Now Assist for Operational Sustainability Management release notes
The ServiceNow® Now Assist for Operational Sustainability Management application brings generative AI to Operational Sustainability Management. Now Assist for Operational Sustainability Management was enhanced and updated in the Australia release.
Now Assist for Operational Sustainability highlights for the Australia release
- Automatically extract units from invoices and update metric data with accurate unit values.
See Now Assist for Operational Sustainability (formerly ESG) for more information.
Important :
Now Assist for Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Australia release
- Document intelligence for utility invoices
- After upgrading Now Assist for Operational Sustainability Management to version 22.0.1, the system automatically extracts unit values from invoices and updates metric data accordingly. This automation reduces manual data entry and improves data accuracy.
Changed in this release
- Zurich Patch 4
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
Activation information
Install Now Assist for Operational Sustainability by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.