PrerequisitesBefore beginning the setup for CSD 2.0, ensure the following plugins are installed:CSD 2.0 PluginMicrosoft Intune SpokeJamf SpokeAdditionally, verify that your selected providers (e.g., Intune, Jamf) are properly integrated and enabled.M...
there is a requirement of creating a report which tells about the savings made in Old vs renewed contracts. the report should have the clear showcase of the savings made when we renew the older contract.
Hi Team,I am working on SaaS integration of Salesforce with ServiceNow using the SAM Pro module.I would like to understand the end-to-end steps involved, including:Required plugins and prerequisitesExact Flow Designer configurationIntegration Hub spo...
We are just beginning to use SAM Pro. I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...
Hello Guys, Please I need some help here.I am trying to follow the wizard for import new entitlements, but show me erro. I don´t know what is, becasue the SAM pro plugin is active. 1 - ) I am going to new: 2-) Guided step by step walkthrough 3-)...
Hi there, we want to setup the Software Packaging process in ServiceNow and I'm thinking what is the best place to store the information. We have SAM Pro in use and know that what is installed will be collected via the respective source. What we want...
this is the complete request, but no intune spoke , i am trying with servicegraph connector,PDQ/Intune Config, App-Role Matrix, Deployment Scripts, Integration Setup with SNOWRequired Spokes/Plugins:● Spokes: Microsoft Intune Spoke or manage Engine (...
Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...
Hi Community,We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_installLast UsedAssigned ToIs this expected behavior?I’ve heard that SAM Pro may...
Hi all,Has anyone exported the licensed required usage data? This would be extremely helpful information to pass along to other teams. Ex.In license usage, looking at a singular product, I would like to be able to cleanly export a list of the users...
I have an entitlement with some user allocations that will expire in a few days. I’ve received a new entitlement with the same metrics. How can I copy the allocations from the expiring entitlement to the new one?
Hey all, I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product: 1. Does ServiceNow have a 'Network Monitor' product t...
Hi all, I could use some brainstorming over an executive report I need to come up with, and can't quite figure out the detail to pull it. I am needing to answer, What % of our Installs (sccm) do we have entitlements for. From cmdb_sam_sw_install, I c...
Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...
Hi Community,We have several Software Models in SAM Pro where:The publisher data exists in the system,But the publisher is not visible on the Software Model record.Because of this, the publisher still appears under the Reconciliation tile, but the co...
