The attribute 'Editable' is read only on the Express List View table [sn_sow_exp_app_view]. Having the configured views editable in the Express List is something really desirable to Event Management Operators, because it is really useful to use the f...
Hello, I have created a new service catalog and I want it to display when I select the "Create Request" button on an incident record. How can I change the catalog reference in the "Create request" button in an incident record?
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
Hi Team I am new to service now and i would like to know if it is recommended to adpot service operation workspace for service desk team as we are currently working with the classis views. How long it will take to configure and provide training for t...
Hello all, I am seeing an issue where Knowledge Gap records in the kb_feedback_task table are being closed out when the related INC record is Closed. How is that happening?
Hi, I have created a custom workspace with a landing page , list pages etc. There are some reports, KPI components configured on landing page. When an agent logs in to the instance, is it possible to show the landing page of custom workspace instead ...
I would like to know how to set the list view for the Service Operation Workspace column. When I click on Service Operation Workspace > Home > Your team's work > catalog tasks assigned to your team, a list of sc_task appears at the bottom of the scre...
In the SOW and native view in the problem form after submitting the form we can see many buttons like follow, delete etc. I want to give hint for follow button. But i can't find it.
Hi Team,What are the possible reasons UI Actions can be hidden in a Workspace form?Here’s the scenario:When users navigate to an approval record in Service Operations Workspace, the Save and Delete buttons are hidden. Interestingly, this happens even...
Hi Everyone, My name is Eric, and I’m a Product Manager here at ServiceNow. I’m reaching out today to ask for your guidance. I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the v...
Goal: Configure "On Hold" UI Action in Service Operations Workspace Trigger ConditionUser Role: FulfillerWorkspace: Service Operations WorkspaceIncident State: In ProgressUI Element: Show a button labeled "On Hold" Action on Button ClickUpdate the In...
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
I'm looking to create a playbook and within the playbook i have a questionnaire which will ask people to select a release target. To do this I need to filter the reference question based on the release calendar. In the 'add condition' field there i...
I want to change the layout for Tasks in the Service Operaitons Workspace. For incidents I have managed by going to the form builder and using the scope Incident Management for Service Operations Workspace. I cannot seem to do this for Tasks. All I w...
Hi all, In the SOW, when I submit a create request from an incident, the catalog opens by default to "Popular Items."Some users are restricted to only certain catalogs via User Criteria.The category list is correctly filtered, and they only see the e...
