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Resolved! Microsoft Dynamics 365 Integration Global Admin Role

Hey Team! I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration ...

Brandon45 by Tera Contributor
  • 1562 Views
  • 9 replies
  • 3 helpfuls

Best practice for Microsoft reclamation rule ?

Is there any rules  or best practice to create reclamation rules for Microsoft products ? I tried creating a rule with all the Microsoft products but reclamation candidates were not being created , but when I tried adding one product of Microsoft , i...

Resolved! Beyond Compare recognition

Hi there, I was wondering how you guys deal with products like the Beyond Compare product?  As far as I understand the software for both the Standard and Professional version is identical but the functionality is unlocked by the licence key issued. I...

andynewey by Tera Expert
  • 437 Views
  • 2 replies
  • 1 helpfuls

"SAP License Metric" mandatory?

SAM Pro - I am creating software models. At the start, on Software Asset Workspace, I just enter Publisher and Product and click save. Why am I prompted to fill in License Metrics mandatorily when creating models for some products? This does not happ...

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iamkurt by Tera Contributor
  • 455 Views
  • 4 replies
  • 0 helpfuls

Resolved! Linking expired and renewed contracts

Can I link an expired contract to a new one? What is ServiceNow's best practice with contract renewals - is it best to delete OR overwrite the expired ones? Thanks,Angeli

angediaz by Tera Contributor
  • 840 Views
  • 2 replies
  • 1 helpfuls

How to add "users to azure groups" in flow designer

Hi,  I am new to integration and need assistance with adding a user to Azure groups through service catalogs using Flow Designer. The user is specified as the “requested for” person in the variable. To achieve this, we need to retrieve the “User ID” ...

Custom Fields

Is there any document that shows how many custom fields you can add?

Koji Yanase by Tera Contributor
  • 538 Views
  • 5 replies
  • 0 helpfuls

Creating a complex report

I want to create a report with the columns below. Columns are separated by || Application Name || Application Criticality || Application Core || Capabilities || Owner Name || Unit Name || Software Name || Product Name || Cloud/On-Prem First 2 columns...

iamkurt by Tera Contributor
  • 384 Views
  • 2 replies
  • 1 helpfuls

SCCM Unable to find serial number

Hello Team, I'm unable to find serial number that is in not appearing in CMDB. It is registered in SCCM and in AD. How can we find the issue? why it is not getting discovered?

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