Assign roles for EMR Help users

Assign roles to control access to features, capabilities, and data in the EMR Help application.

Before you begin

Role required: admin

About this task

Users with the roles listed in the following table can use the EMR Help application.

Table 1. Roles required for EMR Help

Roles	Tasks
sn_ind_rmt_help.admin	Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.
sn_ind_rmt_help.requester	Submit and monitor a ServiceNow service request from within an EMR system.
sn_ind_rmt_help.fulfiller	Fulfill EMR Help requests with read-only access to EMR-captured incident data. Note: Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn_ind_rmt_help.fulfiller role to identify EMR Help fulfiller licenses.
sn_ind_rmt_help.viewer	View details of the EMR data associated with a ServiceNow service request. Note: Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data [sn_ind_rmt_help_incident​_data] table.

Procedure

Assign roles to users and groups using the ServiceNow AI Platform user administration feature.

• To assign a role to a user, see Assign a role to a user.
• To assign a role to a group, see Assign a role to a group.