Adding new widget to SOW Overview Your work section
How to update the Overview variant of the Service Operations Workspace (SOW) and include widgets for open/unassigned tasks under My Work and My Team tabs.
Forum Posts
Default Knowledge Base not setting for “Create Knowledge” UI Action
Hi all, A user can create a Knowledge article from an Incident using the out-of-the-box “Create Knowledge” UI Action.The default Knowledge Base should be set to IT Knowledge automatically.I have already set the property glide.knowman.task_kb to the s...
Redirecting to SOW Inbox in expanded format
Hi Team, we have created a menu option for agents to directly open Inbox on SOW, but it opening in collapse mode without showing Status options :If we click on Inbox, then it get expanded and show status. Could you please help in understanding how we...
Adding a New Change Overview Card to a existing Change Overview Container
Thank you to all who look at this question and help me get the configuration change that I need. What I am trying to do is add a customer change overview card in this case named " Business Risk and Impact Info" with a info field on it, into the the "...
JQuery not working in Service Operational workspace
Hi Team,We are using jQuery in a client script to add choices to a string-type field. However, this script is not working in Workspace.Our setup is designed to support multiple customers. One customer requires a string field, while another needs pred...
To add file type in attachment component in UI Builder
Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...
Want reopen button on MDM form in MDM workspace post state is resolved
Hello Community, I am new to the workspace and would like to add a "Reopen" button to the existing MDM form when the state is set to "Resolved." This functionality was previously available in the standard UI, and I would like to replicate it in the M...
Agent Assist Dynamic Filtering Conditions
Greetings fellow developers. After reading through a number of SNOW Product Docs (e.g., Set up a dynamic filter for Agent assist Set up Agent Assist) as well as a post from a Daniel R2 (How to add a dynamic filter on agent assist to display knowle...
Elasticsearch integrations from integration launchpad not polling using the polling interval setting
currently facing an issue with the Elasticsearch integration via Integration Launchpad in our ServiceNow instance. Despite configuring the polling interval correctly in the integration settings, it appears that the polling is either not occurring at ...
On Call Rotation Setup - Start Time 9AM for rotation??
HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...
Declarative Action or UI Action not executing properly in Service Operations Workspace
Hi everyone! I’m currently facing an issue with a Declarative Action (also tested as a UI Action) that works perfectly in the standard UI (UI16) but does not execute correctly in Service Operations Workspace (SOW).Here’s the situation:The action is ...
SOW LIST NAVIGATOR
I have a requirement where I want to make the LIST NAV component to be collapsed upon opening instead of expnded view, Currently it is opening expanded or collapsed if collpsed earlier manually?Currently It opens as shown Below: It Should open as sho...
Checklist not visible in Service Operations Workspace but shows in UI16 – Need guidance
Hi Community,I'm facing an issue where the checklist is visible in UI116 but not showing up in the Service Operations Workspace. I've already added the checklist formatter in the native view and confirmed it's working there. However, in the workspace...
Create Widget data grid and button in UI builder
Hi,I'm trying to replicate a workspace similar to the "Service Operation Workspace", but I'm unsure how to create a Widget Data Grid that can display and reflect data from the Donut Chart (as seen in the picture). Is there a specific component for th...
How to set a default in SOW?
Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
