VA Update HR Case Topic Block is not working correctly
The Virtual Agent Update HR Case Topic Block is creating a new HR Case when it should be updating an existing case. Has anyone else seen this or have a workaround?
Forum Posts
Resolved! "Catalog Item Inputs (string)" field in Flow Action - How to Format This String?
Hello Everyone, When using the Record Producer Flow Action in Virtual Agent, how do you structure the text in "Catalog Item Inputs (string)" field? I've tried expressing the data via JSON format, both typed and using the script option, but have not b...
NLU Not working for OOB and Custom Topics
Hi, I am facing issue with NLU for my custom topics and OOB topics. I have created a NLU model With 2 intents and 14 utterances. The model trains and publishes successfully and works fine when an utterance is searched in the testing text box inside t...
Resolved! how to use contextual search in virtual agent . Trying to build a faq bot - adding 5 faqs and that should reflect in virtual agent
1)Trying to add 5 FAQS in knowledge base 2)That should reflect in service now virtual agent 3)Tried with contextual search.But couldnt progress pls suggest the right way to proceed
Resolved! NLU Model Error
Hello Everyone,I am getting an error while creating intent in NLU Model even though i have installed and updated all require plugins but still i am getting error "Some features may not be available because the connection to NLU Service is not availa...
Resolved! Adding 2 Variable fields together that includes 2 decimal places to populate a third value
Hi,I have been on the forums to find how I add 2 variable fields to popluate a third. I have come across this script:- function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var value...
How can I edit the "Help" message in the virtual agent
When I type "help" in the virtual agent I get the attached message. Does anyone know if there is a way to customize this message. I want to add a link to our corp VA FAQ. I'd also like to add/remove tips. Thanks, John
Resolved! Virtual Agent Multiple Queues for Advanced Work Assignment
Hi All, Im setting up multiple queues in Advanced Work Assignment, that refer to my Live Agent handoff conversation. The script for each queue uses the Live Agent variable 'LiveAgent_queue' and is setup like this: (function execute() { vaVars.LiveA...
Virtual agent
Is there any possibility to get a pop up window to display the KB article. Usual flow is when a user chats with the VA and based on that VA will provide certain KB articles matching the search and when the user clicks on the KB Article it redirects h...
Provider notifications using virtual agents are not working well
Our team has implemented using a virtual agent to notify us when records are updated, but the notifications are not showing up.The following is a list of objectives and work done to implement the system, and we would like to know if there are any mis...
Custom data visualization widget on Virtual Agent Dashboard not showing data reflected based on date
Hello, I have added a custom data visualization (Data visualization type = Donut) onto the Virtual Agent Dashboard Overview page. It is retrieving data from a table. However, it is not retrieving data in the specific date range as selected in the "St...
Add to the system topic _help_
We have Virtual Agent integrated with our Teams. When a user is new, logging in for the first time, Teams VA provides the _help_ card to the user automatically. This way the user knows about the Virtual Agent.I know we cannot modify this _help_ topic...
Resolved! VA Topic Recommendations Failing
I am having a weird issue when running the VA Topic Recommendations in my test and production instances. However, I am not receiving any errors in my dev instance. I have checked the versioning to validate they are all running the same version for th...
Matching requests are not coming for all the topics.
For virtual agent we have added the keywords so that when we type that keyword related topics should come up.It is working fine in dev instance but after cloning it is not working in the test instance.What can be the issue as everything in the topics...