Service operations workspace
When a chat is transferred to live agent the previous message of the user disappeared.How to check this configuration. Thanks
Forum Posts
Resolved! Workspace question - what is this called so I can figure out how to edit it?
This feels like a dumb question but I need to edit the button list on the left side of the workspace to add/remove options. I have no idea what it is called and would love some assistance on figuring out where I need to go to edit it. Thank you!
Unable to access the Service Operations Workspace through UI builder
Hi, I am working on related to Side panel options in the Service Operations Workspace.I am following the link to access the Service Operations Workspace through UI builder as mentioned in the below https://docs.servicenow.com/bundle/vancouver-it-ser...
Resolved! Export Update Set - Security restricted when invoking processor
Hello !I created a role to Export Update Sets to XML without having the admin role.For this:- I authorized access to the Application Menu and Modules.- I added the necessary ACLs to the role (sys_update_set,sys_update_xml,sys_remote_update_set,...)- ...
How did you implement Service Operation Workspace?
My organization is looking into implementing the Service Operation Workspace for our Service Desk and a few other operation teams. We were wondering what others' implementation experience. Did you develop in-house and deploy or did you bring in a par...
Create Request from the Interaction form, it should copy the fields from Interaction form in SOW.
Use case : When clicking on Create Request from the Interaction form, it should copy the fields from Interaction form into the new Request in service operation workspace.Explanation : I want to copy the fields from the interaction to the New request ...
Can we remove the NEW button on the Related Tab "Problem Tasks" ?
It is possible to remove the "New" button on "Problem Tasks" related list tab in Service Operation Workspace ?I have tried to desactivate the action list link with Problem Tasks without result.
How do you interact with the client using the Service Operations Workspace
Hello, How do you reach out to your client in the workspace?I know you can post public comments or email them on the incident screen. But from the interaction screen can you send public comments? Thanks
Order has been changed for ui actions shown in hr agent workspace after washington upgrade
Hello Everyone, we want to add the UX form actions to the UX form action layout page under All global UI actions related list. We have observed there is a OOB script change in All global UI actions relationship because of which we cannot see few UI a...
Custom Workspace creation
Hello Team, Is there any way to create a custom workspace and provide experience with it? I can create with PDI but I can see this application is not available in my company's instance. is there any alternate way to do it? I can see Agent workspace i...
Donut chart configuration is not working for Incident SLA
Hi Experts, In Service operation workspace overview page we have customized the donut chart. while clicking the part of donut below cards/listview will get updated. But it is not updating for Incident SLA. If any one has faced similar problem kindly ...
Resolved! Service Operations Workspace Widget Removal
A user has requested if it is possible to hide and or remove the widget located on the far right of the "Service Operations Workspace" homepage (attached screenshot shown in red). The widget contains the following sections.UpcomingQuick LinksRecently...
In AWA, can we utilize both Condition mode (Simple & Advance) together.
Service Operations Workspace forum I have a requirement, where I have to configure both condition as well as script in AWA, is there a possible way where in which i can make sure that it is checking the script as well as the condition. Because in ass...
Service Operations Workspace Service Desk Landing Page
Hi guys! The requirement I received is to modify the order of the widgets on the right side of the Service Operations Workspace. The issue is that when I clone the landing page, these "widgets", presumably because they are in a different scope, do ...
Resolved! How to add "Knowledge article selector" into Service operations workspace
We are in Vancoucouver Patch5. We'd like to add "New Knowledge" to "chrome_tab". But we want to go to "Knowledge article selector" first when user select "New Knowledge". It will display article templates, and than user select a template to create ar...
