How to hide widgets if users does not have access to it in Service Portal

[Priya151]

Hi Team,

I have a requirement to hide the widgets if logged in user does not have access to that widgets . Can anyone help me how to achieve this?

Regards,

Priya

[Santosh_Ksagar]

Hi Priya,

There are two ways you can limit access to a widget. 

1) Provide roles to access the widget

2) Apply user criteria

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/task/widget...

Please mark answer correct and helpful if it helps you.

Thanks
Santosh
https://dxsherpa.com

[Gaurav Shirsat]

Hi Priya

First check weather Service Portal User Criteria Support Plugin is active or not, it not first activate the plugin.

Then open any page and in related list you will see the “Can View”, “Cannot View”.

There you can add any role as well as you can edit and add the role to that page, and to add role to any specific widget open the instance of that widget from any page and in the related list of that widget you will find “Can View” and “Cannot View”.

https://community.servicenow.com/community?id=community_question&sys_id=75731d1adbfe638011762183ca96...

 Refer This Video:-

 https://www.youtube.com/watch?v=xeh8-OA8UMc

 Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat