Install Pre-Visit Management

You can install the Pre-Visit Management application (sn_previsit) if you have the admin role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Important:

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

Role required: admin

About this task

The following items are installed with Pre-Visit Management:

• Roles
• Tables
• ServiceNow Store applications
• Scheduled jobs
• Business rules

For more information, see Components installed with Pre-Visit Management.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Pre-Visit Management application (sn_previsit) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
4. Select Install.