View the visualized process map with tools for managing visualizations and performing analysis tasks from a project's page.

Access the Analyst workbench

From Analyst workbench, you can access visualized process workflow data and tools for analyzing the data.

To access Analyst workbench:
  1. Navigate to Workspaces > Process Mining Workspace.
  2. Open a project, and navigate to Analyst workbench.
Analyst workbench view

Breakdowns

Use the Breakdowns tab to create and delete filter sets, and set advanced filter conditions.

Note: You can apply breakdown filters only on parent tables. However, the breakdown statistics are available on both child and parent tables.
 Breakdown filter tab within the Analyst workbench

Use the Filter breakdowns icon (Filter breakdown) to filter your breakdowns based on criteria you select in the

 Filter breakdowns modal within the Analyst workbench
Use the Transitions button to define advanced filters on your transitions. For details on this process, see Apply a transition filter on an activity.
Add activity conditions using the Transitions filter

You can also view the number of touchpoint records from the Breakdowns tab by selecting the columns.

 Touchpoint records from Breakdowns tab

You can also view the number of idle case records from the Breakdowns tab by selecting the columns.

 Idle case records from Breakdowns tab

Variation analysis

Use the Variation tab to view the routes taken by your records, the number of cases, average duration, and number of steps involved in each route. Select a route to highlight the route in the process map.

 Variations tab within the Analyst workbench

View the number of touchpoints from the Variations tab by selecting the columns.

 Touchpoints from the Variations tab

View the number of idle case records from the Variations tab by selecting the columns.

 Idle time from the Variations tab

Process map

Use the Process map to view a visualized map of your project. Within the map, you can drill down into your business process to better understand and optimize them. The process map also displays routes according to the KPIs you want to view or measure.

 Process map within the Analyst workbench

Select a node or transition line within the map to view additional details about the selected item in a modal window.

These windows contain bar chart histograms displaying additional information.
  • Select a node to view distribution or repetition information.
  • Select a transition line to view duration or repetition information.

Select a bar, and select Apply as filter to filter by these results.

For more information on using this tool, Refining a process map.

When you select a node, the modal window displays the outgoing and incoming distribution of records via the selected node.

This information is displayed in the Records from and Records to collapsible sections.

From the Investigate drop-down, you can also view the relevant records, run cluster analysis, root cause analysis, or apply a transition. These tasks are run using scheduled tasks that run in the background.

Details of a node or transition line

Records from, to, and Investigate options in Analyst workbench

When you select a transition line, the modal window displays the occurrences, repetitions, and duration for the transition.

From the Investigate drop-down, you can also view the relevant records, work notes analysis, run cluster analysis, root cause analysis, or apply a transition. These tasks are run using scheduled tasks that run in the background.

For information on each analysis, see the following topics:
 Transition line details
If a node name is long and is being truncated, you can view its full name. From the Modal Options window, Auto fit node names option. Auto-fit nodes
You can apply multiple activity definitions in one view. Select multiple activity definitions from the Views area, and select Apply view. Applying multiple activity definitions in one view

You can chose to hide only incoming arcs, only outgoing arcs, or both.

From Modal Options, select Hide incoming connections, Hide outgoing connections, or both to view the connections as per your need.

Note: This option is available only for multi-table projects.
 Hide incoming and outgoing arcs
You can view the number of touchpoints for the project from the process map.

Select a transition and view the details to know how many touchpoints took place between the selected steps.

Select a node and view the details to know how many touchpoints took place until the record moves to any next step. You can view the histogram distribution of touchpoints on the node.

 Touchpoints from the process map
You can view the number of idle time cases for the project from the process map.

From the model options, filter the view by a team (preferrably Assignment group). Select a node, and view the details to know the total idle time cases. You can view the histogram distribution of idle time on the node.

 Idle time cases from the process map
Note: You can reproduce most of the functionality of a process map in a dashboard on a configurable workspace. For more information, see Configure a Process Mining map on a dashboard.