Resolved! Hide the menu items in my tasks ESC portal
I have an requirement to hide menu items when clicking on the My tasks page.It should only be visible on Home page.Provide any insights if you have
Forum Posts
How to hide a div tag from the sp portal
Hi Team ,I have customized the service portal in such a way that it has a separate "Your Cart" division where it displays the requested for information .But as per the requirement i am suppose to display it only for one catalog item called "Whitelist...
Script Include for specify dependency in engagement form
Hello, Is anyone know what best reference for writing a new ' script include ' for a related list 'issue' in engagement form. To specify the the scope entities and Risk/controls field to only be captured from the entities in engagement itself - pare...
Resolved! I want to restrict a user from the "assigned to" list in a change task.
So, I am implementing a doer-checker process for Change Management wherein the person who is the "Doer" of the change request cannot be the "Checker" of the change request. I created two automated change tasks (after the change request moves to Imple...
Resolved! How to create ribbon for various stages for Incident table
Hello Team, I am looking for some ideas to create ribbon as below for various stages of an Incident. (This is not OOB) Any tips/advice on how to create will be greatly appreciated. Thanks.
Managed Service Desk - Inhouse ITSM License
Hello All, I am currently leading on consolidation of three service desks ( all outsourced) for an organisation that has approximately 5K employees and has gone through a long period of M&A and divestment. Due to this business model, the organisatio...
issue auto resolution is not working (Standard roles required to virtual agent user?? )
Main problem is issue auto resolution is not working. It is working half way , means incident raised by self service does assign to #virtual agent . subsequent notification also goes , user interact with topic and if helpful closes the topic or keep ...
Resolved! how to lock the variable field on sctask ?
I have created a sctask form but the variable field seems to be changeable how to lock it ?
help needed to access CSM admin guided
i am trying to follow this instruction but kept getting error. : Security constraints prevent viewing this page once i clicked on guided setup i have admin role and sn_customerservice.customer_admin but nothing seems to be loading Navigate to All >...
How to prevent the virtual agent from searching the catalog and only searching the knowledge article
Hello Everyone,As shown in the screenshot, we added "Search Fallback Topic" to the fallback, and now whenever we type any keyword in the default (without selecting a custom topic), it will return a result with the knowledge article or catalog items. ...
unable to add admin role to another user
unable to add admin role to another user i tried to do it multiple time but it kept disppearing after i add it
when I change the priority of my xyz table record to 1 then all other records which has a
when I change the priority of my xyz table record to 1 then all other records which has a priority 1 should change automatically to none.
How to create incident ageing report for eg - 0-2 days , 3-7 days, etc like that
Hi Team, Need help on creating a incident ageing report for e.g. - 0-2 days , 3-7 days, etc. like that for the team. Regards,Garvit
Query related to availability of API to communicate between ServiceNow and integrated applications.
Hi Team, We have integrated our CXone agent application with ServiceNow. We are doing screen pop in CRM whenever some operations performed in CXone agent, we have API available for same in the documentation provided by ServiceNow https://developer.se...
Resolved! How to create a option/ category or subcategory under all options
Hi Communities , If i would like to create a custom option/category/ subcategory referred to below For Example i want to create Finance Incident -Main categoryIncident review - Sub category, this will link to one of the dashboard Assigned to me- Thi...
