Let's assume there is a requirement to offer users in your ServiceNow instance with activated Next Experience UI a quick link to any already existing information page outside your ServiceNow instance. The most prominent place for such a link wo...
Executive summaryThis article outlines the implementation of the Instance Scan Process, a structured approach to maintaining and improving platform health through systematic scanning, assignment, and resolution of findings. The process consists of fi...
Note from the Author:This article is the full-text reprint of Deitsch’s DREAM – Design Reference for Enterprise AI Maturity, originally published at: https://david.deitsch.org/p/deitschs-dream. It’s shared here to make the framework easily accessible...
Part 1Part 2Part 3Part 4 Part5 Force commenting on rejecting of an approval In my article Improving the Approval Experience, Part 2 I have introduced the custom variants of the "Approve" and "Reject" buttons, and now I want to demonstrate how the ...
I got the requirement to hide only the 'Inactivity warning' emails from the Activity log for Incident. All other emails should be there in Activity. I have performed the following step. 1. Created onLoad client script for INC to perform DOM manipulat...
On the community I found a lot of questions and blogs on how-to automatically transform attachments from an email into data in a table. These blogs either use script includes, scheduled scripts or business rules and mostly a combination of all. With ...
Enabling Toggle button to switch Next experience UI The San Diego new release comes with a new UI and we called it as “Next Experience UI” or To enable it we have a system property glide.ui.polaris.on_off_user_pref_enabled that we need to set to tru...
Hi Everyone, This article introduces a Lab of have written showing how a CMDB Integration can be implemented with incoming Emails with attached CSV files. I created this for several reasons: (i) I teach CMDB Fundamentals and I wanted to show how the...
Part 1 Part 2 Part 3 Part 4 Part 5 Custom "Approve" and "Reject" buttons & beyond It has always bothered me that the two important buttons "Approve" and "Reject" were colored the same as all other buttons. Therefore, I wanted to give these but...
What is Automated Test Framework (ATF)? ATF is a ServiceNow application purpose-built for automating functional testing of ServiceNow applications to ensure they work as expected when changes are introduced. It is available at no extra license cos...
The enablement of SSO is pretty simple when you know the Identity provider details. Mean how to register the instance payload with your identity provider & how to create the record within Servicenow instance with the Identity provider. Remaining all ...
The difference between ServiceNow Document Management and ServiceNow Knowledge Management lies in their distinct focus, the type of content they handle, and how they are used within an organization. 1. Purpose and Focus Document Management Syste...
When running a flow if you receive following error Invalid return type encountered, check the following 1. Check if the action has any script step, if yes check if the script step has correct syntax as below (function execute(inputs, outputs) {//your...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...
I know, I'm not the first one who presents such a list of tips and tricks for working with ServiceNow, but for me it is the only way to have everything on one page. I have posted most of the items below on my LinkedIn profile, but there it takes se...
Session Title: Elevate your ServiceNow code: GlideQuery & GraphQL essentials for pros Session Link: Click here Speaker Profiles: @Filip Vojt__ek, @Dhruvii The article is a placeholder for all the links related to GlideQuery and GraphQL. The presen...
It seems that more and more users are working with Agent Workspace because there are more and more questions asked about this topic here in the community. And of course it is also about enhancing the existing configuration options and features wit...
Responsive Email Templates for Mobile & Desktop A Responsive Email Template Design is about how you can send an Email/Notification to the End Users that can appear based on the Device i.e. Desktop/Mobile. It gives a proper look and feel on all your d...
Introduction Document Viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment, instead of downloading it to the local device and then opening the documents with a locally install...
Dear Community members, Hope you all are doing great! Did you know that how to find sys_id using global search? In this article, we will look into that. Without any further delay, let's get started! Precap : Many times, we required to find sys...
Thomas_Davis
ServiceNow
Mary Hain
Dan Bruhn
Sarah G_
Steph Morillo
David
LisaLatour
