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Resolved! History of Tasks not updated in 24 hours

Hello, I am trying to get a report of tasks that were not updated in 24 hours while they were open tickets. I need a timeline of the tickets that were open and not updated in 24 hours even if they are closed now. Any help would be appreciated!

Allow approvers read access to restricted RITMs

Hello - Due to confidentiality reasons we have a few RITMs that have access restricted to specific groups only i.e., Legal.  Even users with ITIL and ADMIN roles are restricted.  I was able to restrict the access with a Business Rule before query.  H...

Tracey6 by Tera Contributor
  • 661 Views
  • 4 replies
  • 1 helpfuls

glide.authenticate.multisso.debug property

Hi all, We are disabling property glide.authenticate.multisso.debug as per HI recommendation, How can we check if this is helping to improve performance , which logs do we need to verify?  Thanks for help in advance  

Roopa11 by Tera Expert
  • 1000 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot remove roles from user

Hello,I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 ...

Ulrika by Tera Expert
  • 4778 Views
  • 7 replies
  • 2 helpfuls

Configure the websocket server on the MID Server

 on the below doc page for initial setup of agent client collector, there is the step to click on "Setup ACC Listener" and the below dialog box displays asking for  MID Web Server Port.  The first time clicking on this link i dont actually recall ent...

acc-setup.png
Les1 by Tera Guru
  • 755 Views
  • 1 replies
  • 0 helpfuls