Collaborative Work Management release notes
The ServiceNow® Collaborative Work Management (CWM) application provides a central hub to plan, visualize, and collaborate on work with team members across your organization. CWM was enhanced and updated in the Australia release.
Collaborative Work Management highlights for the Australia release
- Save time and find relevant work easily by using filters in the Kanban view.
- Improve sprint visibility by breaking user stories into scrum tasks that Now Assist can generate automatically.
- Spot bottlenecks early by linking work items as blocking or related, with visual cues that surface dependencies across Kanban, List, and Gantt views.
See Collaborative Work Management for more information.
New in the Australia release
- Formula columns in CWM
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Gain deeper insights into your work by adding formula columns to your List view in CWM Boards. Create calculations that automatically compute values across your tasks, such as summing hours, calculating date differences, or deriving metrics from existing fields.
Build formulas manually using the Formula Builder panel, which guides you through selecting functions and referencing columns with inline suggestions. As you type, the builder validates your formula in real time and displays clear error messages if corrections are needed.
You can accelerate formula creation with Now Assist by describing your calculation in natural language. Now Assist generates a valid formula that you can insert directly into the editor with a single click, saving you the time to manually build a valid formula.
- Kanban board filters
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Save time finding the work that matters most by applying quick filters directly on your Kanban board.
As you adjust filter conditions in the header, the quick filter panel stays in sync, and vice versa. Your filter choices automatically apply to saved views and CWM Board templates, so the next time you open the board, your preferences are readily available.
- Scrum tasks
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Improve sprint execution by breaking user stories into scrum tasks that make estimation easier and daily progress visible. These tasks appear as nested children in the List, Kanban, and Sprint planning views, so that your team always sees how individual efforts roll up into the larger story.
Using Now Assist to generate an initial set of scrum tasks based on your story descriptions, you can reduce the overhead of task creation. You can then review and refine the first drafts as needed.
- Task dependencies and relationships
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Increase visibility into how work is connected by linking related items directly in CWM and avoid switching context to track dependencies.
As these relationships surface across Kanban, List, and Gantt views with clear visual cues, you can improve planning confidence for your teams. Blocked items stand out at a glance, helping teams spot bottlenecks early, communicate delays quickly, and plan tasks in the right sequence.
- External copy-paste support for CWM Docs
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Accelerate content migration by bringing your existing Microsoft Word documents into CWM Docs with formatting intact. Paragraphs, nested lists, tables, and images all transfer cleanly, so that you can avoid rebuilding the same structure all over.
Once the content is copied over, you can delete sections, adjust formatting, or continue editing seamlessly. With this feature, teams can consolidate scattered documentation into a single collaborative space.
- Image download from docs
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Save images from your CWM documents directly to your device, making it easier to share or use them outside of the Docs environment.
UI changes
- Formatting toolbar changes in Docs
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Quickly confirm which text formatting is active for your text selection. A green checkmark now appears next to the currently applied format in the formatting toolbar, giving you a clear visual indicator of the active formatting.
- Sprint section footer changes in Sprint planning view
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For sprints that are not started yet, the footer of the sprint section in the Sprint planning view now shows only the % of capacity utilized, and the story points remaining for the sprint.
Activation information
Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Accessibility improvements
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Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
- Reflow
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Docs in CWM Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.
This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.