Restrict Tab Based on user location on Dashboard SOW Servicenow
I want to hide the tab of the dashboard based on the user locationThe overview is a dashboard, how to restrict it based on user location
Forum Posts
Resolved! Oncell edit client script is working in List view but not in SOW
Hello EveryoneWe are facing an issue in which the oncell edit client script is working in native UI but not in SOW.We have made description field mandatory so that on list view if someone tries to save it as blank they get a message as below. But thi...
Enforce mandatory fields in Service Operations Workspace (SOW) list view
We recently realized that the mandatory field enforcement that we see in the list view on the platform of ServiceNow is not reflected in the Service Operations Workspace (SOW) list view. Mandatory field enforced in list view on platform: Mandatory f...
Add custom 'Create Knowledge' button on RITM in service operations workspace
I need to add a 'Create Knowledge' button on service operations workspace on RITM similar to incident management. I am on Zurich release and using service operations workspace for ITSM version 8.1.0
Itil Users can't see custom link on Caller Record
I created a custom link on the caller record called Recent Requests (link to how I did it: https://www.servicenow.com/community/service-operations-workspace/update-caller-record-in-sow/m-p/3534188#M4162). The problem I have is that itil users can't...
Size/ Movable of Error Box
I have a requirement where I need to change the size of alert error box or can we make it moveable, can anyone help me on that.
Link to filtered list in workspace
I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...
How can we open Catalog Item page in Workspace?
We have requirement to allow user to submit catalog item from Workspace. Can anyone help us?
Service operations workspace (SOW) Right side panel (Agent asset icon)
Hi Team,The current behavior In Service Operations Workspace, when an agent attaches a knowledge article to a record (INC or IMS), it is automatically placed in the Additional Comments field.The requirement is1) If Work Notes is selected, the knowled...
Page Variant Created Successfully but Not Visible Under New SOW in Service Operations Works
Hello ServiceNow Community,Requirement: Clone the Service Operations Workspace and carry everything over to the new workspace (SOW)I'm facing an issue with page variants in Service Operations Workspace (SOW) and need your help.Environment SetupWorksp...
How to add a custom icon in SOW
Hello,I have to make a custom icon in SOW and when that clicks then agile board list should be visible, Does anyone has any idea how can i achieve this.Thank you!
In SOW when create request from interaction catalog variable values are not being saved?
when i go to service operations workspace and create a catalog request, the request submits but when ope the request the field values are all empty. Works fine creating request from portal but not from SOW-Interaction. Also i have admin role
Dynamic filtering of Choice field values in SOW list edit based on Catalog Item
I have a requirement where the values available in the Pending Reason choice field should vary based on the associated Catalog Item.For example:Employee Offboarding → Awaiting Equipment ReturnEmployee Onboarding → Awaiting Join DateOther Catalog Ite...
Resolved! Attaching a Knowledge Article to Work notes rather than Comments
I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...
Walk-up Experience Audio Notification
Hi All,I am configuring our Walk-up Experience audio notification, however upon testing we noticed that the audio notification is being played twice when the user entered the queue and when they are in "Now serving" or when the interaction has been a...
