ITOM Visibility release notes
The ServiceNow® ITOM Visibility application provides a unified, connected view of your entire IT infrastructure and the services that it supports. ITOM Visibility was enhanced and updated in the Australia release.
ITOM Visibility highlights for the Australia release
- Discovery: Power Shell 7 support for Discovery.
- Kubernetes Visibility Agent (KVA) and Service Mapping: Create service maps for extended services beyond Kubernetes.
- Store updates for ITOM Visibility
- The majority of Visibility apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store.
For
cumulative release notes and compatibility information, see the ServiceNow Store version details.
- Service Mapping Plus
- Discovery Admin Workspace
- Discovery and Service Mapping Patterns
- Certificate Inventory and Management
- Kubernetes Visibility Agent
- Agent Client Collector for Visibility
- Service Graph Connector for AWS
- Service Graph Connector for Microsoft Azure
- Service Graph Connector for GCP
- Tag Governance
See ITOM Visibility for more information.
New in the Australia release
- PowerShell 7 support for Discovery
- Discovery now supports PowerShell 7, while maintaining backward compatibility with PowerShell 5.1. This update enhances security, accelerates onboarding, and reduces deployment blockers through improved runtime detection and comprehensive test coverage.
- Discovery on Code Signing instances
- Discovery now enforces code signing for probes, parameters, and sensors to guarantee authenticity, integrity, and secure execution on MID Servers. This update blocks unsigned or tampered payloads, provides signature validation, and strengthens compliance by helping prevent audit gaps without impacting discovery performance.
- Discovery generic attributes
- Enhance Configuration Management Database (CMDB) data accuracy with new Discovery capabilities that auto-populate non-discoverable attributes using a schedule-based mechanism. This update simplifies configuration item (CI) management by propagating generic attribute values across schedules and ranges, reducing manual effort and improving usability.
- Use Kubernetes Visibility Agent (KVA) and Service Mapping to create service maps for extended services beyond Kubernetes
- Service Mapping complements Kubernetes Visibility Agent (KVA) capabilities to map services that include Kubernetes and all related service resources beyond the Kubernetes environment. Install the latest version of Kubernetes Visibility Agent (KVA) to detect the latest changes in your Kubernetes cluster and run Service Mapping to have an up to date visualization of your services across Kubernetes and related resources.
- Quick start tests for Service Mapping
-
After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.
Deprecations
- Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances but continues to be supported. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
Activation information
ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store..