Ive read the few articles that have been published in the community regarding small talk topics. But still in the bigger picture it still is relatively confusing. Understanding the flow and how to get the small talk to work is where im having trouble...
I want to have the option to provide the user specific knowledge articles to solve common issues, reset password, request access, etc. In our Virtual agent we do not have any topic related to KB.
Hi everyone. I seem to be getting strange results when trying to report on topic usage by device type. My report is on the sys_cs_conversation_task table where I then dot walk to sys_cs_conversation to get the device type. I'm reporting on where topi...
My organization is in the process of integrating a virtual agent into our employee center. Our primary goal is to derive value from this initiative as swiftly as possible. As we embark on this journey, I'm reaching out to this knowledgeable community...
Hi, We would want to show the major incident count and the link to view them when the user initiates the VA chat, any help in how to update the code in the topics script . Regards,Sagar
Hi Team, When I am trying to create a new record in Custom Greeting and setup for my custom portal, it is not reflecting in the portal, it is just reflecting the Default functionality, please refer the screenshot below Thanks for the help!Anu!
Create a flow using flow designer on incident tableCreate child task on 5 incident records( at least 2 child records per incident)Auto close the parent incident if all the child task are closed@Developer
Hello all, We're still getting ready for our production release of Virtual Agent. As I'm learning and developing topics, I've come across a scenario where a duplicated OOB topic (Troubleshoot Slow Computer) doesn't work because the scope of the origi...
Hi, we've been working on implementing virtual agent in our development instance and there seems to be this bug with AI Search - Fallback Topic where the virtual agent freezes and gets stuck loading/refreshing. Whenever you type something in and hit ...
Hey all, I'm currently making a topic that will create a ticket. Is there a way to check the logged in user's phone field and branch to different paths if the "phone" field is empty or populated?Thank you!
Hi Community, I'm designing a new topic to request a Catalog Item. First step is to ask the category, then to display all the Catalog Item related to it. For that, I want to use a carousel. I took inspiration of an existing OOTB Carousel Items script...
When I open a virtual agent on a monitor it works fine: when I open Virtual Agent on a laptop it looks terrible it looks like it blends behind the portal.
I hope you can help me, I'm looking for a way to remove the question from the default conversation in Virtual Agent: "Looks like you might need additional help. Would you like to speak with a live agent instead?" and has Yes/No options. What happens ...
With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.I am curious if anyone else has implemented this with success?Any gotcha moments that might be useful to know? I do have ...
I submitted this in the ideal portal and wondered if others think this is a good idea. Since the ideas seem to be hidden now, I am posting this question to see what others think. https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=c10e36c...
