Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...
Hello! I created a service now record producer item that contains a custom variable. This variable references a widget I created to use google maps autocomplete. I put this record producer in a public facing service portal and made the custom widg...
In RITM, we have stages 'Fulfillment' and 'Awaiting user confirmation' . In Fulfillment stage (state: Working progress) we are creating sc tasks and completing them. once completion of all tasks we are auto changing stage to 'Awaiting user confirmati...
1. I have requirement that when RITM in Fulfilment stage, i have a button called 'cancel RITM' [screenshot 1] , if we click it will closed all tasks to set closed cancelled and RITM stage to Request Cancelled and state to Closed cancelled[screenshot ...
Have you ever found yourself with a catalog item that has so many variables you have to expand your list to view to see them all? Some may argue that if your catalog item has too many variables you probably need to create a few catalog items but the ...
I am sure I'm missing something obvious here but hoping you can help. I have a particular catalog item which I want to add to a custom workspace. I have added a page to the workspace and used the "catalog item" option from the content. On the right, ...
Hi everyone,I’m struggling with image behavior on my Record Producers in the Service Portal and could use some clarity:The "Picture" Field: I’ve uploaded a picture that I want to show as a thumbnail in the Category List. However, it also appears as a...
Hi, we created a General Service Request catalog item, which we are now enhancing by introducing more specific catalog items so that the reliance on the general request is reduced. As part of this improvement, I configured Contextual Search Results ...
I have to start integration with Sailpoint to provision access. We have a table in ServiceNow to store to sync the data from Sailpoint, that data will pull into Service Catalogue, once we submit the request, access should be provision in Sailpoint.
Hi I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, ...
Anyone else experience a full outage at their ASIA Pacific sites last week?
version yokohama patch 10 catalog item variable is a list collector pointed to a custom table.reference qualifier is pulling in the choice options though not ordered alphabetically as desired.autocomplete search will work for some records, notably t...
When trying to submit/create a preapproved change from the preapproved template, I get the following error. Error MessageInvalid attempt to insert non-encrypted data into field: test_plan in table: change_request. We have a number of fields that are ...
Can anyone advise on a question that has me scratching my head - my company has recently started using service catalog and request management. The "users" want to be able to send emails from within catalog tasks. On incident and change forms they wo...
