Mobile experience for Vulnerability Response

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Mobile experience for Vulnerability Response

    The Vulnerability Response (VR) Mobile app for ServiceNow AI Platform® enables remediation owners to manage vulnerability remediation tasks directly from Android or iOS devices. Designed for users with theremediation owner role (snvul.remediationowner), the app provides flexibility to view, update, reassign, and begin remediation activities without needing desktop access.

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    Key Features

    • Access and search vulnerabilities, remediation tasks, and assignments on your ServiceNow AI Platform instance.
    • Receive notifications when remediation tasks or vulnerability items are assigned to you or your assignment group.
    • View and update remediation tasks and change requests.
    • Reassign remediation tasks or vulnerability items to other members within your assignment group.
    • Edit selected fields on remediation task records directly from your mobile device.
    • Perform targeted searches to find remediation tasks matching specific criteria.
    • Organized interface with folders and applets categorizing remediation tasks and search options for efficient navigation.

    Practical Use for ServiceNow Customers

    This mobile app enhances productivity for remediation owners by allowing timely action on vulnerabilities no matter their location. Notifications ensure critical remediation tasks receive prompt attention, reducing response times. The app integrates seamlessly with the broader ServiceNow AI Platform and other core applications such as Security Incident Response and Governance, Risk, and Compliance, providing a unified mobile experience.

    Getting Started

    Before installing the Vulnerability Response Mobile app, familiarize yourself with the Mobile Agent and the core concepts of Vulnerability Response. Installation and login instructions are available to help set up your ServiceNow AI Platform instance and enable mobile access. The app icon appears alongside other core applications on your mobile device for easy access.

    As a remediation owner, you can access the Vulnerability Response (VR) application on your ServiceNow AI Platform® instance with your Android or iOS mobile device.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Vulnerability Response

    To familiarize yourself with the concepts of vulnerability response and how this product can help your organization, see Understanding Vulnerability Response.

    Note:
    Before you install the Vulnerability Response Mobile app mobile, familiarize yourself with the Mobile Agent.

    Overview

    As a user with the remediation owner role (sn_vul.remediation_owner), the Vulnerability Response Mobile app allows you to view and search the vulnerabilities, remediation tasks, and assignments on your ServiceNow AI Platform instance directly from your Android or iOS mobile device.

    You are notified when remediation tasks (RTs) or VIs have been assigned to you or your assignment group. This app gives a remediation owner the flexibility to reassign, edit fields, and begin remediation without being tied to the desktop.

    You have access to vulnerabilities, vulnerability items, modules, and all solutions. You can perform the following tasks on your mobile device:

    • View and update remediation tasks.
    • View change requests.
    • Reassign a remediation task or vulnerability item to another member of an assignment group.
    • View notifications when a critical remediation task is assigned to you or one of your assignment groups.
    • Edit a subset of fields on remediation task records.
    • Search for remediation tasks that match specific search criteria.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen of the Vulnerability Response Mobile app that is displayed after you log in.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the Vulnerability Response Mobile app, see Set up checklist for the Vulnerability Response Mobile app. For instructions about how to log in, see Log in to the Vulnerability Response Mobile app.

    Figure 1. Vulnerability Response Mobile app
    VR mobile structure.
    Applications
    Applications are the ServiceNow software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) and other ServiceNow products that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install core applications that have mobile apps on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your mobile device.
    Figure 2. Vulnerability Response icon on mobile device
    Vulnerability Response icon on mobile device.
    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, remediation tasks and Search (VGs) are the folders for the Vulnerability Response Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under remediation tasks and Search (VGs) are the available applets for the Vulnerability Response Mobile app.

    See the following topics for more information about the applets of the Vulnerability Response Mobile app.