Now Assist release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 4 minutes de lecture

    • The ServiceNow® Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Australia release.

    Now Assist highlights for the Australia release

    Merge duplicate articles
    Merge selected duplicate knowledge articles into a new consolidated article using Now Assist in Knowledge Management. The merge preserves references to source articles and helps maintain a clean, high‑quality knowledge base.
    Important :
    Now Assist is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Now Assist to Australia

    If you customized UI actions or other items that are associated with Now Assist skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected.

    If you run into issues when you're upgrading a Now Assist product, see the Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates [KB1637452] article in the Now Support Knowledge Base. You might need to log in to view the article.

    The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new read_only_option field with granular control levels, including strict_read_onlyand client_script_modifiable. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen instance security while preserving flexibility. If you have custom client scripts that modify read‑only fields using g_form.setValue() or g_form.clearValue(), refer to the KB2718122 article in the Now Support Knowledge Base to identify affected fields and adjust the settings.

    The existing access control lists (ACLs) have been updated to replace the admin role with purpose-driven granular roles within scripts or security attributes. As part of this update, the getRoles() API is replaced with the hasRole() API for authorization purposes. Additionally, all references to the admin role in the code have been substituted with the granular roles for authorization use cases. For more information, see https://www.servicenow.com/docs/r/platform-security/granular-admin-roles.html.

    New in the Australia release

    Merge duplicate articles
    Use Now Assist in Knowledge Management to merge selected duplicate knowledge articles into a single consolidated article, preserving references to the original sources and maintaining a high‑quality, well‑organized knowledge base.

    Changed in this release

    Now Assist Conversational Help
    The discovery of Conversational Help Skills from Now Assist panel is no longer configured as auto-enabled.

    Activation information

    Now Assist skills
    Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    Plugin information

    Now Assist Conversational Help

    The following plugin is planned for deprecation in a future release:

    Conversational Help Skills: Planned for deprecation in May 2026. Install the External Content Connectors Application Suite from the ServiceNow store. For configuration guidance, see External Content Connectors .

    Additional requirements

    The Next Experience UI Framework must be enabled before you can use the Now Assist panel.

    Browser requirements

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Internet Explorer.

    Localization information

    Now Assist supports Dynamic Translation for Australia.

    Related ServiceNow applications and features

    AI Search
    The ServiceNow® AI Search application provides a consumer-grade search engine for Service Portal, Now Mobile, and Virtual Agent. Intelligent query features help you quickly find the answers that you need.
    Document Intelligence
    The ServiceNow®Document Intelligence (DocIntel) application is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.
    Dynamic Translation
    The ServiceNow® Dynamic Translation application enables you to dynamically translate text entered in an application or chat window for a seamless localization experience.
    Generative AI Controller
    The ServiceNow® Generative AI Controller helps you integrate third-party LLMs with your workflows.
    Knowledge Management
    The ServiceNow® Knowledge Management application enables the sharing of information in Knowledge Base. A Knowledge Base contains articles that provide users with information such as self-help, troubleshooting, and task resolution.
    Knowledge Center
    The ServiceNow® Knowledge Center plugin helps you manage your knowledge articles from a single interface consisting of dashboards that provide metrics of articles and facilitate swift actions.
    Now Assist in Virtual Agent
    Use generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses LLMs to create a natural-language, conversational experience that can improve the success of your self-service workflows.