Partner Relationship Management

The ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management was enhanced and updated in the Australia release.

Partner Relationship Management highlights for the Australia release

Use the CSM Configurable Workspace to enable your enterprise administrators to view all the details related to their partners and enable channel partners to track opportunities. See Partner Relationship Management for more information.

Important :

CSM Configurable WorkspacePartner Relationship Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Australia release

Install Opportunity Management for Channel Partners

Install the Opportunity Management for Channel Partners plugin (com.snc.partner_relationship_management_oppty) to enable channel partners to track opportunities with channel partners.

Activation information

Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see Activate the Return Merchandise Authorization plugin.

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