We have a UI action & we're expecting that once we click on that UI action , it has to send an email automatically based on the event in Service Operation Workspace view.Attached is the Workspace client script in the UI action & the related script in...
In Service Operation Workspace view, we need to add a one of the existing UI action & its functionality under the "Assigned to" section, which will show up when you click on the Right side panel list- Record Information as shown in below screenshot. ...
Hi,The requirement is to move all fields and stages to a single tab. How to move the 'Overview' sections and stages into the 'Details' tab, and then hide the 'Overview' tab in Service operation workspace. Thanks,
Hi ,We are currently investigating a behaviour within Service Operations Workspace (SOW) and would appreciate your guidance on whether this is expected product behaviour, a known issue, or related to recent Zurich patch enhancements.Issue SummaryWith...
Hi All, Recently launched SOW. It looks pretty terrible when someone lands on a page and their widgets look broken, even though it just means there is no data there. I read some previous threads this was not possible, they were from 2025. Wondering...
When there is no data, the donut chart should return zero inside the donut rather than displaying "no data available" or any custom message in SOW landing page.
Hello @all ,Greetings of the day!We are facing an issue in the Security Incident Response Workspace where the following components are available on the contextual panel for records in the Security Incident table: Activity StreamTemplateAnalyst Assist...
Hi everyone I would like to know if it is possible to add a person's mobile number when subscribing to a shift? Currently it only shows the shift and the primary contact. I would like to see the mobile number in Outlook as well.
Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...
When I click on the attachment, instead of downloading it open a new page in CSM workspace. Could you please help me with this. @Dr Atul G- LNG @Ankur Bawiskar
Hi, I hope I can get some help with this frustrating issue. I was asked to prove SOC analyst with an option to add a coloured tag for particular SIR records from the workspace.These would be used in historical analysis and reporting.I added the requi...
I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...
Hello @all ,In SOW, I have created new list 'Epic' and 'Theme' only for this two list I want to hide Collaborate section.In SOW, Epic and Theme have created new record 'Test' after saving records, collaborate section is visible, I want to hide it.If ...
Hi,I'm trying to translate the SOW navigation labels "Major Incidents", "Assigned to your groups", and "Candidates" into Hebrew.I found the records in sys_ux_list and sys_ux_list_category, and tried translating via both sys_translated_text and sys_tr...
We are trying to remove/hide the Playbook tab from RITM and Task records in Service Operations Workspace (SOW). We identified the OOB sys_ux_screen record named Playbook SNC and attempted to deactivate it, but the Playbook tab is still visible and co...