Legal Service Delivery release notes

The ServiceNow® Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Australia release.

• Legal Virtual Agent Conversations release notes
  The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.
• Predictive intelligence for Legal Service Delivery release notes
  The ServiceNow® Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for predicting subcategory and assignment groups for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.