Hi Folks, Hope we all are doing well. After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that...
Hi All. In the reconciliation results table (samp_reconciliation_result) the status is displayed as partially completed. What does partially completed signify? I want to gain more insight on this (partially completed )status. Thanks for taking time ...
I am working with some of our IBM Mainframe products which all have the same calculation needed based on raw data entry. I successfully created the code in a custom license metric to do the calculation for one test product. What I want to know is,...
Hi, Does anybody know anything about the new Software Asset Management property in Zurich called 'Automatically create software model results for unlicensed products during software asset reconciliation(com.snc.samp.unlicensed_smr_creation)'?It is se...
Hello, How frequently does the job SAM - Data Collection run on your instance? The description says that this PA job is executed after the SAM reconciliation process completes. So the pa job is tied to the Software Reconciliation process; how ofte...
Hi there, a colleague asked me to have a look at a software product that they are having difficulty with. The software is licenced on a Per User basis but it is counting every unique user regardless of the status of the asset it is installed on. My ...
My direct integration credentials validate fine, however the job SAM - Collect Office 365 Usage is consistently failing. where can I get more details, the error message has nothing other than it failed.
Hi all, I am looking for some assistance here or best practice for running Reconciliation in a 'global' manner. Our initial SAM implementation was fairly simple. One Company, in one Country. Now that we have the initial implementation out of the wa...
Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...
I have heard that the SAMP integrator for Salesforce requires a Salesforce Licence. Is this correct? Thanks
Hi everyone,We are on Washington right now. We’re currently on the Washington release of ServiceNow, and I’m looking to integrate Microsoft Copilot Usage into SAM Pro. Specifically, I’d like to:Track and manage usage in SAM Pro.Set up Reclaim Rules f...
No matching reference value found for Suite child. Please use an existing reference value.No matching reference value found for Domain. Please use an existing reference value.No matching reference value found for Suite parent. Please use an existing ...
Hi All, Does anyone worked on custom saas integration?Any idea on integrating docker hub and jira service desk RegardsVengadesh
No matching reference value found for Domain. Please use an existing reference value.No matching reference value found for Suite child. Please use an existing reference value.No matching reference value found for Suite parent. Please use an existing ...
Hi Experts, I would like to understand how does OOTB reclamation workflow in SAM works. When I set the reclamation rule, its generating removal candidates, But the problem is when I close complete the task (Removal candidate) and reclaimed asset allo...