Currently, one of our Agent can hear the new chat sound whenever he opens Agent Workspace and click on 'Status Button' on Agent Workspace to change the status. He can hear the sound even when there is no new chat. Can some one help me to sort out the...
Hello, I need help to implement a solution where I can show in virtual agent the stage icons once a follow-up is made on a request item. It should look like the one from the list view of the table.Can someone help with an idea on how I can achieve th...
Hi Community, I have a requirement where Virtual agent is going to create a incident with some attachments attached. As I am able to do attachment but in the work notes is showing as updated by caller . I want to change the work notes updated by to "...
"Set OOO reply Exchange Server" topic is miss ing from OOB VA Topics in SNOW Developer Instance
Hi Team, I want to create a new topic in the virtual agent chatbot. but at 3rd point, I am sure how we can do that. How we can show the text (Short Description) related KB article in the virtual agent chatbot?Topic details -Raise an Incident - Topic ...
Hi experts,Currently in Virtual agent, when user search for anything, contextual search just looks for that keyword and displays articles of all languages. Screenshot below shows results with both German and English articles.We have a requirement to ...
Hi All,Need a bit of your help, I am currently facing a requirement where I have to change the timeout settings of idle virtual agent chat on the portal that we have created.I changed this system property: com.glide.cs.conversation_idle_timeout and...
Hi,I have a HTML stored in UI script and need to call it in VA Script type output (SinglePartOutMsg). I have created a UI script as follows: in the script I have a variable "renderedCard" where the html is stored. now I need to render this HTML is VA...
Hi,I would like to know if I can disable AI search topic from default Chat setup(Conversation Interface->settings).I've tried to configure the AI search functionality for my CA territory.But, at the last step , when i tried to add bot to the portal ,...
Can you setup Virtual Agent Dynamic Translation in a PDI?
Hello all together,we are facing a very strange issue: We configured and tested succesfully Virtual Agent / Agent Chat / AWA with all that goes with it on our dev instance. Live Agents can be accessed via Virtual Agent, Agent can chat with user via A...
Hello all,Recently I have been trying to create a VA topic that will change the user's preferred_language setting using a static list of choices and custom script. It seems like it should be a simple script to write, but throughout several iterations...
I'm creating my own vocabulary source against [sys_user] to replace the OOB @personName vocabulary source. I have applied the appropriate filters to reduce the number of values and # of records is still over the 100K limitAny suggestions on how to co...
Looking for help in the area of BeyondTrust/Bomgar with ServiceNow. What all live-help / possibilities are there with BeyondTrust Remote Support with ServiceNow, specifically from self-service support porta. What all technical requirements/integratio...
