Need to implement worknotes in knowledge article similiar to incident

Recieving "Internal Server Error (500)" when opening Service Operations Workspace.

We have recently upgraded our instances to Vancouver Patch 5 and when opening Service Operations Workspace as an admin or non-administrative user an "Internal Server Error (500)" appears. You can continue to use the workspace however the error contin...

Create Request UI Action button on Interaction form in SOW

Hi All, I'm facing a challenge in SOW workspace in leveraging the code behind the "Create Request" UI action button on interaction form. We have a requirement to open the selected catalog item if Request category is chosen on interaction form. So, I'...

Open embedded Topic page via new tab menu (plus sign) from workspace

Hi,We’re trying to configure the workspace so that clicking on the plus sign opens an embedded topic page. I understand that this involves setting up the chrome_tab UX page property.Does anyone know how to correctly configure the routeInfo and condit...

Roles in Cards for SOW Workspace

Where do I change the roles for each Service Operations cards on the Overview tab? I know that we can edit the cards on the SowIncidentLandingPageUtils ScripInclude, but couldnt find a way to edit the roles. function include({imports}) {     let serv...

Edit "[opened for] tasks" section in "Requester information" sidebar on Interaction

Hello, I am attempting to edit a few things within the "Requester information" sidebar on the interaction record. I need to be able to edit the default filter of the tasks that are being checked in the "[opened_for] tasks" section of the sidebar comp...

Audio alert for new ticket in Service now portal

Hello Team,Someone please help me to set Audio alert for new ticket & any new update in already existing ticket in Service now portal. Regards,Subodh

Service Operation Workspace (SOW) - Alert Overview

Hi all, We've just install Xanadu on our non-production instance and when we open an alert on SOW, we see a new tab 'Overview'. This tab is only visible to non-admin users and we don't know how to make it also visible to admins (usually it's the othe...

Users in the group are not able to view reports

Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...

No list view when interacting with newly added donut visualization

Hi everyone, I'm back with another question regarding donuts on SOW. I've found the SOW v5.0 configuration guidance PDF and some other posts about customizing the donut visualizations on the overview page in SOW, but I'm running into an issue with a ...

In Service Operation Workspace, the Interactions sub categories missing for ITIL users compare to AW

Hi Team, On Service Operation Workspace, Interactions sub categories list's are missing for ITIL user, however admin users can see all Interactions sub categories. But on Agent workspace all Interaction sub categories list are visible for the users: ...

Redirection on report data to SOW page

Hi, I have created Dashboard that has different reports like, regular reports, interactive filters and performance analytic reports which is taking data mostly from sc_req_item table. These reports are for RITM's which are created from custom portal ...

How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW

I am looking in requested item to be able to replicate "Record Information" as well as showing incidents with the same cards sla caller Assigned user The functionality is the same depending on the configuration 

Component to use for Next Actions tab

Hi,I've added a tab for "Next Actions" (see screenshot), but I am not sure which component to use to show them. Any ideas?Many thanks.