Activation information for all Australia features and products

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 39 minutes de lecture

    • Cumulative release notes summary on activation information for Australia features and products.

    Some products and features require specific subscriptions, roles, or licenses. Other features are part of the and are active by default.
    Application or feature Details
    AI Control Tower

    Install AI Control Tower by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    AI Risk and Compliance

    Install AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    AI Search

    AI Search is a ServiceNow AI Platform feature that is active by default.

    AI Search Admin
    API
    The following APIs are available by default:
    • ATF Code Coverage API
    • Attachment API
    • GlideDate
    • GlideTime
    • GlideElement
    • GlideElementDynamicAttributeStore
    • GlideForm
    • GlideForm (Next Experience)
    The following APIs require plugin activation:
    • MIDHermesProducer requires the MID Hermes API (com.glide.mid.hermes_api) plugin.
    • Help Request API requires the Interactions Management (com.glide.interaction) plugin.
    • CopyDynamicSchemaAPI API requires the Dynamic Schema Support (com.glide.dynamic_schema) plugin.
    • Party Management Open API requires the Customer Service Base Entities (com.snc.cs_base) plugin.
    Access Management

    Access Management is a ServiceNow AI Platform feature that is active by default.

    Accounts Payable Operations

    Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Activity Management

    Install CRM Outlook Add-in and CRM Touchpoints by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Adoption Services

    Adoption Services is active by default with the plugins. You don’t need to activate this feature.

    Advanced Approval Management

    Install Advanced Approval Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Advanced Risk

    Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Advanced Work Assignment (AWA)

    AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment.

    Agent Workspace for HR Case Management

    Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Agent experience for CSM

    CSM Configurable Workspace is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

    Install CSM Configurable Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Agentic Contact Center for Banking
    Agentic Desktop
    App Engine Management Center

    Install App Engine Management Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    App Engine Studio

    Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Asset Audit Response
    Authentication

    Authentication is a ServiceNow AI Platform product that is active by default.

    Buying Group

    Install Buying Group by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    CPQ

    Features such as product and configuration sharing in Transaction Manager features, require activation by ServiceNow. Submit a support ticket to enable these features.

    Card data security

    Install Card data security by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Care Team Operations for Biomed

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Care Team Operations for Environmental Services

    Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Care Team Operations for Facilities

    Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Care Team Operations for Healthcare IT

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Care Team Work Management

    Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Case and Knowledge Management

    Case and Knowledge Management is available with activation of the Human Resources Scoped app: Core [com.sn_hr_core]. See Activate Case and Knowledge Management for more information.

    Change Management

    Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.

    Clone Admin Console

    Clone Admin Console is a ServiceNow AI Platform feature that is active by default.

    Cloud Cost Management 10.0

    Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Code Signing

    Code Signing is a feature that is available with activation of the Code Signing (com.glide.code_signing_enterprise) plugin. Installing this plugin automatically installs the Code Signing OOB App Signatures plugin (com.glide.code_signing.oob_apps_signatures). For details, see .

    Collaborative Work Management

    Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Common Governance, Risk, and Compliance feature

    Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Compliance Case Management

    Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Configurable Workspace

    Configurable Workspace is a ServiceNow AI Platform feature that is active by default.

    Configuration Management Database (CMDB)

    Configuration Management Database (CMDB) is a ServiceNow AI Platform feature that is active by default.

    The Australia release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app (which includes Service Graph Workspace) so that you can use its latest features in your Australia instance. For more information, visit the ServiceNow Store.

    Continuous Authorization and Monitoring

    Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Contract Management Pro
    Customer Contracts and Entitlements

    Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements.

    Customer Service Problem Management

    Install Customer Service Problem Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Customer Success Management

    Install Customer Success Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Customer self-service for Sales and Order Management

    The Business Portal application (sn_b2b_portal) is automatically installed when you install the Customer Service Portal (sn_csm_portal). Install the Customer Service Portal by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Data Management

    Data Management is a ServiceNow AI Platform capability that is active by default.

    The ability to store archive data in columnar format is available with activation of the Data Archiving – Columnar Storage (com.glide.db.columnar.archive) plugin, which requires a separate subscription. For details, see Activate columnar storage.

    The ability to migrate archived attachments from row store to column store is available with activation of the Data Management Columnar Attachments Migration (com.glide.data_management.columnar_attachments) plugin, which requires a separate subscription. For details, see Activate migration of attachments to columnar storage.

    Data Management for CSM

    CSM is a ServiceNow AI Platform application that is available with activation of the Customer Service Management (CSM) plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

    Additional CSM features are available with the activation of other plugins. For details, see Additional plugins for Customer Service Management.

    Sales and Order Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin (com.snd.l2c.core). For details, see Exploring Sales and Order Management.

    Data Privacy

    Data Privacy is available with activation of the Data Privacy plugin (sn_dp_store_app). For details, see Activate data privacy.

    Decision tables in Workflow Studio

    is a feature that is active by default.

    Get the latest features by updating the app from the .

    DevOps Change Velocity

    Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Developer Sandboxes

    Contact your ServiceNow account manager to install Developer Sandboxes.

    Digital End-User Experience

    Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Dispute Content Pack for US Regulations

    Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Dispute Rules Content Pack for Mastercard

    Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Document Services

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate Document Management .

    Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Employee Center

    Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Employee Center Pro

    Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Encryption Key Management

    The Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption.

    Field Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see Encryption and Key Management subscription bundle.

    Enterprise Architecture

    Enterprise Architecture (formerly Application Portfolio Management) is available with activation of the Enterprise Architecture (com.snc.apm), which requires a separate subscription. For details, see Enterprise Architecture.

    Enterprise Asset Management
    Install the following applications by requesting them from the ServiceNow Store:
    • Enterprise Asset Management
    • Enterprise Asset Management for Healthcare
    • Enterprise Asset Management for Facilities
    • OT Asset Management
    • Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
    • Enterprise Asset Management for Providers
    • Expanded Model and Asset Classes
    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    Event Management

    Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

    External Content Connectors
    Field Service Management

    Field Service Management is a ServiceNow AI Platform feature that is active by default.

    Financial Services Card Operations

    Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Financial Services Operations Integration with Mastercard

    Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Financial Services Operations Integration with Visa

    Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Goal Framework

    Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Goal Framework for SPM

    Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Hardware Asset Management

    Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Healthcare Operations Core

    Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Healthcare and Life Sciences Service Management Core

    Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Hermes Messaging Service

    Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application. For details, see Activating the Hermes Messaging Service.

    ITOM AIOps
    Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    • ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup.
    • Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store.
    ITOM Visibility

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store..

    Identity

    Identity is a ServiceNow AI Platform product that is active by default.

    Impact
    Impact
    For information on package entitlement and features activation, see Impact packages.
    For details on configuring Impact and its features, see Configuring Impact.
    Import and Export

    Import and Export is a ServiceNow AI Platform feature that is active by default.

    Incident Management

    Incident Management is a ServiceNow AI Platform feature that is active by default.

    Industrial Connected Workforce Core

    ICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Industrial Connected Workforce Mobile Experience

    Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Industrial Guided Tasks

    Industrial Guided Tasks is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store.

    Industrial Process Manager

    Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Industrial Standards

    Industrial Standards is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Instance Data Replication

    IDR is a ServiceNow AI Platform feature that is available with activation of the IDR (com.glide.idr) plugin, which requires a separate subscription. For details, see Request an Instance Data Replication subscription.

    Instance Scan

    Instance Scan is a ServiceNow AI Platform feature that is active by default.

    Integration Hub

    Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

    Intelligence for CSM

    Customer Service Management is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

    Knowledge Center

    Knowledge Center would be available by default to all the roles of Knowledge Management.

    Knowledge Graph
    Legal Conflict of Interest
    Legal Matter Management
    Legal Request Management
    Localization Workspace

    Install Localization Workspace by requesting it from the ServiceNow Store. See Localization Workspace on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    MCP Server Console
    MID Server

    MID Server is a ServiceNow AI Platform feature that is active by default.

    Manufacturing Commercial Operations

    Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Mobile Platform

    Mobile Platform is a ServiceNow AI Platform feature that is active by default.

    Next Experience

    Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Australia release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.

    Theme Builder comes with the Next Experience and is active by default.

    Next Experience Components

    Next Experience Components is a ServiceNow AI Platform feature that is active by default.

    Next Experience Developer (NED) Tools

    Install Next Experience Developer Tools from the Google Chrome Web Store.

    Notifications

    Notifications is a ServiceNow AI Platform feature that is active by default.

    Notify

    Notify is a ServiceNow AI Platform feature that is active by default.

    Now Assist
    Now Assist skills
    Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:
    Now Assist for App Engine
    Now Assist for Care Team Operations
    Now Assist for Collaborative Work Management (CWM)

    Install Now Assist for CWM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for Configuration Management Database (CMDB)

    Install Now Assist for CMDB by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for Configure, Price, Quote (CPQ)
    Now Assist for Creator

    Install Now Assist for Creator by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for Employee Center Pro

    Now Assist for Employee Center Pro is a ServiceNow AI Platform feature that is available with activation of the now-activation-platform-default plugin. For details, see .

    Now Assist for Enterprise Architecture (EA)

    Now Assist features are available with activation of the Now Assist for Enterprise Architecture (EA) plugin. For more information, see Install Now Assist plugins.

    Now Assist for Enterprise Asset Management (EAM)
    Now Assist for FSM
    Now Assist for Financial Services Operations (FSO)

    Install by requesting it from the .

    Now Assist for HR Service Delivery (HRSD)
    Now Assist for IT Operations Management (ITOM)

    Install AIOps Experience [sn_sow_aiops] and Now Assist for ITOM from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for IT Service Management (ITSM)
    Now Assist for Legal Service Delivery (LSD)
    Now Assist for Manufacturing Commercial Operations (MCO)

    Now Assist features are available with activation of Now Assist for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install Now Assist plugins.

    Now Assist for Operational Sustainability Management

    Install Now Assist for Operational Sustainability by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for Operational Technology Service Management (OTSM)

    Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for Order Management
    Now Assist for SFA
    Now Assist for Sales and Order Management for Telecommunications (SOMT)

    Now Assist features are available with activation of the Now Assist for SOMT plugin. For more information, see Install Now Assist plugins.

    Now Assist for Software Asset Management (SAM)
    Now Assist for Source-to-Pay Operations

    Install for Now Assist for Sourcing and Procurement Operations (SPO), Now Assist for Supplier Lifecycle Operations (SLO) and Now Assist for Accounts Payable Operations (APO), and Now Assist for Purchase Order Management (POM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Now Assist for Strategic Portfolio Management (SPM)

    Now Assist features are available with activation of the Now Assist for Strategic Portfolio Management (SPM) plugin. For more information, see Install Now Assist plugins.

    Now Assist for Telecommunications, Media and Technology (TMT)

    Now Assist features are available with activation of the Now Assist for TMT plugin. For more information, see Install Now Assist plugins.

    Now Assist features are available with activation of the Now Assist for TMT plugin. For more information, see Install Now Assist plugins.

    Now Assist for Third-party Risk Management (TPRM)

    Install the Now Assist for TPRM application by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    After installing Now Assist for TPRM, all Now Assist for TPRM skills are activated by default.

    Now Assist for Vault

    Install by requesting it from the .

    Now Assist for Zero Copy Connector
    Now Assist in AI Search
    Now Assist in Contract Management
    Now Assist in Document Intelligence
    Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    For more information, see Configuring Now Assist in Document Intelligence.

    Now Assist in Platform Analytics

    applications for are either included by default or you can install them from the .

    Now Assist in Virtual Agent
    On-Call Scheduling
    On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
    • FullCalendar library
    • DHTMLX scheduler
    Remarque :
    The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.
    Operational Resilience

    Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Operational Sustainability Management (formerly Environmental, Social, and Governance Management)

    Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Operational Technology Incident Management

    Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Operational Technology Manager

    Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Opportunity Management

    Install Opportunity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Order Management

    Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Password Reset

    Password Reset is a ServiceNow AI Platform feature that is active by default.

    Performance Analytics

    Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application.

    The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see Activating your Performance Analytics subscription.

    Performance Analyzer

    Install Performance Analyzer by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Platform Analytics experience

    Platform Analytics experience is a ServiceNow AI Platform feature that is active by default.

    Playbook

    The Playbooks application comes with the Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbooks application can be downloaded for patch fixes.

    To use playbook generation features in Workflow Studio, download the Now Assist for Creator application. To use Agentic Playbooks, enable it through Now Assist.

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Policy and Compliance Management

    Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Portfolio Planning

    Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Predictive Intelligence

    Predictive Intelligence is a ServiceNow AI Platform feature that is active by default.

    Privacy Management

    Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Process Mining

    Process Mining is available by default. For details, see Activating Process Mining.

    Product Catalog Management and Pricing Management

    The Product Catalog Management and Pricing Management features are included with Sales and Order Management store applications and don’t need activation. Depending on your entitlements, you can install the Product and Pricing Rules application for pricing and product eligibility matrices from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Product Support for Technology

    Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store.

    Project Portfolio Management

    Project Portfolio Management is a ServiceNow AI Platform feature that is available with activation of the PPM Standard (com.snc.financial_planning_pmo) plugin. For details, see Activate PPM Standard (Project Portfolio Management).

    Project Workspace

    Install Project Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Public Sector Digital Services

    Install Public Sector Digital Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Purchase Order Management

    Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Quote Management

    Install Quote Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    RPA Hub

    Install RPA Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Recommended Actions for HRSD

    Install Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Recommended Actions for Operational Technology Service Management (OTSM)

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    ReleaseOps
    Resource Management Workspace

    Install by requesting it from the .

    Retail

    Install the Retail applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Return Merchandise Authorization
    Sales Forecasting

    Install Sales Forecasting by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

    Sales Territory Management​

    Install Sales Territory Management​ by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Security Center

    Security Center is a ServiceNow AI Platform application that is installed by default with the Zurich release. In addition, Security Center can be updated from the ServiceNow Store in between family releases for faster adoption of new features.

    Security Incident Response

    Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Self-service and omnichannel engagement for CSM

    Install self-service and omnichannel applications, such as OpenFrame and Interaction Controls Component (ICC), by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Service Catalog

    Service Catalog is a ServiceNow AI Platform feature that is active by default.

    Service Exchange (formerly Service Bridge)

    Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Service Operations Workspace for ITSM

    Service Operations Workspace for ITSM is active by default and its default version is 9.0 in Australia. When you upgrade from any previous release to Australia from the ServiceNow Store, Service Operations Workspace for ITSM 9.0 is automatically installed.

    Service Portal

    Service Portal is a ServiceNow AI Platform feature that is active by default.

    ServiceNow AI Platform core feature

    The ServiceNow AI Platform core features are active by default.

    ServiceNow CLI

    Install ServiceNow CLI by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    ServiceNow IDE

    ServiceNow IDE is active by default and available for upgrade in the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    ServiceNow SDK

    The ServiceNow SDK is available as a Node Package Manager (npm) package from the public npm registry and installed locally. For information about installing the ServiceNow SDK, see Install the ServiceNow SDK in an application.

    ServiceNow Studio

    ServiceNow Studio is a ServiceNow AI Platform feature that is active by default.

    ServiceNow Vault

    Install ServiceNow Vault by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Sidebar

    Sidebar is a ServiceNow AI Platform feature that is active by default.

    Smart Assessment Engine

    Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Software Asset Management
    Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugin, including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace store app (sn_sam_workspace).
    Remarque :
    After the new plugin is activated, you can't access the classic user interface.

    The ServiceNow AI Platform® in the Australia release has limited support for the Software Asset Management classic user interface. However, it remains active in your instance, including when you upgrade to a newer ServiceNow AI Platform® release.

    Install the listed Software Asset Management applications by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    • Software Asset Management - SaaS License Management
    • Data Collection for Oracle Global Licensing and Advisory Services (GLAS)
    • IBM License Compliance for Software Asset Management
    • ITAM Health Check
    • Software Asset Management Guided Experiences
    • Software Asset Workspace
    Sourcing and Procurement Operations

    Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Strategic Planning

    Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Subscription Management

    Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the ServiceNow Store. For cumulative release notes information for applications available on the ServiceNow Store, see ServiceNow Store release notes.

    Supplier Lifecycle Operations

    Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Synthetic monitoring

    Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Telecommunications Customer 360

    Install Telecommunications customer 360 by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Telecommunications Network Inventory

    Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory . Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Telecommunications Service Operations Management (TSOM)

    Install Telecommunications Service Operations Management applications and plugins by requesting them from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Theme Builder

    Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store.

    Third-party Risk Management

    Install Third-party Risk Management by requesting it from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Threat Intelligence Security Center

    Install Threat Intelligence Security Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    UI Builder

    UI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the

    Universal Request

    Universal Request is available with activation of the Universal Request plugin (com.snc.universal_request). For details, see Activate Universal Request.

    Upgrade Console

    Upgrade Console is a ServiceNow AI Platform feature that is active by default.

    Usage Insights

    Usage Insights is a ServiceNow AI Platform feature that is active by default.

    Visa Spoke

    Install Visa Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Workflow Studio

    Workflow Studio is a ServiceNow AI Platform feature that is active by default.

    Get the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Workforce Optimization for CSM

    Install Workforce Optimization by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zero Copy Connector for ERP
    Zero Copy Connectors

    Install Zero Copy Connector Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zero Copy Connector Hub is also available with activation of the Zero Copy Connectors app (sn_data_fabric_zcc), which requires a separate subscription. For details, see Request Zero Copy Connectors.