Hi Team,I am trying to configure guided tour on portal. When I am navigating to custom page. I am getting an error as "The Service Portal header menu or Tours menu does not seem to be present on this page. Users will not be able to launch this tour. ...
Our client is requesting to set-up inbound email auto ticket creation for change request. In Servicenow, only with ITIL role can create a change record. My question is does it violate ITSM process? since by configuring this it bypass the access ...
hi,Could you please help me to check on my servicenow instance the report I got from servicenow about my company Itom discovery visibilty licence? I have a subcription of IT Operations Management Visibility for servers only (quantity 500 ). But i...
Hi! Has anyone found a way you can add HR service (or other fields) as criteria for an escalation rule? As of now, the system only supports one escalation rule per Assignment Group. Although, we have different escalation workflows depending on the HR...
I have had my developer instance on ServiceNow for about 5 years. it always has given me the ability to reclaim my instance and I'm not getting it today. I really need this instance reclaimed. Can someone tell me who to contact since the option is no...
Hello, On our employee center homepage, we are trying to apply a background image to the employee search so it looks like this:However, it appears the only way of applying a background image is to apply it to the entire container:Is there a way of ac...
Hello, How would I go about resizing the widget on the right so that the dimensions match that of the widget on the left? It is using the 'Quick Links' OOTB widget and ideally, I would like to put the two quick links side by side instead of ontop of...
I have lab instructions to complete but the buttons aren't there. Any ideas? I found this post, but I am in the global app.https://www.servicenow.com/community/developer-forum/preview-update-set-button-not-showing-after-loaded/m-p/1548509
How can I tell if my 'Normal' Change is using a Flow or a WorkFlow? And then how do Change Approval policies overlap with a Flow or Workflow? Apologies - I'm trying to unpick a Change Process to work out why it's doing what it's doing. Thanks!
I have a big list of IPs that my infosec team would like me to find the CI associated to each IP. is there an easy way to query all this information?
Hi All, We are trying to configure our employee center, as you can see the below is the default OOTB:Is it at all possible to adjust this so that it would say "Hello, [LOGGED IN USER NAME]. How can we help?". Something that looks like the below:Than...
Hi All, Wondering if you can assist, on our Employee Center we have created a 'Technology' topic for all things IT.As part of this, we would like to add two 'quick links' to the users 'My Incidents' and 'My Requests' (the reason for using quick links...
Hi Experts, Is there any limitation In ITIL roles for each company? If Yes, how to know the total number of ITIL roles and the remaining ITIL licensing? Thank youPrabhu
hi,need help on building the condition on sc_request table.when request state changed to Work in progress, after 10 days change status to Pending. Thank'sAurelijus
Our support desk uses a dashboard to access and update their incidents. When no incidents are available in a particular queue the widget defaults to an image with the caption No Records to Display (see below) Is there a way to remove that default im...
