3 replies
  • 1 helpfuls

Custom software model/ publisher for SAM

Hi, I'm adding/creating custom software model/publisher for configuring SAM. Even after running reconciliation I'm not able to find the new added publisher in License workbench. It's not reflecting. What should I do to get the publisher reflected in ...

Shruti08 by • Tera Expert
  • 1800 Views
  • 2 replies
  • 1 helpfuls

Resolved! Software installation Table Updates

Hello, I am wondering how the software installation table is updated after the records are brought in from discovery..(cmdb_sam_sw_install) It appears if I delete a CI, then the software installations tied to that record are also deleted. So there is...

loberle by • Tera Expert
  • 1716 Views
  • 2 replies
  • 1 helpfuls
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