Operational Resilience release notes

Operational Resilience highlights for the Australia release

Export Digital resilience incident reporting (DRIR) action tasks in Microsoft Word, Microsoft Excel, or JSON for regulatory reporting.
Generate consistent, regulator-ready reports using optional currency conversion and third-party expense aggregation in Digital Operational Resilience Act (DORA) Register of Information reporting.

See Operational Resilience for more information.

Important :

Australia is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading Operational Resilience to Australia

Beginning with Operational Resilience release 22.0.x, the following scheduled jobs are deactivated for new installations by default:

Calculate red flags for CSDM and dependencies
Update CSDM and other dependencies

For existing installations, these jobs retain their current active or inactive state.

New in the Australia release

Export action task reports in Microsoft Word, Microsoft Excel, and JSON formats: Export DRIR assessment action task reports in Microsoft Word, Microsoft Excel, or JSON format from a drop-down menu. Generate Microsoft Word documents for narrative reports, Microsoft Excel spreadsheets with structured question-answer layouts, or JSON files for system integrations.
Convert and aggregate contractual expenses to regulator-required currencies: Standardize annual expense values during Register of Information report generation by enabling optional currency conversion and third-party total expense aggregation. The application converts contract amounts to a base currency using 32 European Central Bank (ECB) exchange rates based on the reference date. Administrators upload monthly rates into the system. When eligibility criteria are met, expenses across multiple contracts are aggregated by third-party providers or engagements, generating consolidated reports that comply with DORA regulatory requirements.

UI changes

Export action updated to include Microsoft Excel and JSON formats

The Export UI action on the action task form displays the following options: Generate MS Word, Export Excel, and Export JSON.

Fields added to the Create new Excel download/upload request form

After upgrading the Digital Resilience Third-party Information Register application to version 22.0.x, the Excel download/upload request form includes the following fields for converting and aggregating contractual expenses to currencies required by regulators:

Report type
Enable currency conversion
Base currency
Enable third-party total expense aggregation
Reference date
Date of the reporting

The Type field includes the Plain-csv reporting package option for generating reports in Comma-Separated Values (CSV) format.

Activation information

Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

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Security Incident Response: Use the ServiceNow®Security Incident Response application to manage the life cycle of your security incidents from the initial analysis to containment, eradication, and recovery.
Digital Operational Resilience Management: Use the ServiceNow®Digital Operational Resilience Management application for uploading and downloading all individual DORA tables. It’s automatically installed when the Digital Resilience Third-party Information Register is activated.
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