How to auto-populate Child incidents with parent incident assignment group and assigned to?
Hello,How can I auto-populate Child incidents fields with parent incident assignment group and assigned to? Thank you for your help in advanced Wendy
Forum Posts
How do I open an enhancement request to Service Now?
I would like to know the process to open an enhancement request to Service Now? Am I supposed to open a support case ticket for that purpose? TIA
Field is Blank in Backend view but not in Service Portal or Workspace
Hi all, Our organization recently implemented the Legal Service Delivery product. I'm fairly new to being an Admin for ServiceNow and am working through how our 3rd party implementation team configured our instance to make minor tweaks to certain for...
glide.authenticate.multisso.debug property
Hi all, We are disabling property glide.authenticate.multisso.debug as per HI recommendation, How can we check if this is helping to improve performance , which logs do we need to verify? Thanks for help in advance
Invalid Insert Service is already exist
Hi when I add the new Service it says invalid insert.Service with SN APp service ID:XXXXXX already Exsist. I dont have any records on the service.
Resolved! Cannot remove roles from user
Hello,I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 ...
Resolved! Unable to see created table in navigation
I've created a table but I'm unable to see it in the side Navigation pane. What should I do?
Configure the websocket server on the MID Server
on the below doc page for initial setup of agent client collector, there is the step to click on "Setup ACC Listener" and the below dialog box displays asking for MID Web Server Port. The first time clicking on this link i dont actually recall ent...
Resolved! Unable to add members to a group
I am unable to add members to a group I created. I add them under the Edit Members page and click Save. It then redirects me back to the Group page and I see the name of the user I added for a split second, but then it disappears altogether. I don't ...
Setting permissions on variables correctly
In one of our catalog items, we want to set the read permission on the variables so that only our payroll group can see the data after the request is submitted. However, we also need to make sure that when a customer is submitting the request, that t...
Resolved! About hiding the filter button in the "Data Table from Instance Definition" widget
I customized the "Data Table from Instance Definition" widget to implement the filter.I would like to hide the "load filter" and "save filter" buttons when using filters.Is this implementable?I implemented the filter by adding the following to the se...
Resolved! Performance Analytics Pro vs Standard
Can anybody tell me what the difference between PA Pro and PA Standard is?
Resolved! Question on Dot walking to Child Class fields in list filters
Hey TeamLooking for some info on when the ability to dot walk to child tables via the filter builder was added.For example, these tables available off the Task table: It's something that our team discovered just recently and are looking for some docu...
How to change 'created by' as 'System'? Please help
Hi Team, we have catalog item to create/insert new user in sys_user table using run script like below. If the user gets created by catalog form, the created by field needs to be changed to "System". Run script: var usr = new GlideRecord('sys_user);...
