We are cleaning up some of the OOTB services in Workplace Services that are not needed currently. I was just going to remove them from being active... but the service still appears available to select. Is there a good way to disable this or decommi...
Hello,Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: The portal however is accessible to users with 'snc_internal' a...
Hi, The Map view is not populating as an option within the EC Reservation search. The reservable module has been configured - the map view is active, but will not appear. I am able to see the card and schedule views but not the map. The campuses have...
I'm trying to make the new Indoor Mapping plugin work in the Workplace Reservation Management module, but I cannot get the map to show on the Portal. 1. Using the Map Studio I did the following: - created a campus, building & floor + imported a png...
When trying to upload an AutoCad dwg or dxf file, I always get the following error message : Setup job failed for the following reason: Request not sent to uri= https://mapimport/sources/autocad-source/extract/geometries : org.apache.commons.httpcli...
Hello, We have one requirement to change the Default Sound Alert for Agents when new chat comes. I was trying to create a new record in Audio Files But, while uploading the desired audio file, it is giving an error. The format of the file is also co...
There is no field for the assignment group on SCTasks in the Agent workspace. Therefore how can this be updated in the workspace if it needs to be transferred?
Hi all, i should install the Workplace Service Delivery module on a customer DEV Instance, what is the procedure to install it? I can't find the installation procedure. Thanks
I am trying to add UI action on Service operation workspace -Incident table. Should I add it on ITSM workspace OR IT service operation workspace
I have installed the indoor mapping application and the associated demo data. The Map View shows the demo campus, but the Card View shows nothing (Why?). Which table is the Card View related to ?
Hi Community, i have an issue with the Workplace Reservations for Microsoft Outlook Add-in. The Add-In is configured for tessting purpose on a developer instance in a single user setup in Outlook. Searching with the Add-In in Outlook, doesn't come ba...
Looking to see how we can define a space that is reservable, visible, but only allowing that space or types of space to reservable after a defined date. The scenario is that we want staff to be able to begin making reservations for future dates, how...
We're trying to install the WSD Reservation Outlook Add-in in our lower level environment, and are getting an error: "This browser is not supported in this experience or This add-in could not be started." We installed WebView2 runtime into our device...
Can Workspace Service Delivery be installed in PDI? I have installed plugins, but the sn_wsd_core.admin role does not get assigned to admin account. As a result, Workplace core components cannot be accessed due to security constraints. I cannot s...
Does ServiceNow support series appointments? If yes, does it handle the series as a series or does it break them into single meetings? If we want to enable series meetings then this is also a must-have.Does it intelligently resolve conflicts when bo...