Usage Insights release notes

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • The ServiceNow® Usage Insights application, formerly known as User Experience Analytics, enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications so product managers and applicationners can gain insight into application usage and adoption. Usage Insights was enhanced and updated in the Australia release.

    Usage Insights highlights for the Australia release

    • User Experience Analytics is now known as Usage Insights.
    • Tag and create new events and update event descriptions.
    • View funnels you create in Usage Insights directly in Platform Analytics.
    • Create dashboards for Platform Analytics directly in Usage Insights.

    See Usage Insights for more information.

    Important :
    Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Creating custom events
    Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events.
    Funnels.
    Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization's other business metrics.
    Dashboards.
    Customize dashboards or pages for Platform Analytics directly in Usage Insights.

    Activation information

    Usage Insights is a ServiceNow AI Platform feature that is active by default.