If you need to add Platform Analytics Dashboard to any of your Workspaces, please find guide below In this sample, I added it on SOW 1. Open your configurable workspace in the UI BuilderUI Builder -Experience -> Service Operations Workspaceadd pageI ...
I couldn't able to touch the incident task when count is lesser incident task = 1
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
HiI am unable to see any data under the "Your Team's Metrics" tab on the IT Agent Dashboard in SOW. The widgets are displaying an error instead of the expected metrics. Could you please help investigate and troubleshoot the issue? please refer to att...
Hi Team,I have a quick question. I’m trying to configure the Compose Email action in Workspace so that the To, CC, Subject, and Body fields are pre-populated by default.This is the UI Action - Compose email function onClick(g_form) { var LEGACY_EMAI...
I have submitted a request and made complete and stage is slowing "completed" in SOWbut when i check in platform, its "complete" why these difference occur
Dear all, We are working on introducing the Service Operation workspace, but need to add a modification as we are both leverage the caller_id (as the requester) and a custom field u_end_user (as the actual end user). My though is therefor to duplic...
I have a field called affected users where we can select multiple users in the incident form. Now I want to bring this field into the Record information contextual side panel. Currently, I have Caller and Assigned to tabs in the Record information ta...
Many users ask us if they can hide the right-side panel on the SOW landing page. This panel contains announcements and upcoming actions. We would like to make it visible by default with a possibility for the user to arrange the view and hide this pan...
Hi,In SOW lists, when hovering over the record number field, the tooltip shows the same ticket number: Where is this hover tooltip configured?Can it be customized to show more useful information instead of just the record number?Thanks.
As the title says, I want to remove/add or edit visibility of fields to service catalog tasks that are assigned to agents. How do you do it for the Service Operations Workspace? (I am a beginner)
Hi all,When a user modifies the Watch list (or Work notes list) field.and then clicks "Post comment" (or "Post work note") without explicitly saving the record first.The notification triggered by the journal entry does not include the newly added/rem...
Hi Team, The Critical notify and conflict calendar button on the change request form are not working in Service Operation Workspace, although they are working in the native view. Could you please help me understand why these are not working in sow? ...
Hello, How do we remove the "Announcements" from the SOW landing page? Please take a look at the attachment for more details. Thank you,Lilian
We are using CSM Configurable Workspace, where when we hover on anything like record or list at left pane, a info comes as black tags and it takes couple of minutes sometimes to fade away. Can we disable it or just reduce the time out on it? This is ...
