Windows Server License calculations

Pranita2
Kilo Guru

‎03-14-2024 08:19 AM

Hello all,

 

I have added Entitlements of below Softwares:

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2 Standard

Microsoft Windows Server 2016 Standard

Microsoft Windows Server 2019 Standard

Microsoft Windows Server 2012 Standard

Microsoft Windows Server 2012 R2 Datacenter

Microsoft Windows Server 2019 Datacenter

 

For above added entitlements i am getting 0 value for below models after reconciliation:

2012 Datacenter

2019 Standard

 

Also these installs are not getting covered in any other entitlements which are added as mentioned.

Any idea how does the installs get reconciled and calculated if there are these multiple versions and editions are mentioned.

 

Thanks,

Pranita Bahuguni

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AakashG2703
Mega Guru

‎04-02-2024 02:45 AM

Hi @Pranita2, 

Hope you are doing well.

 

Proposed Solution

As a solution, take a look at the point mentioned below to capture the installations: -

  • Navigate to "Software Installation (cmdb_sam_sw_install)" Table and check for the "Discovery Model", "Software Model", and "Software Model Result" Fileds should not be an empty. If not, you will be able to check the installations are capturing in which software model. Attaching screenshot for the reference.

AakashG2703_0-1712051087082.png

 

 

If you find this information/knowledge/solution helpful, please don't forget to mark my solution and reply as helpful and accepted.

 

Thanks ‌‌:)

Aakash Garg

ServiceNow Developer

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