When an end user types a keyword in virtual agent chat box after the greeting message, the virtual agent looks for the word matches in short description or description fields. Similarly VA search for the keyword in knowledge articles, if the keyword ...
Hi, I'm trying to figure out a way to customize the behavior of "No Agent Available" so that we can include a card to one of our catalog items, or at the very least embed a link to it. I tried adding the link to the message in the conversational inte...
Creating a Chrome app/shortcut will allow you to pin Virtual Agent to your start menu or taskbar, allowing for a one-click solution to go directly to Virtual Agent/Agent Chat. In chrome go to: "yourinstance.service-now.com/$sn-va-web-client-app.do". ...
Hello All, I have a VA flow for Case creation, It is creating a case but when records got created it is not showing the Record which is created.I have used Card Response utility for record to be dispalyed. Above card response is configured to dispal...
Hi, All! I'm developing Virtual Agent and I have a question.Are there any table of Components in Virtual Agent Designer (e.g. Node name)?I want to check components I've made as a list like topic [sys_cs_topic]. Is it possible? Does anyone have some ...
Hi, It is worth starting off by saying I'm new to VA - I'm trying to understand where "getGreetingMessage" is defined in the below script from the OOB personalized greetings message. As I understand it "getGreetingMessage" must be defined somewhere a...
Hi, I am trying to reuse the Request Catalog item block in our environment but with no luck. Its always returning va_support: false I have read the ServiceNow product documentations for this topic blocks and even made sure the service catalog propert...
Submit a Service request topic is deprecated, do we have any other oob topic that handles catalog request submission. I have made a copy of oob and using in agent chat but would like to know why it's deprecated and if there is any alternative ? @Will...
I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.
We enabled language switch and dynamic translation in Virtual Agent. Everytime, when switching the language in VA, after selecting 'Yes' to confirm the switch, the VA always responds with several searching result although I did not intend to search a...
HI there, When I opened chatbot, the greeting message and "Show Me Everything" button was showed in chatbot for the first time. However, I want to show all topics directly on chatbot screen without "Show Me Everything" button (Please refer the ...
Hi Experts, I am working on an integration where multiple applications are being connected to each other. The starting point of this integration is a chatbot (non-ServiceNow), where employee will submit their query. The query will be sent to ServiceN...
Why Virtual Agent is not supporting all type of variables , Where we can find the list of variable types that are supported by VA. Is there any possibility of adding the variable types to be supported by VA ?
We want to embed the Virtual Agent on our main website, which is not in ServiceNow. We have followed the SN documentation for allowing the embed of the Virtual Agent external page successfully. However, to start off, we don't want the main Virtual Ag...
I have built an intent that contains 161 utterances. I then created an entity that will point to a response further down the conversational flow of my topic. I then went to the VA Designer to link the new Entity to the Static choice node in my topic ...