Hello,I am looking to add multiple requested items to an order guide to be fulfilled by a specific group after the order guide is submitted. For example, I would like a hiring manager to be able to submit a New Hire order guide from the portal with s...
I am trying to use a scheduled job to add an additional comment to RITM that meet a certain query. I want RITM that have the state open, approval requested, and created date more than 6 and less than 9 days from the query. Here is the code I came up ...
I have built out a flow to send out notifications for requests that need to be approved from my client's service catalog. My issue has to do with adding an additional comment to the associated RITM when the approval has sat in the requested state for...
The upgrade schedule will be determined 90 days before the family version is no longer supported and may be rescheduled.(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080489)How long can this be changed (extended)?If possibl...
Hi team,I'm new to ServiceNow, I would like to know How to add new drop-down values to the'' State'' field and make sure it is only applicable to particular Incidents/request types. Thank you,CB.
Hi, so I'm trying to add an error handler for when an email is inconsistent to do some other process.The case is that the email address on the user had a blank space like: address@email address.com so the flow would crash and not continue with other ...
We are exploring ServiceNow's Export Set capability as a means to export customer specific data sets. In our custom CSM application, multiple customers use the same instance and application. We have a custom data model that segregates customer A's ...
Hello,Following this article - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/search-sp-advanced-ext-kb.html I have created the below Search Source to lookup Knowledge Articles in another instance of Serv...
Hello,I have created a new user and I provided admin privileges. When I login with this user the application scope icon is missing from the top right of the screen. Using the default admin user I can see the icon without any issue.Should I have any s...
We recently upgraded to Utah and are running into odd issues.Users are reporting that sometimes when they update a record, instead of saving the record, it will refresh, and they'll be in a new (blank) record.I've narrowed it down to users who are op...
I am looking for a way to filter the Hardware CI lookup list on an Incident record to show only the caller's assigned assets. Currently it shows all configurations items for all users. Our Support techs would have an easier time populating the fiel...
I am using this article to attempt to import thumbnails from Active Directory (LDAP): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597756 However when the script runs, it is skipping this section below. I used logging to id...
I understand template_editor or template_editor_global role is required to create and edit templates. Earlier user didn't had any of these roles so whenever the user clicked toggle template bar he was only getting option to choose templates that are ...
Does anyone know what functionality (Scheduled Job or other) creates the records on the usageanalytics_count table? I have an issue where an environment was upgraded to Tokyo and since then, then the UsageAnalytics Count record for the sys_user table...
I am modifying our Standard change workflow, where the group approver is by country.These are the group name by country. How can I get or find the group name property of each group?Because I am going to use this script, just need to replace all the '...
