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Anyone successfully using Issue Auto Resolution?

With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.I am curious if anyone else has implemented this with success?Any gotcha moments that might be useful to know? I do have ...

Lynda1 by Kilo Sage
  • 997 Views
  • 5 replies
  • 3 helpfuls

VA topic is not getting discovered

Hi All, I am trying to disocver the topic by entering the specific keywords in chat.I have configured it in following manner, follwoing topic is discoverable.As per the configuration whenever I entered one of the keyword entioned above in chat it sho...

sushama_0-1695314346402.png
sushama by Tera Contributor
  • 952 Views
  • 8 replies
  • 0 helpfuls
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