Customer Contracts and Entitlements release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • The ServiceNow® Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Australia release.

    Customer Contracts and Entitlements highlights for the Australia release

    • Support derived priced products in Contracts and Entitlements workflows.
    • Support contract consolidation and merge operations.

    See Customer Contracts and Entitlements for more information.

    Important :
    Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes.

    New in the Australia release

    Derived priced products
    Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows.
    Contracts consolidation
    Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. This helps in reducing duplication and improves operational efficiency across renewals.

    Activation information

    Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements.

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