Hi Team,We would like to know if ServiceNow can be configured to automatically detect repeated incident patterns for a user (for example, frequent password or account lockout requests) and highlight or alert these within the Service Operations Worksp...
Hello community,We're trying to move users into the Service Operations Workspace at my company. But one issue, which is annoying to users, is that when in the list view, for instance on a default list for Incidents and "Assigned to Me". Is that, when...
We just had an issue while testing a Story "Relate Closed Incident to Problem". If you try to relate a closed incident to a problem in the Service Operations Workspace, it will silently fail (Zurich Patch 4, Service Operations Workspace ITSM Applicat...
Currently this shows up for tasks that have a due date selected. I was wondering if it would be possible to configure it so that tasks created in the visual task board would also show up as they have a due data field on it already.
I have added an list component in my page i want when we click on any record of that list the record should be open in new page how can we configure it.
Hi Community,We are using Service Operations Workspace in ServiceNow, and we are facing an issue with the Configuration Management module.When we click on the donut chart, the records are not showing up in the list view as expected. Because of this, ...
I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...
In the native view, if we need to relate any Requested Items (RITMs), we can use the Parent RITM field, and there's an Edit button available to add RITMs to the related list. I have configured the same Parent RITM related list in the Service Operatio...
Hi,After enabling ITSM - Microsoft teams Integration with ServiceNow, Admins are able to perform action on "Start Microsoft Teams Chat" UI button in Service Operations Workspace (SOW) without any Issue but an ITIL user is unable to see the UI action ...
Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...
I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?
Hello everyone,I’m trying to block inline list editing for non-admin users. As shown in the attached image, a user without the admin role is able to:Edit fields directly from the listUse the pencil iconChange values using double-clickThis happens in:...
Utilizing the chrome_tab from the Service Operations Workspace, we want to route to the Change Wizard in the platform. This is what we have where the link should return back to the Platform UI: { "contextual": ["record", "kb_view"], "newTabM...
we wanted to Hide a section in incident form in service operation workspace.
Hi All,I am facing a client error while automating the Problem end-to-end flow in SOW view. Even after clicking on Ignore all errors multiple times, the error continues to appear.Request your help to resolve this issue. Please find the attached image...
