Custom resolution code on Incident resolve
Hi,When clicking the resolve button, it is coming up with a close code. I would like to replace the code with a custom resolution code. What is the easiest way to achieve this?Many thanks!
Forum Posts
Operator Workspace views and View rules
Hi All, I’ve added a filter on the Operator Workspace dashboard and saved it. It is now available in the Operations Workspace View (noc_user_view) table, under Event Management > Operator Workspace Views.Now, based on the filter, I want to display th...
Set background color on list view
Hello, I want to set background color to the caller field if the caller is vip in list view in service operations workspace.how to do that ? Thanks
Create case from interaction in SOW
Howdy! Looking to have similar functionality in CSM/FSM Workspace replicated in SOW where the agent can create a case via an interaction. I turned on the case type interceptor functionality for creating cases from an interaction in CSM/FSM Workspace ...
NLQ (Natural Language Query) on list field types
Any tips & tricks for NLQ (Natural Language Query) searching of list field types?
How to include activity data in searches
We have tickets where there's information added as either additional comments or work notes like a PO number for example. When you search for example a PO number you get no results how do you factor in comments and work notes into your search config?
Limit the Search in the SOW
Hi All, We are trying to find the solution for limiting the tables you can search in Service Operations Workspace. Is there any setting available ? Thank YouBest Regards,Namrata Jain
Show "Next Actions" tab in Incident
hi,please see my attached screenshot - i would like to add a new tab with "next actions" info. what is the easiest way to accomplish this?many thanks!
Resolved! Announcements not showing
Sorry, noob to UI Builder here. Announcements are showing (announcements-snc.png) for the Service desk landing page SNC. But as soon as I create a variant (announcements-variant.png) I just get black boxes saying "no page collection added yet". How d...
Custom UI Action on Security Incident Response Workspace
I am having with a custom UI Action that was initially created with the label 'Generate IS Incident Report', and then later changed to 'Generate Security Incident Report'. Issue is that the change as reflected in the back end, but for some reason, it...
Use SOW
Hi All, How to know that end user is using new "Service Operations Workspace" and not the legacy version? Thanks.
Service Operations Workspace - Announcements
hi, on the tier 1 landing page editor, announcements are showing (ann1.png). but when i preview or open url path it says No content available. (ann2.png)any ideas please?
Change the field Type on a form from 'Suggestions' to 'Text' type in the Shopping hub Portal
On amazon checkout, when trying to add a dropship address, the form is trying to validate the street address. It does not prevent users from entering a value. So we want the type of the field to be changed to Text.
Clear Field Icon
I have a requirement to add the clear_field_icon (the red x) to reference fields on the workspace.This icon is available in the normal view of the form, but not in the workspace view of the form.How would I add this icon and functionality to the work...
Adding a Platform Analytics dashboard to Service Operations Workspace messes up the widgets
Hi Community, I've migrated one of our performance analytics dashboards to platform analytics and the dashboard looks fine in platform analytics, but when I add this as a page in SOW it seems to re-order the widgets on the dashboard and cannot unders...
