I need to add instructions for a To-dos Approval Request for a particular catalog item. Every time the item is ordered, approvers need to know exactly which of the products in the item they need to approve. The instructions need to be added to the To...
Hi all,Which tables will have Demo Data when creating a new instance？ Before submitting a Remove Demo Data request, I would like to know from which tables will Demo Data be removed?
When our end users go to Reports > Create New, and go to select a table form the Table dropdown, they see ALL tables within the platform. Our users don't need to see all those tables and we don't really want them creating or attempting to create rep...
The definition of service commitments is: In ServiceNow, service commitments are agreements between a service provider and a customer that define specific levels of service and support. These commitments ensure that the service provider delivers the ...
Greetings, When I share any of the existing dashboards with a specific user so that they can view/ edit. It takes effect when I test it through impersonation. However, when I create a dashboard from scratch, then share it when a specific user, it al...
I'm a SN knob...no experience. I want to send and email that gets generated on a IBM mainframe to send to Service now so a ticket can be opened in Service Now for responsible group. Specifically, we want to use TMON MQ and send a message to the sys...
I was trying to create a report on average resolution of incidents (12 months) and I also finding out if I can do an interactive filter or somehow be able to create a filter which I can toggle and choose the average resolution time of incident per as...
Hello,I am having a difficult time referencing a Story # in a Demand when I create a new Story from the Demand. Here is the Reference field I created:I want to be able to link a New Story into that field from here:I have tried setting the "Reference...
Hi all, I have created a List collector variable with an attribute glide_list.So it is just locked when I present the form before a user. Can some one tell me how to make it expanded when the form is loaded? Regards,Pallavi
How to configure instance
Hello All,I have a requirement, We have used a list collector variable for catalog items. it looks correctly in the service portal and once we request a catalog item, variables will be displayed on RITM. So here the list collector field needs to disp...
I've created one report and shared with the team members with the editing rights. If they do any changes to report where can I find those activities done by the users.
How to know who is owner of Service Accounts.
In the sys_user table, I am unable to search users by roles. Why is the search option disabled? Note: I understand that I can use filter to search, but I am just curious to know why, in this place, it is disabled.
