Activate Process Mining content packs to access pre-built projects for specific areas of your business.

Process Mining content packs contain pre-built projects that include process model definitions, process finding definitions, and pre-built process improvement insights for specific areas of your business.
Note: Activating Process Mining content packs is an optional procedure. You must perform this task if you want to use any of the content packs available with Process Mining.
Table 1. Available content packs
Content pack Description
Content pack for ITSM The ITSM Process Mining content pack provides preconfigured Process Mining models and improvement initiatives for IT Service Management (ITSM) processes.
Content pack for SPM The Strategic Portfolio Management Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement.
Content pack for Financial Services Operations Using the Process Mining content pack with Financial Services Operations (FSO) enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with FSO cases.
Content pack for Customer Service Management Using the Process Mining content pack for Customer Service Management enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases.
Content pack for Telecommunications orders Using the Process Mining content pack for Order Management for Telecommunications and Media enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with Telecommunications orders.

Content pack for HR Service Delivery

Using the Process Mining content pack for HR Service Delivery enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases.
Content pack for Security Incident Response

Using the Process Mining content pack for Security Incident Response enables you to analyze processes relevant to your security incident, and identify bottlenecks associated with them.