Sidebar release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Australia release.

    Sidebar highlights for the Australia release

    • Move and resize the chat window using the Sidebar new dynamic window framework.
    • Create standalone Sidebar discussions.

    See Sidebar for more information.

    Important :
    Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Sidebar
    Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record.
    Sidebar
    Move and resize the Sidebar chat window using the dynamic window framework.
    Sidebar
    Create a standalone Sidebar discussion that is not tied to a specific record.

    Activation information

    Sidebar is a ServiceNow AI Platform feature that is active by default.

    Related ServiceNow applications and features

    Agent Chat
    Use Agent Chat to provide features that streamline the agent and requester chat experience and enable managers to monitor and assist agents.
    Virtual Agent
    Increase deflections by empowering your employees and customers to serve themselves using the friendly Virtual Agent messaging interface, featuring prebuilt conversations powered by artificial intelligence.