I would like to make the Filter assist the alternate option or turn it off. I find it to be far slower than I need for about 98% of searches or filter edits that I need to do on a daily basis (swap active true and false, change what group I am lookin...
Are there any options to add new Search Action Configurations for the Agent Assist INC table configuration? Currently it shows Attach and Flag article actions for KB articles.We have a requirement to customize by adding a new search action "Populate"...
Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207 in my sc...
Here’s a clearer, more polished version of your message:We want ITIL agents to see the “Service Desk Overview” dashboard by default on their SOW landing (home) page, while Tier 2 agents (users with the Tier 2 role) should see the “Service Team Overvi...
I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...
When opening a knowledge article from the list view in SOW or CSM workspace, the article is opened in an article view, but we wish for it to open directly in the edit view. Does anyone know a way to do that? Have attached pictures of the different vi...
Hi Team, There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya
When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...
Is it by design that I cannot add the Additional Comments [comments] or Work Notes [work_notes] fields to the filter panel in the Workspace UI? If this is by design, how do you all search for comments and work notes instead?I was thinking of exportin...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
My users are experience session timeout when they are editing on Workspace dashboard. So the question was raised: What is required to be 'Active', when apparently editing and adding to Dashboard is not enough? Is it specified somewhere what is consi...
Hi everyone,I’m running into an issue with Workspace list column filters when working with extended tables and choice fields, and I’d appreciate any confirmation or advice.Context / SetupWorkspace list table: sn_wsd_core_workplace_taskChild table: sn...
Hi Everyone,I have a requirement to modify a notification by adding a link to Resource Management Workspace record (Project/Resource Allocation). Can you please guys assist me with this requirement, the link I have added is to the record in classic v...
Hi Community,I have a requirement in Risk Workspace to change the wordings in the Tasks panel and the list view configuration. I am trying to find the configuration and edit it but not getting anything. I am attaching Screenshots for reference, insid...
Good day I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would li...
