The ITSM Dashboards content pack provides several Platform Analytics Solutions that contain preconfigured dashboards. This content pack also includes several dashboards and indicators of its own. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Alternatively, executives and managers can use the metrics in the ITSM Success Dashboard to make informed decisions. For more information, see Exploring ITSM Success Dashboard indicators. Agents can use the IT Agent dashboard in Service Operations Workspace to obtain information about their work and their group's work. For more information, see IT Agent dashboard for Service Operations Workspace.

Platform Analytics data visualizations use Performance Analytics indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.
Important: Set up and test Platform Analytics Solutions on a non-production instance before enabling them in production.
Note: For more information on activating the Analytics subscription see, Activating your Performance Analytics subscription